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Platincasino: Help... my payout is constantly being rejected. (Page 3)

Topic created on 29th Sep. 2024 | Page: 3 of 6 | Answers: 82 | Views: 5,269
Blacki89
Visitor

Help... my payout is constantly being rejected.

2nd Oct. 2024, at 06:42 pm CEST#31
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Saphira wrote on 02.10.2024 at 18:35:

No, am not a Platin member, not a VIP. I have Silver status. Keep your fingers crossed that the payout works out.

Wow okay that's a ray of hope! It's so frustrating when you're constantly waiting 2-3 days and then the payout is canceled again and you don't find out why... well I won't give up, I'll definitely get the money even if it's only 150 euros. Greetings

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gamble1
Icon

Help... my payout is constantly being rejected.

2nd Oct. 2024, at 06:43 pm CEST#32
1 Like

Liked this post: Avatar von Survival19 Survival19

Survival19 wrote on 02.10.2024 at 18:14:

At least something reassuring to read. Then there's a glimmer of hope that the money might not be gone after all. Platin member?

I am a Platin member and recently wrote to support after 52 hours so that the payout could be processed - no one is favored here Platin members only have access to the Live Chat and VIP support but nothing more


It currently always fluctuates between 2 days and weeks where you have an open end and the support can sometimes help

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Blacki89
Visitor

Help... my payout is constantly being rejected.

3rd Oct. 2024, at 09:50 am CEST#33
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Liked this post: Avatar von Saphira Saphira, Avatar von Survival19 Survival19
Update: The money has finally been paid out! By bank transfer. So Platin still pays out but with eternal waiting times and a difficult Verification process...

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AldeGleggersau

Help... my payout is constantly being rejected.

6th Oct. 2024, at 10:06 am CEST#34
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Hi, I have the same problem, I want to pay out 4000€ but it is rejected all the time, did you get it paid out by Pay via Bank or Bank Transfer, do you think I should have several smaller amounts paid out or does it not matter?

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Murphy81
Visitor

Help... my payout is constantly being rejected.

6th Oct. 2024, at 10:52 pm CEST#35
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Hello everyone!
I have been trying to withdraw €1000 since 21.09.2024 and it keeps getting canceled. I am a Gold Member so I have no Live Chat and my emails are not answered. Does anyone have a Tip on what I can do ?

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Survival19
Visitor

Help... my payout is constantly being rejected.

7th Oct. 2024, at 01:40 pm CEST#36
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Murphy81 wrote on 06.10.2024 at 22:52: Hello everyone!
I have been trying to withdraw € 1000 since 21.09.2024 and it keeps getting canceled. I am a Gold Member so I have no Live Chat and my emails are not answered. Does anyone have a Tip what I can do?

I have also been trying for 8 days, I am fully verified.

Depositor via Paysafe and withdrawal is rejected even via crypto etc. No idea what else they want from me if there is simply no communication at all.

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Survival19
Visitor

Help... my payout is constantly being rejected.

7th Oct. 2024, at 10:30 pm CEST#37
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Survival19 wrote on 07.10.2024 at 13:40:

Been trying for 8 days too, am fully verified.

Deposit via Paysafe and withdrawal is rejected even via crypto etc. No idea what else they want from me if the communication is simply completely missing.

My payout has just arrived via bank transfer, please make sure that you really have 4 verified documents in your profile 👍

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Murphy81
Visitor

Help... my payout is constantly being rejected.

8th Oct. 2024, at 09:12 am CEST#38
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Survival19 wrote on 07.10.2024 at 22:30:

My payout has just arrived via bank transfer, please make sure that you really have 4 verified documents in your profile 👍

I have all 4 documents with green checkmarks all the time but still the payout keeps getting canceled .

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Survival19
Visitor

Help... my payout is constantly being rejected.

8th Oct. 2024, at 01:02 pm CEST#39
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Murphy81 wrote on 08.10.2024 09:12:

I have all 4 documents with green checkmarks all the time but still the payout keeps getting canceled .

