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Platincasino: Confirmed fuel vouchers not sent as promised!

Topic created on 03rd Jan. 2023 | Page: 1 of 1 | Answers: 9 | Views: 1,114
Netterdb2021

Confirmed fuel vouchers not sent as promised!

3rd Jan. 2023, at 12:07 am CET#1
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A very good evening to you!

I am a customer of Platincasino since the beginning of 2021! (Platinum customer and now suddenly no longer) Was aware of Platincasino through a relative. Registered me then, or tried to register me. Because it was not as easy as one imagined to register at Platincasino. First I thought that the fault was on me or that I was too stupid to register. Because my documents that I had submitted were also confirmed and everything was okay. ( that's what I thought, howl ) As already described, first it was confirmed and then I should always resend some documents. Was already so far that I wanted to make an idiot test. Had then asked a hundred people whether I am different or was like others. The hundred percent answer I got was NO! What I made me for a short time very proud and could look again in my mirror. Through Google I became aware of Camble Joe! That you would take care if there would be problems with a casino. I wrote to Camble Joe (the really nice and sympathetic Caro) and got within 10 minutes the answer from Caro that I am activated at Platincasino and can play without restrictions. That was for me like a new birth or like an Or...... ! I could Deposit and play without any restrictions. Had though in between a few questions. Which mostly could not be resolved by the charts. I had made 2022 quite proudly with Platin anniversary action. Where I won shopping vouchers, twice 300, - €. Which I also received by e-mail and could also redeem. About which I was really very happy. Had then also won 2 petrol vouchers, also twice 300, - €. Which I have also been confirmed by e-mail and even by e-mail from the Sissi have been confirmed that the are out or have been sent and that was November 2022. Unfortunately, I did not get the gas vouchers at the present time. Had then several times Caro ( Camble Joe ) amgeschrieben had, whether you can help me again. Unfortunately she could not help me this time. Because allegedly the Mangerin of Platincasino is not responsible for it. Endresult, I am no longer with, with Platincasino. But they write that I am a very good platinum customer and should deposit something. Would like only my won fuel vouchers and nothing more. Which as I have also already written, were confirmed by e-mail and has been confirmed by the Sissi that the allegedly out. Wish you all good luck and high wins! MfG

-Edit by Andre: Realname removed from post-

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gamble1
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Confirmed fuel vouchers not sent as promised!

3rd Jan. 2023, at 12:53 am CET#2
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When you say you were a Platin customer and now you are not, do you mean you have been stripped of your status? If so that happens when you one month not the required 1000 € Einzahlst

Or do you mean you are like many others also affected by the move to the DE side ?

To be honest, the core of the question is somewhat lost in your text (by the many digressions) but I have now understood it so that you have won several times at the birthday event but have received only a part and the other mails have not arrived at you?

If the manager of Platincasino.com is not responsible then who is? Can it be that you have won at a promotion of Platincasino.com?

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Anonym

Confirmed fuel vouchers not sent as promised!

3rd Jan. 2023, at 03:03 am CET#3
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Liked this post: Avatar von Max_Bet Max_Bet

gamble1 wrote on 03.01.2023 at 00:53: When you say you were a Platin customer and now no longer mean you so you were taken your status? If so that happens when you one month not the required 1000 € Einzahlst

Or do you mean you are like many others also affected by the move to the DE side ?

To be honest, the core of the question is somewhat lost in your text (by the many digressions) but I have now understood it so that you have won several times at the birthday event but have received only a part and the other mails have not arrived at you?

If the manager of Platincasino.com is not responsible then who is? Can it be that you have won at a promotion of Platincasino.com ?

So he won 2x 300€ shopping voucher and received, then again 2x 300€ gas voucher - pursued by luck obviously


The gas vouchers were confirmed to him by Empress Sissi by mail, he has not received them allegedly until now

Caro had contact with the manager, but she says that she can do nothing for him; he is probably still at Platin, otherwise he would get no mails, but Platin customer he will probably no longer be

I honestly don't understand what he wants? Caro says she can't do anything for him in this matter

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gamble1
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Confirmed fuel vouchers not sent as promised!

3rd Jan. 2023, at 09:40 am CET#4
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Antiheld1335 wrote on 03/01/2023 at 03:03 PM

So he won and received 2x 300€ shopping voucher, then 2x 300€ fuel voucher again - chased by luck obviously


The tank vouchers were confirmed to him by Empress Sissi by mail, he has not received them allegedly until now

Caro had contact with the manager, but she says that she can do nothing for him; he is probably still at Platin, otherwise he would get no mails, but Platin customer he will probably no longer be

I honestly don't understand what he wants? Caro says she can't do anything for him in this matter

Yes so it makes sense but I think Caro will certainly explain what's going on

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Caro
Expert

Confirmed fuel vouchers not sent as promised!

