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Platincasino: Account Deactivated After High Win

Topic created on 29th Oct. 2021 | Page: 1 of 1 | Answers: 7 | Views: 1,786
Maymay

Account Deactivated After High Win

29th Oct. 2021, at 10:48 pm CEST#1
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Hey,

I just won 17.000€. A few months ago I had won 3000€ paid out without any problems. Now I want to pay out and they wanted to see my earnings. Otherwise they do not pay out. Have sent the couple of times and they have always said is too little because I have paid 5500€ and they want to see more but only from the last 3 months. So AusZahlung I have requested 4 days ago. Now I sent yesterday again documents and I noticed the whole time my iban was not on it and maybe that's why they have not accepted. Then I was in support and he told me yes that's why. Thereupon I told him then delete my documents and I send them again correctly. He said unfortunately he can not. I should wait until they reject and then I should send. Now just now I want to log in, all of a sudden it says my account has been deactivated. I look in my mails and then there is payment has been instructed and that it comes within 5 days.Now is only my fear that I do not get the money and I do not understand why they have deactivated me. I was in support and one tells me yes you have to submit the documents. Then I said that I have already 3 times but no one tells me what is wrong. Then he tells me please write a mail to the support. Then I write a mail then they tell me please contact the live support. Would be very nice if you would help me.

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Edizkassel
Amateur

Account Deactivated After High Win

30th Oct. 2021, at 02:28 pm CEST#2
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Oh man the practices of the casinos is so ass brazen actually honestly that too violent have heard even worse things I wish I was a lawyer.
/(
Even better judge everything mercilessly banned such fraudsters disgusting sorry that does not go to the casinos that are fair.

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Maymay

Account Deactivated After High Win

30th Oct. 2021, at 02:42 pm CEST#3
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I'm really only interested in receiving my payment. They have instructed yesterday. If they are instructed it has been transferred. That means I have to wait until Tuesday, because Monday is a holiday.

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mdm41
Rookie

Account Deactivated After High Win

30th Oct. 2021, at 03:42 pm CEST#4
2 Likes

Liked this post: Avatar von Edizkassel Edizkassel, Avatar von Sarkasto Sarkasto
Platin is no longer recommended. Have also made problems with me directly when I had requested a larger payout after ages. I deleted my account directly after that. No one should throw his hard-earned money into the maw. Unseriöser club that does not value its customers.

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bruffl
Expert

Account Deactivated After High Win

31st Oct. 2021, at 09:33 am CET#5
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Maymay wrote on 30.10.2021 at 14:42 clock: I'm actually only about that I get my payout. They have instructed yesterday. If they are instructed it has been transferred. That means I have to wait until Tuesday, because Monday is a holiday.

But it is not a national holiday. In this respect, the money can also arrive tomorrow on the Konnto.

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evopower140
Expert

Account Deactivated After High Win

31st Oct. 2021, at 12:07 pm CET#6
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Platin is getting worse and worse. In the past it was like this after one hour your money was on Skrill and you always got a good bonus from the support

Good support or something like that never had the but you could see over it away because they never made problems now where the start so there is some how the suspicion that rip us off times still fast and then goodbye Germany

I miss so Mrgreen and Rizk and Wildz there I have never had concerns about my money

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Maymay

Account Deactivated After High Win

31st Oct. 2021, at 01:08 pm CET#7
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Yes, I'll let you know. They replied to my mail. I ask why I was deactivated. They tell me you have to upload more documents. Wow great how the when I am deactivated.

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Anonym

Account Deactivated After High Win

31st Oct. 2021, at 03:31 pm CET#8
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Maymay wrote on 10/31/2021 at 1:08 pm: Yes I'll let you know. They replied to my mail. I ask why I was deactivated. They tell me you need to upload more documents. Wow great how the when I am deactivated.

Your account was deactivated for a very natural reason, which you mentioned in the first post itself.

You Deposit more than you earn, the casino believes that you are a problem gambler or that you are not in control. Therefore, they want to protect you with the block.

You will definitely receive your win

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