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Platincasino: [solved] Account suddenly deactivated

Topic created on 10th Nov. 2023 | Page: 1 of 1 | Answers: 2 | Views: 735
marix89

[solved] Account suddenly deactivated

10th Nov. 2023, at 10:26 am CET#1
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Hello,

i'm brand new here.
I've been a Platincasino customer for a while, but I've been inactive for the last few months.
i've been gambling again since last week and have already been paid out €4600 and have already deposited a lot of it.
I mostly gambled away in the casino and made some cash with sports betting.
since last week I've also been waiting for €400, which has been processed, and currently there's still €450-500 left.
Yesterday evening another Tip slip arrived, about 520€ and less than 20 minutes later I was logged out and my account was deactivated.
So far I've had absolutely no problems with Platin, most of the time I've also canceled the larger payouts and gambled away again and again 🥴🫣
i've already contacted support and received a message back this morning saying that my request needs to be checked.
Of course I'm now worried that everything is gone.

Can anyone help me with how I should proceed?

Thank you in advance.


Kind regards to all

This post has been translated automatically

Julian
Elite

[solved] Account suddenly deactivated

10th Nov. 2023, at 10:35 am CET#2
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Hey marix89,

Unfortunately, our contact with Platincasino is currently somewhat limited, as there is a new management behind it due to the recent takeover, but I can try to pass on your complaint through the old contact person for you.

I'll get in touch with you via Communicator if I find out anything.

This post has been translated automatically

Julian
Elite

[solved] Account suddenly deactivated

10th Nov. 2023, at 03:57 pm CET#3
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The thread author has gotten the payout approved, since the issue seems to have been resolved, I will close the thread.

This thread has been closed

This post has been translated automatically

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