Today after 8 days I also received the answer from the support that everything is being processed. Just write 2 mails a day, possibly submit documents repeatedly, try all bank payment options.

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gamble1
Icon

Help... my payout is constantly being rejected.

8th Oct. 2024, at 01:12 pm CEST#40
1 Like

Liked this post: Avatar von Max_Bet Max_Bet

Survival19 wrote on 08.10.2024 at 13:02:

Today after 8 days I also received the answer from the support that everything is being processed. Just write 2 mails a day, possibly submit documents repeatedly, try all bank payment options.

I strongly suspect everyone will get an answer after 8 days even without writing 2 mails a day if you are under Platin status

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Murphy81
Visitor

Help... my payout is constantly being rejected.

8th Oct. 2024, at 01:20 pm CEST#41
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After at least 20 emails since 21.09.2024, I have still not received a reply. The payout has now been rejected for the 11th time

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Survival19
Visitor

Help... my payout is constantly being rejected.

8th Oct. 2024, at 05:08 pm CEST#42
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Murphy81 wrote on 08.10.2024 at 13:20: I have still not received a reply after at least 20 emails since 21.09.2024. The payout has now been rejected for the 11th time

Write to VIP support and write that you would like to Deposit again for Bonuses etc.

I also got my answer from the VIP mail you can forget the other one

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Murphy81
Visitor

Help... my payout is constantly being rejected.

8th Oct. 2024, at 06:11 pm CEST#43
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I don't have VIP support because I only have Gold status.

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Jhonny

Help... my payout is constantly being rejected.

8th Oct. 2024, at 07:37 pm CEST#44
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JonasBrrt wrote on 29.09.2024 at 21:37:

I don't like to talk about it. Actually 2500€ I'm still annoyed with myself about it. I should have just kept getting on their nerves, but at some point I lost my self-control

Blacki89 wrote on 29.09.2024 at 12:06: Hi guys,
I hope someone can help me somehow.
I'm getting really desperate.
I registered with Platincasino and also verified relatively quickly with invoice, perso, bank transfer, etc everything that goes with it was also accepted and I got the email that I was verified. I have now deposited a little by Sofortüberweisung and also by Skrill.
Then I won and
requested a payout. 170 euros are in my account. These were won without a bonus. I have already requested a payout 3 times, which has always been rejected (2xBank Transfer /1x Skrill although I have already deposited with it. I just don't understand.
Platincasino support doesn't respond to emails or messages at all. I already wrote days ago. Does anyone have any idea what else I can do to get my money? I am grateful for every tip. !! I've never had problems like this before, every other casino has paid out immediately.


Hello everyone, I have a similar problem.

I have been trying to make a withdrawal of 1200 euros for 10 days.
There has been no response to emails for 10 days. I also played with bonus, and I don't think that's the reason.
Because if I hadn't wagered the 40x, I wouldn't have been able to make a withdrawal.
The amount to be paid out was 1200 euros.
In between where I was at about 800 euros and wanted to try to cash out, it said 0 euros.
So I don't think that's the problem, or am I wrong.
I would be very grateful for any help.
Have a nice evening.

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gamble1
Icon

Help... my payout is constantly being rejected.

9th Oct. 2024, at 01:52 am CEST#45
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Jhonny wrote on 08.10.2024 at 19:37:

Hello everyone I have a similar problem.

Have been trying to make a withdrawal of 1200 euros for 10 days.
There has simply been no response to emails for 10 days. I also played with bonus, and I don't think that's the reason.
Because if I hadn't wagered the 40x, I wouldn't have been able to make a withdrawal.
The amount to be paid out was 1200 euros.
In between where I was at about 800 euros and wanted to try to cash out, it said 0 euros.
So I don't think that's the problem, or am I wrong.
I would be very grateful for any help.
Have a nice evening.

If your money is withdrawable, you have wagered the bonus, so that's not the problem

Platin is currently extremely slow and you have to keep at it and at some point the money will come


Murphy81 wrote on 08.10.2024 at 18:11: I don't have VIP support because I only have Gold status.

Doesn't matter if you wait too long, it has helped in the past to send an email even as a non VIP

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