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Platincasino: 50.25 total stake deducted although only 0.30 cents was stake

Topic created on 19th Aug. 2021 | Page: 1 of 2 | Answers: 14 | Views: 3,028
Sia77

50.25 total stake deducted although only 0.30 cents was stake

19th Aug. 2021, at 02:07 pm CEST#1
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Hello everyone and indeed I was in the game Crazy Chicken Scooter at Platincasino on 16.08.2021 a total bet of 50.25 deducted at a turn at 22:42:18 but I have only played on 0.30 cents.Screenshot I have made.customer service written to me after waiting 1 hour would be told to write an email.Done and I'm just stalling.Has that happened to you? Do I have a chance to get my money back.mfg

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Julian
Elite

50.25 total stake deducted although only 0.30 cents was stake

19th Aug. 2021, at 02:19 pm CEST#2
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Liked this post: Avatar von Mimi51 Mimi51
Hello Sia77,

In principle, such errors can actually occur, I personally had this "bug" once with a Play'n Go slot, about 2 years ago. I had a slot closed, and it was still deducted from my balance even though I had no slot open.

This error is then first checked by the department in the casino after your submitted mail, and if it is true and there is no explanation as to how this occurred, it is immediately forwarded directly to the Provider (game manufacturer), here it can actually then take a few days or even weeks until the casinos receive an answer from the provider in this regard. Basically, you get it but then credited again as credit as soon as the respective casino has received a green light from the provider.

Unless you are, for example, "accidentally" come to the max bet button, in which case it would have been your own fault. And accordingly you would not get a refund.

Gladly you can keep us up to date on how it goes on, if it drags on too long, you can contact me via Communicator so I can ask for you. But for now I would ask you to be patient.

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Nickii45
Expert

50.25 total stake deducted although only 0.30 cents was stake

20th Aug. 2021, at 01:08 pm CEST#3
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Sia77 wrote on 19.08.2021 at 14:07
Hello everyone and indeed I was in the game Crazy Chicken Scooter at Platincasino .On 16.08.2021 a total bet of 50.25 deducted at a turn at 22:42:18 .I have but only played on 0.30 cents.Screenshot I have made.customer service written to me after 1 hour wait would be told to write an email .Done and I'm just stalling .Has that happened to you too ? Do I have a chance to get my money back .mfg

I had it also already at that time several times.
After weeks it always came out that I have probably come to the max spin.
Clear although it stood on 0 50 cents.
But you can not do anything anyway.
They will always say that
Good luck if it should be different with you.

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Xavi22
Expert

50.25 total stake deducted although only 0.30 cents was stake

21st Aug. 2021, at 12:58 pm CEST#4
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Sia77 wrote on 19.08.2021 at 14:07
Hello everyone and namely I was deducted in the game Crazy Chicken Scooter at Platincasino .On 16.08.2021 a total bet of 50.25 at a turn at 22:42:18 .I have played but only on 0.30 cents.Screenshot I have made.customer service written to me after 1 hour wait would be told to write an email .Done and I'm just stalling .Has that happened to you? Do I have a chance to get my money back .mfg

What would be the maximum stake in the game? Does that fit together somehow?

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Paddington
Expert

50.25 total stake deducted although only 0.30 cents was stake

21st Aug. 2021, at 02:17 pm CEST#5
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Think times that it can also be good that you have come to the MaxBet button, that would be € 50

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slotliebe89
Elite

50.25 total stake deducted although only 0.30 cents was stake

21st Aug. 2021, at 03:18 pm CEST#6
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SimonH wrote on 21.08.2021 at 14:17 clock: Think times that it may well be that you have come to the MaxBet button, which would be 50 €

But why is then 50,25€ deducted and not 50€?

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gambler67
Experienced

50.25 total stake deducted although only 0.30 cents was stake

21st Aug. 2021, at 03:38 pm CEST#7
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slotliebe wrote on 21/08/2021 at 15:18
But then why is 50,25€ deducted and not 50€?

with tax 50,25 then

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slotliebe89
Elite

50.25 total stake deducted although only 0.30 cents was stake

21st Aug. 2021, at 03:47 pm CEST#8
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gambler67 wrote on 08/21/2021 at 3:38 pm
with tax 50.25 then

Ne
Would have to be 52,50€ then.

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gambler67
Experienced

50.25 total stake deducted although only 0.30 cents was stake

22nd Aug. 2021, at 07:11 am CEST#9
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slotliebe wrote on 08/21/2021 at 15:47
Ne
Would have to be 52,50€ then.

Right absolutely right 10 euros 50 cents *5 2.50 I was probably get chalk , yes to come back very strange then

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Sia77

50.25 total stake deducted although only 0.30 cents was stake

22nd Aug. 2021, at 07:55 pm CEST#10
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Hello I can not say for sure if I came to this button with the total bet but I'm already paying attention has never happened to me. I only know I'm out of this game and gone over to BoD and then back into the game and I was deducted 50.25. With the tax I do not know what then the bet must be. I also can't even get into the game anymore at Platincasino to see what the max bet is. So far the game is supposedly being tested by the manufacturer.

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