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PinoCasino: [solved] Account deleted

Topic created on 31st Oct. 2022 | Page: 1 of 2 | Answers: 10 | Views: 2,186
killpart
Rookie

[solved] Account deleted

31st Oct. 2022, at 01:35 pm CET#1
1 Like

Liked this post: Avatar von sonne10 sonne10
Hello,
i have an account with DAMA N.V. at several casinos and also regularly deposited and also won.
After I received an email from Zoome with a Bonus Code, I made a Deposit and also managed to play through the wager.
I then had just over 9000 euros still on my account, uploaded all documents for Verification and brought 7500 via Mifinity to the payout, with the rest continued to play.
Suddenly I was logged out and could no longer log in because the message comes account locked.
I got at the same time from several casinos of DAMA N.V. and from the N1 Group a mail that my account was locked.
In the chat of Pino I am only told that I have violated the license and the account is closed forever.
I have at the same time at Zoome and other casinos of N1 and Dama also inquired and also there I get only insufficient statements about the chat.
It seems to me that if you win too much you are simply blocked.
The over 9000 euros are now gone and will no longer be paid out according to chat.
So be careful if you register with N1 as well as Dama in too many casinos and use their bonus, as long as you lose everything is good but if you win in several casinos the account is simply deleted / locked in N1 and Dama at the same time.

Greetings
Killpart

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Caro
Expert

[solved] Account deleted

31st Oct. 2022, at 02:21 pm CET#2
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I thought your account was suspended for another reason "suspicious gambling"? And the decision came from the casino...not that you have violated the license...

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killpart
Rookie

[solved] Account deleted

31st Oct. 2022, at 02:41 pm CET#3
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Hi Caro, according to the chat was the statement I have violated licenses what makes absolutely no for me! In addition, all accounts of N1 Casino are also connected with Dama, means you are in a casino for whatever reason in all others at the same time blocked whether MGA or Curacao.
The chat from Pino Dux Zoome and other casinos can only tell me that I have violated the license, whatever that means.

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gamble1
Icon

[solved] Account deleted

31st Oct. 2022, at 04:18 pm CET#4
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killpart wrote on 31.10.2022 at 14:41: Hello Caro, according to the chat was the aussage I have violated licenses what makes absolutely no for me! In addition, all accounts of N1 are also connected to Dama, means you will be blocked in one casino for whatever reason in all others at the same time no matter whether MGA or Curacao.
The chat from Pino Dux Zoome and other casinos can only tell me that I have violated the license, whatever that means.

How can you violate the license please ?


Have you submitted contradictory documents? Because if you are banned so quickly all the alarm bells must have gone off with them

N1 and therefore also the Dama Casinos are all 100% serious when it comes to pay out money there must really be a reason for the theater

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Caro
Expert

[solved] Account deleted

31st Oct. 2022, at 04:30 pm CET#5
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As I have already informed you via Communicator, you have violated their terms and conditions (bonus abuse) and thus your account(s) have been closed. You cannot violate any license...

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killpart
Rookie

[solved] Account deleted

31st Oct. 2022, at 08:05 pm CET#6
0 Likes

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Yes but that's bullshit, I have if only used the bonus codes that were also sent to me by mail, but lately I've been very lucky and almost every bonus can implement and when I then received a code from Dama /Zoome) and this again successfully implemented and started the payout was the account of the administration /so it calls the chat) irrevocably blocked.
Means so, if you use the bonus in the casinos and also still regularly wins we simply block times the account, because a violation can not be to use the codes that are sent to you, but then you just interpret it according to the terms and conditions so that you have made a bonus abuse.
Have asked several times in the chat whether one can have to the so-called administration a contact, this is only rejected, because I would like to have a Beweisiss about my so alleged Bonus abuse, I still have all the mails with the codes of the various casinos of the groups, but unfortunately no chance to get to the top people.

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gamble1
Icon

[solved] Account deleted

31st Oct. 2022, at 11:44 pm CET#7
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killpart wrote on 31.10.2022 at 20:05: Yes but that's bullshit, I have if only used the bonus codes that were also sent to me by mail, but lately I've been very lucky and almost every bonus can implement and when I then again a code from Dama /Zoome) have received and this again successfully implemented and the payout have started the account of the administration /so it calls the chat) irrevocably blocked.
Means so, if you use the bonus in the casinos and also still regularly wins we simply block times the account, because a violation can not be to use the codes that are sent to you, but then you just interpret it according to the terms and conditions so that you have made a bonus abuse.
Have asked several times in the chat whether one can have to the so-called administration a contact, this is only rejected, because I would like to have a Beweisiss about my so alleged Bonus abuse, I still have all the mails with the codes of the various casinos of the groups, but unfortunately no chance to get to the top people.

Some casinos prohibit it already in several of the group to use the Welcome bonus therefore it is quite possible that you have caught a code where in small print is only once per household IP etc.. whether that counts then casinoübergreifend is in the AGB's

Normally you are there only excluded from Bonuses so I think in your case it was something awesome if they close all accounts can you really not explain?

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evopower140
Expert

[solved] Account deleted

1st Nov. 2022, at 08:38 am CET#8
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But just at N1 and Dama that are basically separate because I still have so many casinos of the N1 Group a SWO open and have made this only at Kakadu and Dux / Pino and the pay out and the other not so they are probably separate or do I see that wrong?

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upola
Legend

[solved] Account deleted

1st Nov. 2022, at 10:52 am CET#9
0 Likes

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killpart wrote on 31.10.2022 at 20:05: Yes but that's bullshit, I have if only used the bonus codes that were also sent to me by mail, but lately I've been very lucky and almost every bonus can implement and when I then again a code from Dama /Zoome) have received and this again successfully implemented and the payout have started the account of the administration /so it calls the chat) irrevocably blocked.
Means so if you use the bonus in the casinos and also still regularly wins we simply block times the account, because a violation can not be to use the codes that are sent to you, but then you just interpret it according to the terms and conditions so that you have made a bonus abuse.
Have asked several times in the chat whether one can have to the so-called administration a contact, this is only rejected, because I would like to have a Beweisiss about my so alleged Bonus abuse, I still have all the mails with the codes of the various casinos of the groups, but unfortunately no chance to get to the top people.

Are you sure that you have not played over the Max. Bet or bought free spins or used the Risk ladder?

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gamble1
Icon

[solved] Account deleted

1st Nov. 2022, at 02:55 pm CET#10
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upola wrote on 01.11.2022 at 10:52 am

Are you sure you didn't play over the Max. Bet or bought free spins or used the Risk ladder?

They don't close all accounts for that

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