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PinoCasino: [solved] 2x 2,5k on red Two times error message on win.

Topic created on 31st May. 2022 | Page: 1 of 2 | Answers: 17 | Views: 3,065
Nednicken

[solved] 2x 2,5k on red Two times error message on win.

31st May. 2022, at 11:44 pm CEST#1
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Dear gamblejoe team,

As a passionate gambler who loves the thrill, I signed up today at PinoCasino

I wanted to make a 2,5 k € bet on roulette. So I bet 2,5k € on red. It was the bet after the red 36.

The red 12 was hit

But during the game I got a message that the limits I had set had been exceeded. That is why the bet allegedly did not count

I only got my bet back and no win. (Screenshot 2) You can see from the time that it was just before the red 12.

The bet was canceled due to the erroneous error message. (From the error message you can see that it was a high bet)

I immediately contacted the support, although a bit angry and desperate. Clearly, if you just bet € 2.5k and actually won, but did not receive a win.

The support staff wanted to look at the whole thing, but I think could not really understand my request

He informed me that he did not see anything. He did not respond to the screenshot

He told me that there are no restrictions on my account and I can continue to try

I told him I wanted the win I was entitled to. But he could not grant me this wish or help me any further

He emphasized that there are no restrictions on my account and the conversation was over


So I tried again after that, since there are no restrictions. But this time with video.

First I placed a test bet of 0.20 € and won!

Then again 2.5 k on red and also this time I would have won 2500 €, if not again this error message that my bet would exceed my personal limit would have appeared and me not only again only my bet would have been returned.

Minus until then 5000€. I now have 5000 € less on my balance because there is an error in Pinocasino

Fortunately I have a video of it. Please refund the amount due to me to my account so I can pay out!

I have videos and screenshots of all this and chat logs.

i hope you can help me

It's a real shame. There you have to be not only lucky at Roulette but also lucky that the games are working...

Kind regards
Nednicken

This post has been translated automatically

Falke
Expert

[solved] 2x 2,5k on red Two times error message on win.

31st May. 2022, at 11:49 pm CEST#2
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It would be interesting to know what would have happened if you had lost the bet.

Did it say bet accepted or something similar? Normally, a bet that is too high is immediately canceled and not even admitted.
So if that's really true and you do not refund the money then that is clearly fraud.

Can you maybe put the video here?

This post has been translated automatically

Bluff
Expert

[solved] 2x 2,5k on red Two times error message on win.

1st Jun. 2022, at 12:11 am CEST#3
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Nobody has liked this post so far
Can you share the video with us here?

This post has been translated automatically

frapi07
Elite

[solved] 2x 2,5k on red Two times error message on win.

1st Jun. 2022, at 03:24 am CEST#4
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Nobody has liked this post so far
Nednicken wrote on 05/31/2022 at 23:44: Dear gamblejoe team,

As an avid gambler who loves thrills, I signed up for PinoCasino today

I wanted to make a 2,5 k € bet on roulette. So I bet 2,5k € on red. It was the bet after the red 36.

The red 12 was hit

But during the game I got a message that the limits I had set had been exceeded. That is why the bet allegedly did not count

I only got my bet back and no win. (Screenshot 2) You can see from the time that it was just before the red 12.

The bet was canceled due to the erroneous error message. (From the error message you can see that it was a high bet)

I immediately contacted the support, although a bit angry and desperate. Clearly, if you just bet € 2.5k and actually won, but did not receive a win.

The support staff wanted to look at the whole thing, but I think could not really understand my request

He informed me that he did not see anything. He did not respond to the screenshot

He told me that there are no restrictions on my account and I can continue to try

I told him I wanted the win I was entitled to. But he could not grant me this wish or help me any further

He emphasized that there are no restrictions on my account and the conversation was over


So I tried again after that, since there are no restrictions. But this time with video.

First I placed a test bet of 0.20 € and won!

Then again 2.5 k on red and also this time I would have won 2500 €, if not again this error message that my bet would exceed my personal limit would have appeared and me not only again only my bet would have been returned.

Minus until then 5000€. I now have 5000 € less on my balance because there is an error in Pinocasino

Fortunately I have a video of it. Please refund the amount due to me to my account so I can pay out!

I have videos and screenshots of all this and chat logs.

i hope you can help me

It's a real shame. There you have to be not only lucky at Roulette but also lucky that the games are working...

