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Platincasino: [solved] Account disabled

Topic created on 23rd Oct. 2023 | Page: 1 of 1 | Answers: 6 | Views: 1,011
Gambler08

[solved] Account disabled

23rd Oct. 2023, at 04:46 pm CEST#1
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Hello, I am new here and have found the page via Google. I am already several years at Platincasino active, had the one or the other time with smaller payouts to provide evidence has also so far then always everything worked out. I have this weekend a little more won by casino and sports betting and have requested two withdrawals of 2500 euros and 1230 euros. So a total of 3730 euros.Today I logged in a few times to see if the payout was already made or released, now I can no longer get in and it says only the account has been deactivated. No email received or the like. I have now written to the support, why the account was deactivated. Has anyone of you had similar experience? Is this related to logging in? I'm kind of worried so I no longer get the money and from the support also no answer will come after what you read so.

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slotliebe89
Elite

[solved] Account disabled

23rd Oct. 2023, at 04:53 pm CEST#2
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Gambler08 wrote on 23.10.2023 at 16:46: Hello, I am new here and have found the page via Google. I am already several years at Platincasino active, had the one or other time with smaller payouts to provide evidence has also so far then always everything worked out. I have this weekend a little more won by casino and sports betting and have requested two withdrawals of 2500 euros and 1230 euros. So a total of 3730 euros.Today I logged in a few times to see if the payout was already made or released, now I can no longer get in and it says only the account has been deactivated. No email received or the like. I have now written to the support, why the account was deactivated. Has anyone of you had similar experience? Is this related to logging in? I'm kind of worried that I won't get the money anymore and that I won't get an answer from support after what I read.

Turn times to a coworker here in the forum.

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Julian
Elite

[solved] Account disabled

23rd Oct. 2023, at 05:09 pm CEST#3
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Hello Gambler08,

I write to you via Communicator

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Gambler08

[solved] Account disabled

23rd Oct. 2023, at 05:24 pm CEST#4
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slotliebe89 wrote on 10/23/2023 at 4:53 pm:

Try contacting a staff member here on the forum.

Has already been done,the Julian has written to me. 👍😊

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Paddington
Expert

[solved] Account disabled

24th Oct. 2023, at 09:05 am CEST#5
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Gambler08 wrote on 10/23/2023 at 5:24 PM:

Has already been done,the Julian has written to me. 👍😊

Feel free to keep us updated here!

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Gambler08

[solved] Account disabled

24th Oct. 2023, at 11:54 am CEST#6
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Hello! My problem has been resolved, account is free again and payment has been made. I also had more money in the account, maybe that's why something was checked. What it was exactly in the end I do not know. Perhaps also at the help of Julian. Thanks again for that. 👍🥳

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Julian
Elite

[solved] Account disabled

24th Oct. 2023, at 11:56 am CEST#7
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Since the problem has been solved by the thread creator, I will close the thread.

This thread was closed

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