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Pelaa: [solved] Pelaa Casino please urgent help!!!

Topic created on 09th Jul. 2020 | Page: 1 of 1 | Answers: 8 | Views: 2,449
BERRY1407
Visitor

[solved] Pelaa Casino please urgent help!!!

9th Jul. 2020, at 05:15 pm CEST#1
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Hello together,

i play from time to time in the following casinos:
Vegas Hero
Kassu Casino
Casoola Casino
Pelaa Casino
My home casino is Vegas Hero.
I got an email from Vegas Hero about the Pelaa Casino.
I signed up there and immediately looked how my Verification status is.
It was clear that I am already verified and it needs no further documents, because I am already verified at Vegas Hero and am a VIP customer.

I have won at Vegas Hero as well as at Kassu Casino and the amount was paid out to me via my credit card without asking.
It was amounts under 1000,-€.

I have then since by that I am VIP and also already verified money by Sofort Überweisung transacted.
It was 30, - € and with the 100% bonus then 60, - €.
Then I played many slots to meet the turnover requirements. I have fulfilled the turnover requirements and have won a win of 1001,22,-€.

Then I wanted to withdraw this win, but my verified credit card was not listed in the withdrawal methods.

I then contacted the support to find out how to withdraw the win of 1001,22,-€.
The support told me to register with the Mifinity E-Wallet withdrawal method and the win will be paid out that way.

I did that and wanted to withdraw the money, but then I received 2 mails.
The first said that I must verify, because the win of 1000-2000, - € would need a new verification.
The second mail said that I can withdraw my money only in the same way as I deposited my money.
Namely via "IMMEDIATE TRANSFER".

I then contacted the support again and this time the lady said I should Deposit money with my credit card to the 1001,22,- and then let it be paid out to me via the credit card.
I then paid 10,-€ with the credit card to the 1001,22,-€, then played with the money until I landed on the 1001,22,-€ again.

Then I got another mail that I have to verify again with my payment details and credit cards, ID and address confirmation.
I did and today on 09.07.2020 I got a mail that my account is now verified.

And the upcoming payouts will be posted immediately to my account.

But I saw this 1001,22,-€ no longer at pending payouts, but it was booked back to my account.

Then I went to payout and saw my credit card with the last 4 digits and requested again the payout via the verified credit card.
An hour later I got again a mail and in this mail it said again that the payout can not take place because I have to choose the same deposit method with which I deposited.
So this 30,-€ about "Sofort Überweisung" and the 10,-€ I paid in again on this 1001,22,-€ was not relevant.
So the lady gave me wrong information.
I also asked the support what this is all about, I'm a VIP customer with the Genesis Global Group and why I have to go through all this now for days, then it was only our terms and conditions.

Now I'm sitting there, have the 1001.22, - € back on my account and do not know what to do!

Can someone please help me, what I have to do now to finally get my win paid?

As I said, at Vegas Hero and at Kassu Casino I also chose the payment method "IMMEDIATE TRANSFER" and the money was always paid out via my credit card without a word.
However, always amounts under 1000, - €.

What should I do now?
I am desperate, because I was so happy about my win and I am still happy, but not CH am at my wit's end.

Please help me because all the wins from Vegas Hero and Kassu Casino are transferred wordlessly despite IMMEDIATE TRANSFER and at Pelaa Casino I am constantly rejected.

Should I contact support again and say I want to talk to your supervisor or the person in charge of the casino?

What should I do?

Thank you already for your answers.

This post has been translated automatically

ruhrpott
Expert

[solved] Pelaa Casino please urgent help!!!

9th Jul. 2020, at 05:47 pm CEST#2
1 Like

Liked this post: Avatar von BERRY1407 BERRY1407
Hi,
have it paid out via Trustly to your bank account. It is also quite normal that you have to withdraw via the same method you used to make the Deposit that resulted in a win. In your case this was the deposit via "Sofort".

This post has been translated automatically

Kleinkariert
Expert

[solved] Pelaa Casino please urgent help!!!

10th Jul. 2020, at 01:37 am CEST#3
1 Like

Liked this post: Avatar von BERRY1407 BERRY1407
You can also ask Caro for help. Genesis Casino are listed here, surely a solution will be possible.

This post has been translated automatically

BERRY1407
Visitor

[solved] Pelaa Casino please urgent help!!!

