Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Platincasino: Change of address after relocation / verification

Topic created on 22nd Oct. 2024 | Page: 1 of 1 | Answers: 10 | Views: 522
Juice47

Change of address after relocation / verification

22nd Oct. 2024, at 03:25 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello everyone. I hope someone can help me.
Two weeks ago I won some money at the
platin Casino two weeks ago and have been desperately trying to cash it out.

The problem is that I have moved house. And my old address is still in my profile. I've already written to support. On their site. And also directly by email. No response for 2 weeks. The old address means I can't verify myself and therefore can't pay out. Does anyone have a solution or an idea what else can be done?

Unfortunately, you can't change the address yourself.

Thank you in advance!

This post has been translated automatically

T0uchTheSky
Elite

Change of address after relocation / verification

22nd Oct. 2024, at 03:48 pm CEST#2
0 Likes

Nobody has liked this post so far

Juice47 wrote on 22.10.2024 at 15:25: Hello everyone. I hope someone can help me.
Two weeks ago I won a little something at the
platin Casino two weeks ago and have been desperately trying to cash it out.

The problem is that I have moved house. And my old address is still in my profile. I've already written to support. On their site. And also directly by email. No response for 2 weeks. The old address means I can't verify myself and therefore can't pay out. Does anyone have a solution or an idea what else can be done?

Unfortunately, you can't change the address yourself.

Thank you in advance!

Hello,


it could be a long time before Platin can help you. The easiest solution would be to move back into your old apartment.

But joking aside. We as humans are actually clever, aren't we? Why on earth are you trying to verify your new address?

Since you've just moved, you must still have a bill from the old address, right?

And then if the money is there, you simply delete yourself there.

This post has been translated automatically

Shox2k17
Experienced

Change of address after relocation / verification

22nd Oct. 2024, at 03:50 pm CEST#3
0 Likes

Nobody has liked this post so far
I also moved last year and left my old address at various casinos until I had to re-verify myself at some of them. They always asked me for a document with my old address and one with my new address, which worked everywhere, including Platin.

This post has been translated automatically

Juice47

Change of address after relocation / verification

22nd Oct. 2024, at 04:12 pm CEST#4
0 Likes

Nobody has liked this post so far
But they also want the current ID card for Verification, don't they? And the new address is on there.

This post has been translated automatically

frapi07
Elite

Change of address after relocation / verification

22nd Oct. 2024, at 04:19 pm CEST#5
0 Likes

Nobody has liked this post so far
Juice47 wrote on 22.10.2024 at 16:12: But they also want the current ID for Verification, don't they? And the new address is on there.

GambleJoe: Profile page of tycoonpartners eig. I would recommend you to write to him, but you are newly registered and probably can't write to a user privately yet.

This is the manager of Platin. He's been here for a few days now.

This post has been translated automatically

SixtyNine69
Rookie

Change of address after relocation / verification

22nd Oct. 2024, at 04:20 pm CEST#6
0 Likes

Nobody has liked this post so far

frapi07 wrote on 22.10.2024 at 16:19:
GambleJoe: Profile page of tycoonpartners eig. I would recommend you to write to him, but you are newly registered and probably can't write to a user privately yet.

This is the manager of Platin. He's been here for a few days now.

Is he even online?

Has he/she written to anyone privately in the meantime and helped?

This post has been translated automatically

frapi07
Elite

Change of address after relocation / verification

22nd Oct. 2024, at 04:23 pm CEST#7
3 Likes

Liked this post: Avatar von Juice47 Juice47, Avatar von Saphira Saphira, Avatar von SixtyNine69 SixtyNine69
SixtyNine69 wrote on 22.10.2024 at 16:20:

Is it even online ?

Has he/she even written to anyone privately in the meantime and helped ?

I can't give you any information about that. You can't see it. But the manager hasn't written a post yet, that's for sure.

edit: he is currently online. I wrote to him and drew his attention to this thread. That's all I can do.

This post has been translated automatically

SixtyNine69
Rookie

Change of address after relocation / verification

22nd Oct. 2024, at 04:30 pm CEST#8
1 Like

Liked this post: Avatar von frapi07 frapi07

frapi07 wrote on October 22nd, 2024 at 4:23 pm:
I wrote to him and drew his attention to this thread. That's all I can do.


But that's nice of you 👍
i'm curious ... 😊

This post has been translated automatically

Juice47

Change of address after relocation / verification

22nd Oct. 2024, at 04:30 pm CEST#9
1 Like

Liked this post: Avatar von frapi07 frapi07

frapi07 wrote on 22.10.2024 at 16:23:
I can't give you any information about that. You can't see it. But the manager hasn't written a post yet, that's for sure.

edit: he is currently online. I wrote to him and drew his attention to this thread. That's all I can do.

Thank you very much!

This post has been translated automatically

frapi07
Elite

Change of address after relocation / verification

22nd Oct. 2024, at 04:36 pm CEST#10
0 Likes

Nobody has liked this post so far

SixtyNine69 wrote on October 22nd, 2024 at 4:30 pm:


That's nice of you 👍
am curious ... 😊

You help where you can But GJ stays out of it because they don't work with them. They just offer them the platform. I'm also curious to see how the whole thing develops. Of course I hope that everything will be better than before.

This post has been translated automatically

tycoonpartners

Change of address after relocation / verification

23rd Oct. 2024, at 01:48 pm CEST#11
0 Likes

Nobody has liked this post so far
Hi Hi,

We have sent you a private message and asked for your mail address !

Thanks a lot! 

Hot Topics22nd Dec. 2024 at 03:06 pm CET

Gossip
0
Offline Casinos
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately