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Platincasino: [solved] Delayed payment

Topic created on 08th Jun. 2022 | Page: 1 of 1 | Answers: 4 | Views: 1,217
Samed40

[solved] Delayed payment

8th Jun. 2022, at 06:25 pm CEST#1
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Hey

I have 1 week ago a withdrawal i.H.v approx 850€ requested and then I got an email that I have not fulfilled the bonus conditions i.H.v 100€ and thereby the 100€ have been credited again
The 100€ I have now gambled away but my question is what is with the other approx. 750€? I have not received any confirmation or anything else. Should be processed within 48 hours.
And according to my uploaded documents everything is confirmed

With kind regards

This post has been translated automatically

gamble1
Icon

[solved] Delayed payment

9th Jun. 2022, at 12:37 am CEST#2
1 Like

Liked this post: Anonym
Samed40 wrote on 08/06/2022 at 18:25: Hey

I have requested a payout 1 week ago i.H.v approx 850€ and then I got an email that I have not fulfilled the bonus conditions i.H.v 100€ and thereby the 100€ have been credited again
The 100€ I have now gambled away but my question is what is with the other approx. 750€? I have not received any confirmation or anything else. Should be processed within 48 hours.
And according to my uploaded documents everything is confirmed

With kind regards

So you had 850 on payout ? Because that sounds more like free bonus where you can keep only 100 € ?

What did the casino send you exactly do not understand it so completely best to insert the e-mail here Important please without real name or e-mail

This post has been translated automatically

Samed40

[solved] Delayed payment

9th Jun. 2022, at 07:29 am CEST#3
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gamble1 wrote on 09.06.2022 at 00:37
So you had 850 on withdrawal ? Because that sounds more like free bonus where you can keep only 100 € ?

What has the casino sent you then exactly do not understand that so completely best to insert the e-mail here Important please without real name or e-mail

I quote:

"we will contact you today regarding your withdrawal request. As you may have read in our Bonus terms and conditions, the maximum wagering requirement for converting bonus funds is €5.00 per spin: https://www.platincasino.com/de/support/bonus-conditions.html
You did not comply with this rule, which is why your win had to be cancelled.
You have played on 01.06.2022, stakes between €10 and €30, with bonus money.
You can check your game rounds in your profile: https://www.platincasino.com/de/spielrunden.html
We give you this time out of goodwill, another chance and have credited the bonus in your account again. Please read the bonus terms carefully in the future,
to avoid unnecessary difficulties and delays. We hope that you will take these lines to heart for the future and still wish you an excellent time with us!"

Edit by Caro: Post optically adjusted

This post has been translated automatically

upola
Legend

[solved] Delayed payment

9th Jun. 2022, at 09:54 am CEST#4
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There is the reason, your stakes were too high.
The money you do not get, too bad but you have violated the conditions.

This post has been translated automatically

Caro
Expert

[solved] Delayed payment

9th Jun. 2022, at 10:00 am CEST#5
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Nobody has liked this post so far
I have also just written to Samed40 via Communicator and unfortunately nothing can be done here. Samed40 has violated the bonus conditions (Max bet exceeded) and therefore the casino has the right to cancel the wins.

This topic was closed

This post has been translated automatically

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