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Platincasino: [solved] Account Deactivated

Topic created on 10th Nov. 2023 | Page: 1 of 1 | Answers: 13 | Views: 1,464
Buddelbaby

[solved] Account Deactivated

10th Nov. 2023, at 07:35 am CET#1
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Hello, I deposited 100 euros and had 450 euros paid out via bank transfer.

I wanted to log in but my account was deactivated.

Please help me so that my requested payout of 500 euros is credited to my account.


The support has deactivated my account for no reason, the account has been successfully verified and I have also received an email from the support that the payout was supposedly posted on 06.11.23.

But nothing arrived until today, can someone please ask what is going on and why my account was deactivated?

Thank you very much

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Julian
Elite

[solved] Account Deactivated

10th Nov. 2023, at 10:39 am CET#2
1 Like

Liked this post: Avatar von Buddelbaby Buddelbaby
Hey, baby bottle

Unfortunately, our contact with Platincasino is currently somewhat limited, as there is new management behind it following the recent takeover, but I can try to pass on your complaint through the old contacts for you.

I will contact you via Communicator if I find out anything.

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Buddelbaby

[solved] Account Deactivated

10th Nov. 2023, at 11:04 am CET#3
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Hi Julian, that would be nice, it's a cheeky thing to do, you can Deposit money but it fails when you pay out. Thanks for your help.

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Buddelbaby

[solved] Account Deactivated

10th Nov. 2023, at 11:26 am CET#4
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According to support, the money was booked on 06.11. 10 am.
But that can't be the case if it hasn't been credited to my account yet.

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frapi07
Elite

[solved] Account Deactivated

10th Nov. 2023, at 11:40 am CET#5
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Buddelbaby wrote on 10.11.2023 at 11:26 am: According to support, the money was booked on 06.11. 10 am.
But that can't be if it's not in my account yet.

It can take up to 5 working days, sometimes longer. Booked only means that they have executed the payout and not that it has been credited to your account.

So theoretically you have nothing to worry about yet. Nevertheless, I understand your situation. The money used to arrive in your account much faster with Platin.

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Buddelbaby

[solved] Account Deactivated

10th Nov. 2023, at 11:47 am CET#6
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There was a first payout of 50 euros which was also booked on 06.11 and was in my bank account on 07.11. But not the 450 euros, which I had paid out 10 minutes later.
They then deactivated my account.

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Stromberg
Legend

[solved] Account Deactivated

10th Nov. 2023, at 12:20 pm CET#7
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frapi07 wrote on 10.11.2023 at 11:40 am:

It can take up to 5 business days, sometimes longer. Booked only means that they have executed the payout and not that it has been credited to your account.

So theoretically you have nothing to worry about yet. Nevertheless, I understand your situation. The money used to arrive in your account much faster with Platin.

however, 5 days is also a very theoretical value that the casinos specify so that you don't get on the support's nerves😁

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Buddelbaby

[solved] Account Deactivated

10th Nov. 2023, at 03:05 pm CET#8
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Short update, account was released again thanks to Julian, now 8ch hope for the allegedly booked 450 Euro via bank debit:NODAPAY.

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frapi07
Elite

[solved] Account Deactivated

10th Nov. 2023, at 04:09 pm CET#9
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Stromberg wrote on 10.11.2023 at 12:20 pm:

but 5 days is also a very theoretical value that the casinos give so that you don't get on the support's ass😁

I know^^

Buddelbaby wrote on 10.11.2023 at 15:05: Short update, account was released again thanks to Julian, now 8ch hope for the supposedly booked 450 euros via bank withdrawal:NODAPAY.

Really awesome that accounts are deactivated for no reason and you need the help of GJ to get them reactivated.

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upola
Legend

[solved] Account Deactivated

10th Nov. 2023, at 04:40 pm CET#10
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Buddelbaby wrote on 10.11.2023 at 15:05: Short update, account was released again thanks to Julian, now 8ch hope for the allegedly booked 450 Euro via bank debit:NODAPAY.

Did they tell you why your account was deactivated?

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Buddelbaby

[solved] Account Deactivated

10th Nov. 2023, at 04:40 pm CET#11
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I had 250 euros paid out earlier, they were in my bank account within 60 minutes, the 450 are still not there although supposedly booked on 06.11? Julian is following up for me. Thank you for your bet Julian.

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Buddelbaby

[solved] Account Deactivated

10th Nov. 2023, at 04:54 pm CET#12
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upola wrote on 10.11.2023 at 16:40:

Did they tell you why your account was deactivated?

No

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Buddelbaby

[solved] Account Deactivated

11th Nov. 2023, at 03:13 pm CET#13
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According to support, an investigation request is only made after 10 days. I had paid out via NODAPAY.
Maybe it's your fault, but it's strange because yesterday the money was there within 2 hours via real-time transfer, i.e. a new payout.

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Julian
Elite

[solved] Account Deactivated

14th Nov. 2023, at 08:43 am CET#14
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The thread creator informed me this morning that his problem has finally been solved.
I will therefore close the thread.

This thread has been closed

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