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Platincasino: Change of address after relocation / verification

Topic created on 22nd Oct. 2024 | Page: 1 of 1 | Answers: 9 | Views: 174
Juice47

Change of address after relocation / verification

22nd Oct. 2024, at 03:25 pm CEST#1
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Hello everyone. I hope someone can help me.
Two weeks ago I won some money at the
platin Casino two weeks ago and have been desperately trying to cash it out.

The problem is that I have moved house. And my old address is still in my profile. I've already written to support. On their site. And also directly by email. No response for 2 weeks. The old address means I can't verify myself and therefore can't pay out. Does anyone have a solution or an idea what else can be done?

Unfortunately, you can't change the address yourself.

Thank you in advance!

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T0uchTheSky
Elite

Change of address after relocation / verification

22nd Oct. 2024, at 03:48 pm CEST#2
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Juice47 wrote on 22.10.2024 at 15:25: Hello everyone. I hope someone can help me.
Two weeks ago I won a little something at the
platin Casino two weeks ago and have been desperately trying to cash it out.

The problem is that I have moved house. And my old address is still in my profile. I've already written to support. On their site. And also directly by email. No response for 2 weeks. The old address means I can't verify myself and therefore can't pay out. Does anyone have a solution or an idea what else can be done?

Unfortunately, you can't change the address yourself.

Thank you in advance!

Hello,


it could be a long time before Platin can help you. The easiest solution would be to move back into your old apartment.

But joking aside. We as humans are actually clever, aren't we? Why on earth are you trying to verify your new address?

Since you've just moved, you must still have a bill from the old address, right?

And then if the money is there, you simply delete yourself there.

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Shox2k17
Experienced

Change of address after relocation / verification

22nd Oct. 2024, at 03:50 pm CEST#3
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I also moved last year and left my old address at various casinos until I had to re-verify myself at some of them. They always asked me for a document with my old address and one with my new address, which worked everywhere, including Platin.

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Juice47

Change of address after relocation / verification

22nd Oct. 2024, at 04:12 pm CEST#4
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But they also want the current ID card for Verification, don't they? And the new address is on there.

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frapi07
Elite

Change of address after relocation / verification

22nd Oct. 2024, at 04:19 pm CEST#5
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Juice47 wrote on 22.10.2024 at 16:12: But they also want the current ID for Verification, don't they? And the new address is on there.

GambleJoe: Profile page of tycoonpartners eig. I would recommend you to write to him, but you are newly registered and probably can't write to a user privately yet.

This is the manager of Platin. He's been here for a few days now.

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SixtyNine69
Rookie

Change of address after relocation / verification

22nd Oct. 2024, at 04:20 pm CEST#6
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frapi07 wrote on 22.10.2024 at 16:19:
GambleJoe: Profile page of tycoonpartners eig. I would recommend you to write to him, but you are newly registered and probably can't write to a user privately yet.

This is the manager of Platin. He's been here for a few days now.

Is he even online?

Has he/she written to anyone privately in the meantime and helped?

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frapi07
Elite

Change of address after relocation / verification

22nd Oct. 2024, at 04:23 pm CEST#7
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Liked this post: Avatar von Juice47 Juice47, Avatar von Saphira Saphira, Avatar von SixtyNine69 SixtyNine69
SixtyNine69 wrote on 22.10.2024 at 16:20:

Is it even online ?

Has he/she even written to anyone privately in the meantime and helped ?

I can't give you any information about that. You can't see it. But the manager hasn't written a post yet, that's for sure.

edit: he is currently online. I wrote to him and drew his attention to this thread. That's all I can do.

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SixtyNine69
Rookie

Change of address after relocation / verification

22nd Oct. 2024, at 04:30 pm CEST#8
1 Like

Liked this post: Avatar von frapi07 frapi07

frapi07 wrote on October 22nd, 2024 at 4:23 pm:
I wrote to him and drew his attention to this thread. That's all I can do.


But that's nice of you 👍
i'm curious ... 😊

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Juice47

Change of address after relocation / verification

22nd Oct. 2024, at 04:30 pm CEST#9
1 Like

Liked this post: Avatar von frapi07 frapi07

frapi07 wrote on 22.10.2024 at 16:23:
I can't give you any information about that. You can't see it. But the manager hasn't written a post yet, that's for sure.

edit: he is currently online. I wrote to him and drew his attention to this thread. That's all I can do.

Thank you very much!

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frapi07
Elite

Change of address after relocation / verification

22nd Oct. 2024, at 04:36 pm CEST#10
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SixtyNine69 wrote on October 22nd, 2024 at 4:30 pm:


That's nice of you 👍
am curious ... 😊

You help where you can But GJ stays out of it because they don't work with them. They just offer them the platform. I'm also curious to see how the whole thing develops. Of course I hope that everything will be better than before.

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