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PinoCasino: [solved] 2x 2,5k on red Two times error message on win. (Page 2)

Topic created on 31st May. 2022 | Page: 2 of 2 | Answers: 17 | Views: 3,075
Falke
Expert
Peter8 wrote on 01.06.2022 at 12:29 pm
With not accepted bet the credit is booked back also with loose I would ma say

Think also that it is the limit
The support has probably had no idea that live games have a limit

The 5k win they never pay out
Why even the Roulette bet was not accepted

If the bet was not accepted from the beginning then I am with you. The TEs but rather presented as the bet was accepted and only when the win it was canceled. But I also think this is rather unlikely

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Anonym
I would have been interested to see what would have happened if he had lost

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denyo123
Experienced
frapi07 wrote on 01.06.2022 at 15:01
Exactly this error I also had and I could also make only max 100€ bets. But is no longer the case (at least with Evolution).

Nevertheless, I no longer play at Pino because they suddenly demanded that I convert the deposits 10x. Say: 500€ deposited, min. 5000€ converted. Was then too much for me

Without bonus you had to convert your Deposit 10x?

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Dux_Pino_Casino
Rookie
Dear user,

We apologize for the inconvenience caused, but would like to kindly inform you that the live betting limit in our casino is 1000€ per bet. Accordingly, the bet was not accepted when the bet was placed! The money was not deducted from your account, therefore no game result will be taken into account.

Again, we ask for your understanding and are already working on a solution to communicate this better.

Yours sincerely,
The PinoCasino Team

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slotliebe89
Elite
Too bad about your supposed win. But if the limit is like this, there is nothing you can do.

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o****I
Dux_Pino_Casino wrote on 02.06.2022 at 12:20 pm: Dear User,

We apologize for the inconvenience caused, but would like to kindly inform you that the live betting limit in our casino is 1000€ per bet. Accordingly, the bet was not accepted when the bet was placed! The money was not deducted from your account, therefore no game result will be taken into account.

Again, we ask for your understanding and are already working on a solution to communicate this better.

Yours sincerely,
The PinoCasino Team


So we are still living in the stone age, or do you want to tell people here that it would not be technically possible to limit the betting up to the
To the maximum?

But then of course you can not cancel any wins, also kind of stupid!

"Too bad about your supposed win. But if the limit is like that, there's nothing you can do."

But casinos are lucky that they always meet understanding gamblers, who give such statements
and leave their wits at the cloakroom!
at the checkroom!

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slotliebe89
Elite
omenII wrote on 02.06.2022 at 13:27

So we are still living in the stone age, or do you want to tell people here that it would not be technically possible to set to the
Limit to the maximum?

But then of course you can't cancel wins, also kind of stupid!

"Too bad about your supposed win. But if the limit is like that, there's nothing you can do."

But casinos are lucky that they always meet understanding gamblers, who give such statements
and leave their wits at the cloakroom!
at the checkroom!

Who is sane informs himself before he 2500€ / spin at Roulette about the table limit.

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Caro
Expert
So I will close the topic now, was now long in contact with the user and he can withdraw his balance again. I hope in the future the casino will communicate / display such rules better. Is of course annoying that you go to a table up to 5k, but you can only bet up to 1k.

This topic was closed

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