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PinoCasino: [solved] Pinocasino payout problems, because 10x Wager

Topic created on 01st Oct. 2022 | Page: 1 of 2 | Answers: 12 | Views: 2,169
frapi07
Elite

[solved] Pinocasino payout problems, because 10x Wager

1st Oct. 2022, at 06:22 pm CEST#1
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Hello dear GJ team,

today I made a Deposit of 1000 Euro at Pino and now I want to withdraw. I have ventured the deposit 3x and the withdrawal is rejected for the following reason:

In order to make a withdrawal, a player must play through the active deposited amounts at least 10 times prior to withdrawal in live-games. This procedure is in line with anti-money laundering practices. You've done X € out of Y € so far.
That is why your request was canceled"

It is about a payout of 2,000 euros. Problem: I didn't have to wager it 10 times on the previous payout of 926 euros! Deposited 300 euros, played 3 hands and wagered under 1,500 euros. Nevertheless, the payout went through without problems

I was able to prove this to the supporter in the live chat. After about 40 minutes the following message came: " Thank you for your patience, we have checked your account with manager and asked additionally payments team, and unfortunately it seems that we will not be able to approve your withdrawal until you wager your deposit 10 times playing in live-casino. We are deeply sorry, but unfortunately we have rules, and must work according to them 😔"

Why didn't they cancel the previous withdrawal and point out the 10x wager? I will not wager the money on principle.

I ask for help Thanks in advance!

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Comingsoon19
Experienced

[solved] Pinocasino payout problems, because 10x Wager

1st Oct. 2022, at 07:19 pm CEST#2
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I think you were lucky with your first withdrawal that no one noticed. If the conditions in the terms and conditions are so I see no good opportunities for you without the Deposit 10x Umsetzen

They could have made it now of course again as a gesture of goodwill but I think that will not happen

VG

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frapi07
Elite

[solved] Pinocasino payout problems, because 10x Wager

1st Oct. 2022, at 07:25 pm CEST#3
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Comingsoon19 wrote on 01.10.2022 at 19:19: I think you were lucky with your first withdrawal that no one noticed. If the conditions in the AGB's are so I see there for you no good opportunities without the Deposit 10x Umsetzen

They could have made it now of course again as a gesture of goodwill but I think that will not happen

VG

That was not only with a payout. I'm there since nen half year registered and have only played Live Casino and with most withdrawals had never 10x wagering. Months ago I deposited 1k, played a hand and then cashed out again. So something unique was certainly not.

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frapi07
Elite

[solved] Pinocasino payout problems, because 10x Wager

1st Oct. 2022, at 07:34 pm CEST#4
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Comingsoon19 wrote on 01.10.2022 at 19:19: I think you were lucky with your first withdrawal that no one noticed. If the conditions in the AGB's are so I see no good opportunities for you without the Deposit 10x Umsetzen

They could have made it now of course again as a gesture of goodwill but I think that will not happen

VG

In addition, I find on the official page of the terms and conditions (source: PinoCasino Terms and Conditions - Read our terms and conditions and how to enjoy games | Pinocasino)

only the following: " The money deposited in the casino must be used for gaming purposes. Therefore, all deposits must be wagered at least three (3) times."

I have not found anywhere that the wager is 10x for live casino.


(Image: https://ibb.co/LgMLHwD)

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Anonym

[solved] Pinocasino payout problems, because 10x Wager

1st Oct. 2022, at 08:17 pm CEST#5
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Liked this post: Avatar von frapi07 frapi07

frapi07 wrote on 01.10.2022 at 19:34


I have not found anywhere that the wager is 10x on live casino.


(Image: https://ibb.co/LgMLHwD)

"All live games (table games, Roulette, video Poker and games with croupier) contribute 10% to the revenue requirement."




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frapi07
Elite

[solved] Pinocasino payout problems, because 10x Wager

1st Oct. 2022, at 08:21 pm CEST#6
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Royal777 wrote on 01.10.2022 at 20:17

"All live games (table games, Roulette, video Poker and games with croupier) contribute 10% to the revenue requirement."





Where did you find it?

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Anonym

[solved] Pinocasino payout problems, because 10x Wager

1st Oct. 2022, at 08:31 pm CEST#7
1 Like

Liked this post: Avatar von frapi07 frapi07

frapi07 wrote on 01.10.2022 at 20:21

Where did you find it?

In the bonus conditions, which are definitely attached to the terms and conditions. I assume that these also apply to the real money are

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frapi07
Elite

[solved] Pinocasino payout problems, because 10x Wager

1st Oct. 2022, at 08:38 pm CEST#8
1 Like

Liked this post: Anonym

Royal777 wrote on 01.10.2022 at 20:31

With the bonus conditions, which are definitely attached to the terms and conditions. I assume that these are also valid for the real money

Yes true, now that you mention it, with a bonus at live tables the wager is evaluated differently. Find it defiantly not fair because I played raw. I have it now differently gewagert and have brought it to the payout. Should now work with the payout. Nevertheless, really bad of those, if you consider that you can put there live only max 1k. If you Deposit several thousand euros (2-3k), then you have to wager 20-30k accordingly, so 20-30 times 1k. Will then have to look for another OC, I do not.

By the way: Thanks for the research and for the information

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upola
Legend

[solved] Pinocasino payout problems, because 10x Wager

1st Oct. 2022, at 08:53 pm CEST#9
1 Like

Liked this post: Avatar von gagapapamama gagapapamama
I just had at Emojino casino, had deposited 20 euros and wanted to pay out 80 because they no longer have NetEnt games, came a mail that I have to convert the Deposit 3X.
Now I could pay out 480 euros.

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frapi07
Elite

[solved] Pinocasino payout problems, because 10x Wager

1st Oct. 2022, at 09:16 pm CEST#10
1 Like

Liked this post: Anonym
upola wrote on 01.10.2022 at 20:53: I just had at Emojino casino, had deposited 20 euros and wanted to pay out 80 because they no longer have NetEnt games, came a mail that I have to convert the Deposit 3X.
Now I could pay out 480 euros.

3x is still okay, but 10x is already violent. Especially as a high-roller and with a max. stake of 1,000 €. If you deposit 5.000€, you have to bet 50.000€ and play 50 times 1k. I am a player who is satisfied with a small win and then stops, which is why I always play raw and do not use bonuses. Anyway, Pino has lost me as a customer, because under such conditions I will certainly not play again.


Update: Payout has been approved and can no longer be cancelled. So thread can be closed. Thank you very much.

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