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Platincasino: [solved] Involve MGA? - Won the win but no feedback

Topic created on 02nd Jan. 2023 | Page: 1 of 3 | Answers: 29 | Views: 4,535
Klamauk

[solved] Involve MGA? - Won the win but no feedback

2nd Jan. 2023, at 11:18 pm CET#1
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Hello everyone first and happy new year!
I have a problem, which is why I would like to ask for advice:
I have made the second place at Platin in the competition "Match of the day" (one-month penalty shootout) and thus won a TV (value about 2,000€). The competition ended on 18.12.22. In the description it said that winners would be contacted within 72h. This never happened and on my countless mails of the last weeks came only once an answer from the VIP support. In this it was said that the employee is waiting for further information from the responsible department. This is now again about a week ago. The normal live support cannot help at all (supposedly not even contacting the VIP support or a supervisor).
On inquiries about cash Bonuses I got the usual response lately. If it is about my win, I am completely ignored.
Does it make sense here to set a deadline by mail and then involve the MGA? I don't feel like threatening or actually going down the described path, since Platin is my absolute regular casino...
Nevertheless, I feel really badly treated right now, as I am simply being ignored.
Can anyone help me?
Thank you very much and have a nice evening.
VG

Edit by Caro: Title adjusted

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B****3

[solved] Involve MGA? - Won the win but no feedback

2nd Jan. 2023, at 11:22 pm CET#2
1 Like

Liked this post: Avatar von Klamauk Klamauk
Caro here in the forum will surely read that tomorrow and write to you!
So a little patience, help is coming !

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Klamauk

[solved] Involve MGA? - Won the win but no feedback

2nd Jan. 2023, at 11:26 pm CET#3
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Blubbo33 wrote on 02.01.2023 at 23:22: Caro here in the forum will surely read this tomorrow and write to you!
So be patient, help is near !

I don't know who Caro is, but "help is near" sounds great

Thank you for your reply

This post has been translated automatically

Falko
Icon

[solved] Involve MGA? - Won the win but no feedback

2nd Jan. 2023, at 11:32 pm CET#4
1 Like

Liked this post: Avatar von Klamauk Klamauk

Klamauk wrote on 02/01/2023 at 23:26:I don't know who Caro is, but "Help is Near" sounds great

Thank you for your reply

If you scroll all the way down there you will find Caro's profile. She works here at the platform and contacts casinos when players have a problem there. But only such casinos that are advertised here. Platin is one of them.

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B****3

[solved] Involve MGA? - Won the win but no feedback

2nd Jan. 2023, at 11:34 pm CET#5
1 Like

Liked this post: Avatar von Klamauk Klamauk

Klamauk wrote on 02.01.2023 at 23:26

I don't know who Caro is, but "Help is Near" sounds great

Thank you for your reply

She belongs to gamblejoe and contacts casinos and has a very high success rate,

So all good !

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Klamauk

[solved] Involve MGA? - Won the win but no feedback

2nd Jan. 2023, at 11:37 pm CET#6
1 Like

Liked this post: Avatar von Falko Falko
Thank you very much and have a good night
I'll check back tomorrow

This post has been translated automatically

Paddington
Expert

[solved] Involve MGA? - Won the win but no feedback

3rd Jan. 2023, at 08:07 am CET#7
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Falko wrote on 02.01.2023 at 23:32

If you scroll all the way down there you will find Caro's profile. She works here at the platform and contacts casinos when players have a problem there. But only those casinos that are advertised here. Platin is one of them.

However, it is no longer advertised here

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gamble1
Icon

[solved] Involve MGA? - Won the win but no feedback

3rd Jan. 2023, at 12:01 pm CET#8
1 Like

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SimonH wrote on 03.01.2023 at 08:07

However, it is no longer advertised here

Yes it will just not for us limited DE people

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BinGOLDiG
Expert

[solved] Involve MGA? - Won the win but no feedback

3rd Jan. 2023, at 12:16 pm CET#9
3 Likes

Liked this post: Anonym, Avatar von Langhans_innen Langhans_innen, Avatar von Max_Bet Max_Bet
So if the German regulatory authority would only here in the forum times look around, what Platincasino concerns... Could push their license application there where no sun shines! 😂
The is only taken to shred in reception...

Unbelievable how many complaints share the same fate!
The best thing is the poor Caro soon a second office in the platinum headquarters 🤦♀️🤷♀️

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gamble1
Icon

[solved] Involve MGA? - Won the win but no feedback

3rd Jan. 2023, at 12:29 pm CET#10
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BinGOLD wrote on 03.01.2023 at 12:16 pm: So if the German regulatory authority would just look around here alone in the forum times what Platincasino concerns.... Could push their license application there where no sun shines! 😂
The is only taken to shred in reception...

Unbelievable how many complaints share the same fate!
The best thing is the poor Caro soon a second office in the platin headquarters 🤦♀️🤷♀️

Is but usually always so sometimes it is a month Gammix where problems makes then Platin and again later N1

Is only the question whether the casinos make problems after calendar or but many only write their problem here because they read something similar

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