11th Jul. 2020, at 01:58 am CEST#4
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Nobody has liked this post so far
ruhrpott wrote on 09.07.2020 at 17:47: Hi,
have it paid out via Trustly to your bank account. It is also completely normal that you have to withdraw via the same method you used to make the Deposit that resulted in a win. In your case this was the deposit via "Sofort".

That's what I wanted to do, because also the support told me this.
Only there is a small problem, my bank is not listed at Trustly.

I asked the VIP agent in advance, what if it does not work with Trustly, She then told me that we will find a solution.

This post has been translated automatically

BERRY1407
Visitor

[solved] Pelaa Casino please urgent help!!!

11th Jul. 2020, at 02:03 am CEST#5
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Nobody has liked this post so far
Kleinkariert wrote on 10.07.2020 at 01:37: You can also ask Caro for help. Genesis Casino are listed here, surely a solution will be possible.

Hello Kleinkariert,

Caro wrote me and she wanted my email address with which I am registered on Pelaa Casino.
But I said that I may not, because it would violate the AGB'S of Pelaa Casino.

By the way...
Who is Caro?
Is she a moderator here on Gamblejoe?

This post has been translated automatically

BERRY1407
Visitor

[solved] Pelaa Casino please urgent help!!!

11th Jul. 2020, at 02:17 am CEST#6
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Nobody has liked this post so far
ruhrpott wrote on 09.07.2020 at 17:47: Hi,
have it paid out via Trustly to your bank account. It is also completely normal that you have to withdraw via the same method you used to make the Deposit that resulted in a win. In your case this was the deposit via "Sofort".

I have now been told at Pelaa Casino that because my account is not listed with Trustly, they would make an exception and pay out the money to me via my verified credit card.
However, they said that this is only an absolute exception because my account is not listed on Trustly.

I then thanked her very politely and emailed the DOCS on Pelaa from me.
I also thanked them that it is now possible to withdraw my win via my verified credit card and verified account and also wrote again what the VIP agent told me.

The money is now still in the pending payouts and has not been credited back to my Pelaa account.

The processing time of 48. hours are reached today and I hope now that I get a mail in which it says, we have transferred your win.

Then I would have on Tuesday 14.07 a great birthday.
I hope and pray times to the one up there that I get a positive message.

This post has been translated automatically

BERRY1407
Visitor

[solved] Pelaa Casino please urgent help!!!

11th Jul. 2020, at 07:13 pm CEST#7
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Nobody has liked this post so far
ruhrpott wrote on 09.07.2020 at 17:47: Hi,
have it paid out via Trustly to your bank account. It is also completely normal that you have to withdraw via the same method you used to make the Deposit that resulted in a win. In your case this was the deposit via "Sofort".

Hello Ruhrpott,
thank you very much that you have offered your help.
The money of 1001,24,-€ was transferred today from www.pelaa.com to me, with the verified credit card.
THANK YOU!!!



This post has been translated automatically

BERRY1407
Visitor

[solved] Pelaa Casino please urgent help!!!

11th Jul. 2020, at 07:25 pm CEST#8
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Nobody has liked this post so far
Kleinkariert wrote on 10.07.2020 at 01:37: You can also ask Caro for help. Genesis Casino are listed here, surely a solution will be possible.

Hello smallcaro,
thank you for your help, or that you wanted to help me, thank you very much for that.

The win of 10001,24,-€ was transferred today from www.pelaa.com and I see it already on my account in processing.

Caro has written to me, I have also written to her that the win has been paid
With a lot of patience with and friendliness everything worked out in the end.

Here is a Tip concerning the support:
If you make a win, no matter now in which casino that is, then please remain friendly, objective and ask times the person you have in front of you, even times the question "How are you today".

With frustration and insults, the win is not paid out faster.
Therefore, be friendly, because as it resounds in the forest, so it resounds back again.

Only times so on the edge, where I know of course that ves pretty black sheep among the Online Casinos, where you actually get nothing paid out.
A reason why, the casino always finds around you the win not to have to pay out.

In this sense, take care of yourself and who wins, should not immediately gamble away all the money again, because you will lose, believe me.

Greetings Berry

This post has been translated automatically

Julian
Elite

[solved] Pelaa Casino please urgent help!!!

12th Jul. 2020, at 01:49 pm CEST#9
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Nobody has liked this post so far
The thread creator has received his money, so at the request of the user, this topic is closed.

This topic has been closed

This post has been translated automatically

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