Platincasino: Fun experiences with Platin support
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Fun experiences with Platin support
Liked this post:
KaCkvOgL, 
mdm41
i've been a Platin customer at Platincasino for some time now and I wanted to tell you a little bit about my experiences with the support there.
One thing in advance, I am still a happy customer and play there regularly.
Platincasino is serious and safe and you should not be unsettled by my experiences and provocative statements, because with serious problems you always get help there. These descriptions are for entertainment purposes only
Cashback situation
I'll start with the weekly cashback
Strangely enough, every Monday I get either no cashback at all or only a part of it. Normally I get 10 percent of the losses (i.e. Deposit 500 Euro and lose, 50 Euro cashback on Monday)
Since I am registered there, however, I have to write to the support every Monday so that they either correct the amount or book a cashback at all. Well, it's not so bad in the first place and the first weeks it worked without problems. Since a few weeks, however, new rules apply to me : D Started with the rule that the taxes do not count as losses xD Means the taxes that are due for each spin are now deducted from my cashback. Since you pay taxes for each spin and not only on his total deposit results from this that you can even get minus cashback, if the game session only goes long enough. But the support also said that they are so Kulant that I still get the full cashback. UNTIL NOW because of course the rules were tightened again for me the week after. Again Monday is and again I ask where my cashback has remained. Max, who had explained me the week before still about the taxes books me a cashback after. However again much too little. On my question why I do not receive the full cashback this time, Max explained his new cashback concept to me. I no longer receive the full cashback if I have received a bonus from support the week before. Meaning the bonus will now be deducted from my cashback. LoL I thought to myself and remembered the good old days when everything was so simple. Of course, I checked with Max several times. But he insisted on his statement. Later in the week it had turned out from various support staff that there is no such rule. But really one had not interested it. Once Joyce confirmed to me that the bonus is nonsense. But she didn't want to post the rest of the cashback, because she didn't understand that I didn't get the full cashback but only a small part. Her statement: You have received cashback. *Radio silence
*To this I would like to simply note that to receive the cashback, it is assumed that you have to pay in 1000 euros every month. It is therefore a service of the casino that you buy. Therefore, I find it very annoying that this is not implemented properly*
Support on the weekend
I don't know if it's just me, but on weekends it's really hard to get questions answered there
I remember a situation where I had deposited something on Fridays. Unfortunately, the deposit didn't show up in my account
Of course I wrote to the support. Saturday morning still no answer. I don't know how you guys do it, but I usually wonder then and write a new mail. Saturday evening. Finally a reply from Joyce: "How can I help you?" Wow after 2 days of waiting someone finally heard me. Even though I had described everything in detail in the email. Well, I answered again the same and also referred to the fact that everything is in the mail. Saturday passed. Sunday came. Sunday morning no answer. I wrote again an email
Sunday night. Joyce writes: "please don't write so many emails, one is enough" Thank you Joyce for this advice. A whole weekend I waited for this answer, that I am enlightened that one email is enough. Well, sometime around Monday noon the money was on my account. But then it was already back to the fight to collect the weekly cashback and to ask myself what new rules would be waiting for me this Monday
The threat of blocking after deposit
I felt like playing on Platin again and deposited 500 Euro. As it happens, the books were not with me. And so I thought I ask for a bonus at the VIP support. No sooner said than done. A few hours later came the answer: "We always book as much as we can, unfortunately we can not do anything for you". Surprised me a bit, because I had actually deposited 1000 euros since the last bonus from the support. Ok I thought to myself. I hook times after, because normally one receives as a VIP member again 10 percent bonus on the deposit. I had again pointed out that I had looked and since the last bonus had already deposited 1000 euros again
The support explained to me that at the moment everything is really exhausted and I should deposit more and then ask again in a few days
On my question whether 1000 euros would not be enough to get a bonus came then a nice email. In which I was clarified that I would be conspicuous. I was told how to set limits and where to get help, because I would be addicted to gambling and if I would not stop asking for a bonus, this would have my suspension.
I find something always very funny that you can deposit as much as you want but if you want to have a gift from the casino itself times, not to verdaddeln his own money, is classified directly as endangered Funny way then everything had cleared up. The colleague had simply not believed me that I had deposited what and had not looked in the system. Schwupps was booked me a bonus. Too bad that something is always associated with so much effort xD
*Here I would like to say that such Bonuses are always gifts from the casino and are not mandatory. To insist on a bonus is actually not right, especially if the support had also given a rejection shortly before*
These were a few excerpts of things that have happened to me. It's just for entertainment purposes. As I said, I am still a very happy customer. And the support there is also very fair. Of course, you always write the negative but there are also many positive things that have happened to me.
These experiences are also great exceptions. On weekends there is a lot to do, the system with the taxes is very complex and new. And bonuses are all gifts from the casino itself and should not be claimed.
Edit: font color adjusted
This post has been translated automatically
Fun experiences with Platin support
Liked this post:
Kuno_Korken
You are the mega big checker who thinks just because he pays in 1000 € he has the privilege to annoy everything and everyone to the pain threshold, and is also proud of it.
This post has been translated automatically
Fun experiences with Platin support
Liked this post:
Chrizzi, 
Pawlyk157
So I found the article quite entertaining
If the bonus and Cashback rules are so, I would also
ask several times.
This post has been translated automatically
Fun experiences with Platin support
Nobody has liked this post so far
This post has been translated automatically
Fun experiences with Platin support
Nobody has liked this post so far
And you are the Gamblejoe troll who just specifically looking for contributions to give others a bad feeling
Aren't you the one with the million dollar company he gambled away?
This post has been translated automatically