Kind regards
Nednicken

We can't see any screenshots from you at the moment, but did you get this error message? "Dear username (your username), please be advised that your Player Limit has been reached. Please contact your Casino Operator to advise about the betting limits for your account. Thank you for understanding"

I got this message at Pino when I tried to play a high BJ hand and the system wouldn't let me. To be on the safe side I checked the table limits: my bets at that time did not exceed the table limits. I reported it to the support and I didn't get an answer until today. The Provider was Pragmatic.

My guess: either you also had this error message or you exceeded the table limit

At roulette the table limit is often max 2k (at least at Evolution) - are you sure you didn't exceed these table limits? The table limits are usually written in brackets on the top left of the screen - e.g. (0.10 - 2.000)

That you have exceeded your "limits" at Pino (you have to set how much € you can wager max. in 24h) I doubt - in such a case you would not have opened the slot page of the provider.

As sorry as I am, you will unfortunately not get a refund for your invalidated bets.

This post has been translated automatically

Olymp
Amateur

[solved] 2x 2,5k on red Two times error message on win.

1st Jun. 2022, at 04:18 am CEST#5
1 Like

Liked this post: Anonym
This will be due to the fact that you have probably also taken the Deposit bonus with your first deposit I would check in the account

This post has been translated automatically

Hidaruma
Top Member

[solved] 2x 2,5k on red Two times error message on win.

1st Jun. 2022, at 10:24 am CEST#6
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At N1 Casinos there are limits in the Live Casino. For German players (vlt also others?). I had the Blackjack also. Anything over 100 EUR was not accepted, even with your error message.

This post has been translated automatically

R3hab
Elite

[solved] 2x 2,5k on red Two times error message on win.

1st Jun. 2022, at 12:29 pm CEST#7
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Nobody has liked this post so far
Falke wrote on 05/31/2022 at 23:49: It would be interesting to know what would have happened if you had lost the bet.

Did it say bet accepted or something similar? Normally, a bet that is too high is immediately canceled and not even admitted.
So if that is really true and you do not refund the money then that is clearly fraud.

Can you maybe put the video here?

For unaccepted bet the credit is booked back even with loose I would say ma

Think also that it is the limit
The support has probably had no idea that live games have a limit

The 5k win they never pay out
Why even the Roulette bet was not accepted

This post has been translated automatically

Falko
Icon

[solved] 2x 2,5k on red Two times error message on win.

1st Jun. 2022, at 12:53 pm CEST#8
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Hidaruma wrote on 01.06.2022 at 10:24: I had with Blackjack too. Anything over 100 EUR was not accepted, even with your error message.

Casinos that adhere to the restrictions where you can play slots only up to a 1 euro bet, there you can bet in the Live Casino up to 100 euros per round ? I did not know that yet.

This post has been translated automatically

Hidaruma
Top Member

[solved] 2x 2,5k on red Two times error message on win.

1st Jun. 2022, at 01:00 pm CEST#9
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Falko wrote on 01.06.2022 at 12:53 pm
Casinos that adhere to the restrictions where you can play slots only up to a 1 euro bet, there you can bet in the Live Casino up to 100 euros per round ? I did not know that at all.

The N1 booths should be avoided as a German anyway. They don't follow the German rules at all. The last time I played there
(N1), the 1-Euro Spins were only active at Play and Go. With other providers, you could reinbuttern beautiful as you wanted and even with taxes on spins.

In the live casino (blackjack) everything over 100 EUR (main bet) was rejected. Double and split went but ^^

This post has been translated automatically

frapi07
Elite

[solved] 2x 2,5k on red Two times error message on win.

1st Jun. 2022, at 03:01 pm CEST#10
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Nobody has liked this post so far
Hidaruma wrote on 01.06.2022 at 13:00
You should avoid the N1 booths as a German anyway. They don't follow the German rules at all. The last time I played there
(N1), the 1-Euro Spins were only active at Play and Go. With other providers, you could reinbuttern beautiful as you wanted and even with taxes on spins.

In the Live Casino (blackjack) everything over 100 EUR (main bet) was rejected. Double and split went but ^^

Exactly this error I also had and I could also only max 100€ bets make. But is no longer the case (at least with Evolution).

Nevertheless, I no longer play at Pino because they suddenly demanded that I convert the deposits 10x. Say: 500€ deposited, min. 5000€ converted. Was then too much for me

This post has been translated automatically

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