3rd Jan. 2023, at 10:27 am CET#5
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Good morning everyone at Netterdb2021 the SoF/SoW check was pending and I kept asking the user to send the documents to the casino. The documents he submitted were insufficient or meaningless screenshots...Platin could not do anything with it and at some point he gave up (that's what he said to me) and just wanted to get his tank vouchers and turn his back on Platin

The manager unfortunately has no access, another department takes care of the promos and shipping, so she can not help me.

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BinGOLDiG
Expert

Confirmed fuel vouchers not sent as promised!

3rd Jan. 2023, at 11:03 am CET#6
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But it is a fact that Platincasino can trace the sent mail, because they do not delete such things!
And why can't department head A pass on the info to department head B that you have to investigate there or at best just send the email out again.... Each voucher has a code that can only be redeemed once in the POS system!
So I see here in no way a problem if the email is sent again, right?

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BinGOLDiG
Expert

Confirmed fuel vouchers not sent as promised!

3rd Jan. 2023, at 11:17 am CET#7
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Caro wrote on 03/01/2023 at 10:27 am: Good morning everyone at Netterdb2021 the SoF/SoW check was pending and I kept asking the user to send the documents to the casino. The documents he submitted were insufficient or meaningless screenshots...Platin couldn't do anything with them and at some point he gave up (that's what he said to me) and just wanted to get his tank vouchers and turn his back on Platin

The manager unfortunately has no access, another department takes care of the promos and shipping, so she can not help me.

I find it really an absolute impudence of the casinos, the announced wins or rewards that are promised to customers, are simply not kept!

I mean, that starts with the Deposit bonus, which you then do not receive after making a deposit... If you then contact the chat, it is referred to the fact that the offer has already expired or only from ü60 claim to it has... Or amount X must be deposited for it etc..
Just as you have to watch out for tournaments in which you have participated... If you do not make yourself known and ask, they try to let it go down quietly 🤷♀️


Scold, scold, scold ☝️

You always feel better after that ☺️😅

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Caro
Expert

Confirmed fuel vouchers not sent as promised!

3rd Jan. 2023, at 11:26 am CET#8
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BinGOLD wrote on 03.01.2023 at 11:03 am: But it is a fact that Platincasino can trace the sent mail, because they do not delete such things!
And why can't department manager A pass on the info to department manager B that they have to investigate or at best just send out the email again? Each voucher has a code that can only be redeemed once in the POS system!
So I see here in no way a problem, if the email is sent again, right?

will nciht really help him if you send him the mail again. I assume that the vouchers are sent by mail to his home and not by mail. So I have understood

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Caro
Expert

Confirmed fuel vouchers not sent as promised!

3rd Jan. 2023, at 11:29 am CET#9
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BinGOLD wrote on 03.01.2023 at 11:17 am
I find it really an absolute impudence of the casinos, the announced wins or compensation that are promised to customers, are simply not kept!

I mean, that starts with the Deposit bonus, which you then do not receive after making a deposit... If you then contact the chat, it is referred to that the offer has already expired or only from ü60 claim to it has... Or amount X must be deposited for it etc..
Just as you have to watch out for tournaments in which you have participated... If you do not make yourself known and ask, they try to let it go down quietly 🤷♀️


Scold, scold, scold ☝️

You always feel better after that ☺️😅

I'm sure Platin will send the wins to the player. Just the other day someone won a Thermomix, which unfortunately also arrived with a delay from Vorwerk to the player


I can not quite understand why you compare this with a Deposit bonus or mention...also the is linked to certain conditions, which one should read through in the best case, so that exactly such "surprises" do not happen.

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gamble1
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Confirmed fuel vouchers not sent as promised!

3rd Jan. 2023, at 12:04 pm CET#10
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Caro wrote on 03.01.2023 at 11:29 am

I am sure Platin will send the wins to the player. Someone won a Thermomix just the other day, unfortunately it arrived with a delay from Vorwerk to the player as well


I can not quite understand why you compare this with a Deposit bonus or mention...also the is linked to certain conditions, which one should read through in the best case, so that exactly such "surprises" do not happen.

I think she means such heroes who often have technical problems happened to me at LocoWin back then the bonus was simply not credited although selected at the deposit that was then also my first and last deposit there


Usually there are only problems when it already starts so

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