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German poker pro in the club of 40 million ...
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Pino Casino blocks live chat
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Problem: Verification: I have submitted all documents. ID card, bank statement with proof of address.
My Paysafe documents were not accepted because they were two screenshots. Once the overview personal data for the customer account with customer number and proof transaction
I then vented my anger and pointed out that I have never had problems with these documents in any casino.
The live support told me several times that the document looks fine.
I then made improvements. And uploaded a printout as a PDF.
Now the live has blocked me and they do not respond to mails.
Completely unserious, this casino
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Pino Casino blocks live chat
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They are serious but think the tone makes the music can it be that you were a little too frustrated?
Your money you will get but if it is only somewhere on the verification hangs
If nothing comes up write someone from the GJ team to Caro could solve my problem with the casino in record time
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Pino Casino blocks live chat
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I made an extra payment with Thrustly. 25 euros. So that they then verify my bank account when PSC makes such problems.
What happens: the payment is not yet there...
But it has been on my account for several days.
I uploaded the account statement to the support. It was rejected because it was a PDF. It is original and electronically marked by the bank.
This can not be so difficult
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Pino Casino blocks live chat
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Well actually your money is immediately on the player account but just when you pay with Sofort or Trustly has the merchant in this case the casino only a confirmation that the transfer was approved then it can still take a week depending on the processing until the money actually arrives at the casino from the respective service Provider
And because of all the transfer cancelers go more and more casinos on nummer sicher that they wait with the payout until the money is actually there because otherwise the casino is the end of the ass and stands without Deposit there and the payout also went out already
This can be prevented by e-wallets but mostly because there is no canceling possible and the wallets usually work directly with the casinos together
Print out the account statement and photograph it then send it as a JPG they are of the opinion pdf can be edited went with me then everything very quickly
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Pino Casino blocks live chat
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gamble1
I have left you a message via Communicator
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Pino Casino blocks live chat
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The accept with me also the 2 Sreenshort not from my Paysafe account but explain to them that it is otherwise not possible because you also make other deposits with Paysafe
Since Friday, they hold my win and I can do nothing 😠
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Pino Casino blocks live chat
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I could not get my money. Wanted to pay out several times. Nothing happened for 2 days. The support has rushed around.
I continued to play in the meantime. I assumed that I never see the money anyway.
Then pulled the ripcord today with still 700 euros. Waiting for 2 days for the payouts. Have threatened them with legal texts and report to the Malta Gaming Authority. No 2 minutes later, the money was on the account.
This morning I have then implemented nen Cashback 608 euros, bottom line win 12.50 euros.
Stand at 175 euros, have played on 50 and 20 cents.... And nothing, really nothing more won.
Da schffste times nen Wager and win dirt. And that has happened to me several times
That upset me so much, I complained nastily
Got as a consolation 130 euros that I should convert 40x.
I told the supporter he can stick somewhere else.
In any case, you have to watch out there.
They hold back the payouts on purpose and wait for you to cancel again and continue gambling.
You can not block the payment, u d that is nen problem.
Besides, most of the good slots are not available for DEU anyway
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Pino Casino blocks live chat
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Since I have given them enough, I have gambled away my last cashback.
30 euros would have to be ventured 5x.
Bottom line, it was the same shit, as yesterday.
Wager was made. Again the same problem as yesterday. 50 euros still to reach the wager. What happens again:
Bet 20 cents, again only deadspins. Wager made, 1,20 Euro win.
Leave it
Edit: Provocative statement was removed
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Pino Casino blocks live chat
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Open Paysafecard website in desktop view. Navigate to Transactions in the menu. Find the printer icon, aim it, click on it, save the document
This is then a real account statement. They accept it, too.
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Pino Casino blocks live chat
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Well, with the payouts there was also a problem with me what but quickly solved by Caro but with the win / lose you really can not make the casino a reproach because I think you exaggerate a bit even if I can fully understand the frustration of course
And if they offer you even 130 € is strong considering that you only got it because you complained because you just lost does not every casino and I can judge that very well
Apart from that I have also already had 3k win and gambled away because the turnover has not worked is unfortunately quite normal
Nevertheless, congratulations that everything has cleared up
Edit: Quote was adjusted
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