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Platincasino: Account Deactivated Platincasino

Topic created on 25th May. 2022 | Page: 1 of 1 | Answers: 7 | Views: 2,126
HansMustafa

Account Deactivated Platincasino

25th May. 2022, at 04:07 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello
Have 3 days ago an account at Platincasio eröfnet ...
First 50€ gonethan another 50€ gone then I have deposited 100€ and won 1200€...
After my verifizirug rejected I got a mail that requested 100€ auzgewirden and my account was geschpert...
Inquiry at the Live Chat showed that I have 2 accounts there ...... the other account I had 1 or 1.5 years ago with the old mail that is not used and the account is geschpertt then at my request...
Now I get only 100€ what can I do to get my money ? No one answers to support mail
Thanks in advance

This post has been translated automatically

snopsim
Top Member

Account Deactivated Platincasino

25th May. 2022, at 05:33 pm CEST#2
4 Likes

Liked this post: Anonym, Avatar von denyo123 denyo123, Avatar von HansMustafa HansMustafa, Avatar von krabbe666 krabbe666
Hello, unfortunately you will have no luck, because double accounts are generally prohibited. Maybe with a lot of luck you can try to get your other two deposits of 50€ each back, but the win is gone

This post has been translated automatically

gamble1
Icon

Account Deactivated Platincasino

25th May. 2022, at 06:22 pm CEST#3
2 Likes

Liked this post: Anonym, Avatar von HansMustafa HansMustafa
Yep I have to agree with snopsim try if you can still get the other deposits from this account back which would be possible if you have blocked your other at that time possibly because of Gambling addiction at least it would then be clear and not just a goodwill decision

Your win you probably do not get that would have happened to you in any casino I'm really sorry

This post has been translated automatically

Hidaruma
Top Member

Account Deactivated Platincasino

25th May. 2022, at 08:04 pm CEST#4
1 Like

Liked this post: Anonym
HansMustafa wrote on 25.05.2022 at 16:07: Hello
Have 3 days ago an account at Platincasio eröfnet ...
First 50€ awaythen another 50€ away then I deposited 100€ and won 1200€...
After my verifizirug rejected I got a mail that requested 100€ auzgewirden and my account was geschpert...
Inquiry at the Live Chat showed that I have 2 accounts there ...... the other account I had 1 or 1.5 years ago with the old mail that is not used and the account is geschpertt then at my request...
Now I get only 100€ what can I do to get my money ? No one answers to support mail
Thanks in advance

Double accounts are a clear violation.


Edit by Julian: Unnecessary provocation has been removed.

This post has been translated automatically

HansMustafa

Account Deactivated Platincasino

25th May. 2022, at 08:44 pm CEST#5
0 Likes

Nobody has liked this post so far
gamble1 wrote on 25.05.2022 at 18:22: Yep I have to agree with snopsim try if you can still get the other deposits from this account back which would be possible if you have your other then possibly blocked because of Gambling addiction at least it would be clear and not just a goodwill decision

You probably won't get your win that would have happened to you in any casino I'm really sorry

Thanks
I have not done this on purpose thought the old account is geschpertt permanently

This post has been translated automatically

Julian
Elite

Account Deactivated Platincasino

25th May. 2022, at 09:11 pm CEST#6
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Hello HansMustafa,

As other members have already mentioned, the double account is a clear violation of the T&C of the casino.
Since you stated that you wanted to have your old account blocked upon request, they are even obliged by the licensor to block further accounts of yours

Therefore, you would have been better off contacting support and submitting a request to have your current ban lifted.

In this case, the casino will refund you the deposits made from the double account and your new account will of course remain blocked.

Sorry, even we can't help you with that.

This post has been translated automatically

HansMustafa

Account Deactivated Platincasino

25th May. 2022, at 09:24 pm CEST#7
0 Likes

Nobody has liked this post so far
Julian wrote on 05/25/2022 at 21:11: Hello HansMustafa,

As the other members have already mentioned, the double account is a clear violation of the T&C from the casino.
By stating that you wanted to have your old account blocked on request, they are even obliged by the licensor to block further accounts of yours

Therefore, you would have been better off contacting support and submitting a request to have your current ban lifted.

In this case, the casino will refund you the deposits made from the double account and your new account will of course remain blocked.

Sorry, even we can't help you with that.


Thanks for the answer, I only got 100€ back but I deposited 200€...
I have already sent 5 mails no answer

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Julian
Elite

Account Deactivated Platincasino

25th May. 2022, at 09:29 pm CEST#8
0 Likes

Nobody has liked this post so far
HansMustafa wrote on 25/05/2022 at 21:24
Thanks for the reply I only got 100€ back but I deposited 200€...
Have already 5 mail geschriben no one responds

I will forward this to our contact person, I will get back to you via Communicator.

This post has been translated automatically

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