Platincasino: Help... my payout is constantly being rejected. (Page 5)

tycoonpartners wrote on 23.10.2024 at 15:13: Hello everyone,

Platincasino here


We wanted to address some concerns regarding our Verification process for accounts and payment methods. At our casino, we take security very seriously. Account and payment method verification is important to ensure a safe and fair environment for all players. This process can sometimes take longer, especially when we have a backlog, but it is important to protect both players and the platform from potential risks.

To speed things up, we need the following information from you:

ID verification: a clear photo of the front and back of your ID.
Proof of address: Must show all four corners and must not be older than 3 months.
Paysafe user: A proper transaction history saved as a PDF.
Credit Cards: We need clear photos of both sides of the card (you can hide the first 6 digits on the front and the 3 security digits on the back for your security).
Proof of Deposit: In some cases we may require proof of certain depositors, in particular the date on which the wins were made.
We understand that this may feel like extra steps, but these measures are in place to protect your account and your wins.

Following these simple guidelines will make the process smoother and faster. Thank you for your understanding and cooperation!

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T0uchTheSky wrote on October 23rd, 2024 at 4:15 pm:

It would have been much easier to send an email explaining why the payout was declined.

Many problems are homemade. Like Live Chat, for example, you either offer live chat for everyone or for no one at all.

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gamble1 wrote on October 23rd, 2024 at 8:14 pm:

But it is by no means uncommon to offer a Live Chat only for VIP players at casinos, but if I take Skrill or some crypto exchanges as an example, with status X you get 24/7 live support and without it you don't

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T0uchTheSky wrote on October 23rd, 2024 at 8:19 pm:
I don't know where you live. In my gambling life I have gambled in more than 300 casinos and have never experienced that a Live Chat is only available for VIP.

And just because you still like playing there, please stop trying to find good arguments for Platin again. Besides, 2 months ago the live chat was also available for non-VIP players.

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gamble1 wrote on 23.10.2024 at 20:37:
That has nothing at all to do with liking to play there I use Platin if at all currently 2-3 times a month and the way it is currently going there, other providers are far better in terms of service (I've said that often enough) but you also have to stick to reality


I said it was unusual for casinos, but there are still so many providers that only offer prioritized support for VIP players is a fact - just take a look at Skrill there is nothing live unless you Deposit 30k per quarter there

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gamble1 wrote on 23.10.2024 at 20:37:
That has nothing at all to do with liking to play there I use Platin if at all currently 2-3 times a month and the way it is currently going there, other providers are far better in terms of service (I've said that often enough) but you also have to stick to reality


I said it was unusual for casinos, but there are still so many providers that only offer prioritized support for VIP players - it's a fact, just take a look at Skrill, there's nothing live unless you Deposit 30k per quarter there

Saphira wrote on 23.10.2024 at 20:34: A casino that only provides support for large depositors should then consistently do without the money of small depositors. If at least the mail support was working, you could still live with it or switch to it if problems arise, for which this casino is unfortunately known. However, the majority of customers are simply ignored and that is an impossible way to do business.

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frapi07 wrote on October 23rd, 2024 at 8:53 pm:

I see it the same way. I hate it when I'm ignored as a customer. That's what the old Platincasino liked to do when they had problems. Luckily there was the cooperation with GJ back then, otherwise I would have had a bit of a stomach ache too. Especially when I think of my last withdrawal there... it was for €4.7k and there was a technical error, but I only found out about it through GJ.

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T0uchTheSky wrote on October 23rd, 2024 at 8:41 pm:
You're comparing a financial Provider to a casino? As I said, I don't know of a single casino that the Live Chat is only for VIP players, please name one. And as I said, the live chat was still there for non-VIP players a few months ago

Yes, you have often said, but do you still play there 2-3 times a month?

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gamble1 wrote on October 23rd, 2024 at 9:12 pm:

Yes exactly I have said it many times and still play there 2-3 times a month because I personally do not encounter such problems but would not recommend it to a non-platin player without further ado currently not to play there .... we all know the reasons


Of course, a financial service Provider is not a casino and limiting the normal Live Chat is not a great decision either, but I read it in your first post as if there was no such procedure in the world (I must have misunderstood) and I only wanted to contradict this point, which I would have done with any other provider, not just Platin

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gamble1 wrote on October 23rd, 2024 at 9:12 pm:

Yes exactly I have said it many times and still play there 2-3 times a month because I personally do not encounter such problems but would not recommend it to a non-platin player without further ado currently not to play there .... we all know the reasons


Of course, a financial service Provider is not a casino and restricting the normal Live Chat is not a great decision either, but I read it in your first post as if there was no such procedure in the world (I must have misunderstood) and I only wanted to contradict this point, which I would have done with any other provider, not just Platin

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zocker0815 wrote on October 23rd, 2024 at 10:16 pm:

so i understand touchthesky......


i've also noticed that no matter if someone writes something about platin, in the negative you gamble every time and have to list again what other good things platin has!

why do you always have to talk up the site, or if someone reports negatively about it, you usually write something positive in response instead of telling the other person to avoid the casino....


(possible scenario)= if there is a casino that never pays out, but people argue with things like: "yes but the slots are good" or "the Live Chat is fast" but in the end you wouldn't get your money paid out, but then there are people who want to talk it up anyway, that's exactly what you're doing gamble, this is of course an exaggerated example but that's exactly what it comes down to....

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T0uchTheSky wrote on October 23rd, 2024 at 10:32 pm:
It's just like that, some have told him, or hinted, that he should use punctuation. And he somehow said, I don't need it and is probably still proud of himself. I mean, this is a forum, imagine if everyone on the internet wrote without punctuation.

Besides, he's a forum mod now and still pretends to be one, I don't even read many of his texts anymore, it really gives you eye cancer.

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frapi07 wrote on October 23rd, 2024 at 10:44 pm:
I think that everyone is free to decide how to write here. There are also some users who criticize and dislike my posts because of their length. But I can live with that, because it's not legally stipulated anywhere that you have to like all writing styles. I don't want to attack you personally, but this point of criticism is more personal and, in my opinion, restricts our freedom too much. If he wants to write without punctuation, then he should be allowed to do so. I mean, I certainly don't write with 10/10 grammar either. Should I be criticized for that? I have nothing against users who only post a few words, as long as they don't spam the forum to farm points/posts, because that can be considered spam.

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