Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

PinoCasino: [solved] Pinocasino scam deletes win

Topic created on 05th May. 2022 | Page: 1 of 3 | Answers: 26 | Views: 5,234
Avatar
Visitor

[solved] Pinocasino scam deletes win

5th May. 2022, at 10:16 am CEST#1
0 Likes

Nobody has liked this post so far
I have successfully converted a bonus in this casino and then had 40€ on the clock from these 40€ which were free of a bonus I have made 500€. Suddenly they just deleted the win and I even received an email about it. In addition, they have not verified me, and demand new things I should take a selfie with ID and another piece of paper where date and time are on it what is that?




Is there a mod or an admin here who has contact with them Caro is on vacation.

This post has been translated automatically

gamble1
Icon

[solved] Pinocasino scam deletes win

5th May. 2022, at 12:01 pm CEST#2
1 Like

Liked this post: Anonym
What does the e-mail say ?

That with the bonus can usually be a bonus violation have you played over the allowed max bet ? Bought a bonus ? Used Risk ? Played forbidden games ?

What did you have to verify besides ID address and payment method?

This post has been translated automatically

DieWunderharke5000
Expert

[solved] Pinocasino scam deletes win

5th May. 2022, at 12:06 pm CEST#3
1 Like

Liked this post: Anonym
Sounds like a no Deposit bonus?! They are always capped at €50. This also applies if the turnover requirements have been met and you then continue to play with the money and win even more

This post has been translated automatically

gamble1
Icon

[solved] Pinocasino scam deletes win

5th May. 2022, at 12:09 pm CEST#4
0 Likes

Nobody has liked this post so far
DieWunderharke5000 wrote on 05/05/2022 at 12:06 pm: Sounds like a no Deposit bonus?! They are there always capped at 50€. This is true even if the turnover requirements were met and you then continue to play with the money and win even more

That's right I forgot

At Pino all NoDep Bonuses € 50 and VIP believe € 150

This post has been translated automatically

BinGOLDiG
Expert

[solved] Pinocasino scam deletes win

5th May. 2022, at 12:23 pm CEST#5
0 Likes

Nobody has liked this post so far
gamble1 wrote on 05.05.2022 at 12:09 pm
Right I forgot about that

At Pino all NoDep Bonuses €50 and VIP believe €150

But at Duxcasino this is not the case, right?!
Since there is no max cashout for no Deposit?!

Actually, I always thought through these "dux & Pino promotions that the manager here organizes, that it is the same operator at both casinos, with the same conditions and customer service!

But far from it!
Pino is the absolute dirt compared to duxcasino!
On the one hand what concerns the bonus conditions but also what concerns the "cashback"!
Although the Cashback is only highly touted at Pino, I have deposited there so many times and never received cashback (of course never paid out)
Always with the justification that my losses were less than 20 €! When I then asked if I would at least be eligible for a goodwill bonus, they also denied this!
If I deposit once at Dux, I can pick up free spins regardless of win (with payout) and loss in the chat and can then also redeem one of the 3 bonus codes again!


This post has been translated automatically

Avatar
Visitor

[solved] Pinocasino scam deletes win

5th May. 2022, at 01:02 pm CEST#2
0 Likes

Nobody has liked this post so far
They have implemented a maxcashout though I should have cashed out and then deposited again then that would have been ok for them hahahaha omg
I didn't break any rules or anything
Just ridiculous never again Pinocasino
And verify the also do not want to have already switched on the mods


I have left in their casino several thousand euros without paying out once just for the sake of goodwill would be the best casino ever but so never again I mean where is the problem if you convert the bonus and then with the money won a win that is no longer a bonus and not to mention the verifications

This post has been translated automatically

gamble1
Icon

[solved] Pinocasino scam deletes win

5th May. 2022, at 01:36 pm CEST#3
0 Likes

Nobody has liked this post so far
Avatar wrote on 05/05/2022 at 13:02: They have implemented a maxcashout though I should have cashed out and then deposited again then that would have been ok for them hahahaha omg
I didn't break any rules or anything
Just ridiculous never again Pinocasino
And verify the also do not want to have already switched on the mods


I have left in their casino several thousand euros without even pay out just for the sake of goodwill would be the best casino ever but so never again I mean where is the problem if you convert the bonus and then with the money won a win that is no longer a bonus and not to mention the verifications

Well if you use a bonus without Deposit it remains a bonus without deposit even if it is converted that would have happened to you everywhere

The Verification is there sometimes a bit lame but with someone from the team is certainly quite fast

This post has been translated automatically

gamble1
Icon

[solved] Pinocasino scam deletes win

5th May. 2022, at 01:38 pm CEST#4
0 Likes

Nobody has liked this post so far
BingOo666 wrote on 05/05/2022 at 12:23 PM
But that's not the case with Duxcasino, right?!
There is no max cashout for no Deposit?!

