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Pelaa: [solved] No payout

Topic created on 14th Nov. 2019 | Page: 1 of 1 | Answers: 2 | Views: 2,135
tomm224

[solved] No payout

14th Nov. 2019, at 05:12 pm CET#1
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On 30.10.19 I had fulfilled all bonusbedingen and have then requested a withdrawal. Then my account was blocked because I allegedly requested a self-exclusion. After 4 days, this was clarified after several mails and account reactivated. After several inquiries regarding the payout was confirmed to me that the payout was released on 6.10.19 and I should wait 2-5 days. On 12.10.19 I should, after I asked again, send my account statement to prove that the money was still not there and now it says the transaction was carried out by the casino but Trustly is processing this and I should be patient. I have never experienced this before. Or?!

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Caro
Expert

[solved] No payout

19th Nov. 2019, at 02:45 pm CET#2
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Hello tomm224 & welcome to GambleJoe,

left you a message in the communicator.

This post has been translated automatically

Caro
Expert

[solved] No payout

20th Nov. 2019, at 11:19 am CET#3
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tomm224 has just confirmed to me via Communicator that he has successfully received the payout.

This topic has been closed

This post has been translated automatically

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