Actually I always thought through these "dux & Pino promotions that the manager here organizes, that both casinos are the same operator, with the same conditions and customer service!

But far from it!
Pino is the absolute dirt compared to duxcasino!
On the one hand what concerns the bonus conditions but also what concerns the "cashback"!
Although the Cashback is only highly touted at Pino, I have deposited there so many times and never received cashback (of course never paid out)
Always with the justification that my losses were less than 20 €! When I then asked if I would at least be eligible for a goodwill bonus, they also denied this!
If I deposit once at Dux, I can pick up free spins regardless of win (with payout) and loss in the chat and can then also redeem one of the 3 bonus codes again!



So I myself do not play at Dux so I can not say anything Pino was with me so far always very correct and can therefore report nothing negative

This post has been translated automatically

Avatar
Visitor

[solved] Pinocasino scam deletes win

5th May. 2022, at 01:44 pm CEST#5
0 Likes

Nobody has liked this post so far
Pino has paid out 50€ the Maxcashout, thanks to the team but unfortunately I'm still not verified

This post has been translated automatically

Anonym

[solved] Pinocasino scam deletes win

5th May. 2022, at 01:44 pm CEST#6
0 Likes

Nobody has liked this post so far
BingOo666 wrote on 05/05/2022 at 12:23 PM
But that's not the case with Duxcasino, right?!
There is no max cashout for no Deposit?!

Actually I always thought through these "dux & Pino promotions that the manager here organizes, that both casinos are the same operator, with the same conditions and customer service!

But far from it!
Pino is the absolute dirt compared to duxcasino!
On the one hand what concerns the bonus conditions but also what concerns the "cashback"!
Although the Cashback is only highly advertised at Pino, I have deposited there so many times and never received cashback (of course never paid out)
Always with the justification that my losses were less than 20 €! When I then asked if I would at least be eligible for a goodwill bonus, they also denied this!
If I deposit once at Dux, I can pick up free spins regardless of win (with payout) and loss in the chat and can then also redeem one of the 3 bonus codes again!



So Dux says the following:

FREE SPINS FOR SPECIAL LOYALTY
- The maximum amount for withdrawals when playing with funds from a No Deposit Bonus or from free spins is 50 EUR

VIP SEASONS
- Maximum winnings from the loyalty program free spins are 150 EUR

Avatar wrote on 05/05/2022 at 13:02: They have implemented a maxcashout though I should have cashed out and then deposited again then that would have been ok for them hahahaha omg
I didn't break any rules or anything
Just ridiculous never again Pinocasino
And verify the also do not want to have already switched on the mods


I have left in their casino several thousand euros without paying out once just for the sake of goodwill would be the best casino ever but so never again I mean where is the problem if you convert the bonus and then with the money won a win that is no longer a bonus and not to mention the verifications

I think the moderators can not do anything, because if it says in the Bonus terms that a maximum of 50 € from a no deposit can be brought to the payout, then that's just so = /

I just checked with support to see if there is a withdrawal limit on cashback:

"Kaya 13:24
In my system it says maximum 10,000.00 EUR,
That is for the bonus

me:
hmm ok, because in the T&Cs it also says that the Maximum amount is 50€, for free spins without deposit. It is exclusively "cashback" for my request.

Kaya:
I don't think this is part of the "no deposit bonus", I'll ask my team very briefly
Loss total value for the last 1 day(s) (excluding the current period) per currency under the category slots should be greater than or equal to 20.00 EUR and less than or equal to 199.99 EUR

I:
If they use a translator, then I can write in English too^^

Kaya:
I need the translator to give you information faster.

___________________________________________________________________________
I then told the support about the problem in English and the following answer came:

Kaya:
Sometimes there might be a technical issue, so he should write an email or use a support chat. So we can solve the problem.

This post has been translated automatically

Hot Topics4th Apr. 2025 at 01:17 pm CEST

Online Casinos
0
Jackpots
0
Sports betting
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2025 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately