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Pelaa: Payment cancelled Reason: violation of terms and conditions

Topic created on 01st Dec. 2019 | Page: 1 of 1 | Answers: 9 | Views: 3,071
orben

Payment cancelled Reason: violation of terms and conditions

1st Dec. 2019, at 10:05 pm CET#1
0 Likes

Nobody has liked this post so far
Course:
30.11.19 01:22PM Registration and Deposit 100 euros
30.11.19 3:39am Big win 31.674,- at this point the turnover conditions were
and the money was already in the real money account.
(Video recording available) .
30.11.19 ca. 04:00Uhr Studied terms and conditions regarding payout
( 22.000,- Max. in the month/5500,- in the week)
30:11.19 04:19Uhr payout of 1000, - requested (email) to see how it works.

Excerpt Email:

Dear S.,

We have received your payout request in the amount of -999.11 EUR on Sat Nov 30 03:17:21 UTC 2019.

Your withdrawal will be reviewed and processed within the next 48 hours, as you can also read in our terms and conditions within the withdrawal section.

After your withdrawal has been processed, a confirmation email will be sent to you. Please note that we will contact you via email if we need any additional documents from you. Until then, you do not need to upload any documents or send them to us.

If you have any further questions regarding this transaction, please contact our customer service.

Sincerely,


30.11.19 04:20Payout 2000,- requested (Email)
30.11.19 04:28PM Payment 2000,- requested (Email)
30.11.19 11:07h Email regarding documents received
30.11.19 15:38Uhr Documents uploaded on the homepage
(Email for reception received)
30.11.19 16:06Pm payment of the last 500,- requested (Email)
01.12.19 ca 13:45Uhr phone call from Malta : could only understand that it is the Pelaa Support
Is, shortly after that the connection was gone.
01:12.19 14:08h (Email from the support)
Excerpt Email
Dear S.,


We hope this email finds you well.

We tried to call you several time without success to inform you about your winnings:

we regret to inform you that your winnings have been removed due to a breach of the bonus's Terms and Conditions during your game play.

You placed 226 bets of 6 Euro up to 20 which is not allowed when playing with a Bonus money

We invite you to read our bonus's terms and conditions
https://Pelaa.com/en/termsandconditions/generalbonus

Feel free to contact us at any time for any question that you might have. Our Casino Hosts will be more than glad to assist.

Best Regards,

01.12.19 15:39Posted a reply to this email and clarified that
that in the terms and conditions nothing darübersteht or have seen and I am
am sure that the stakes were previously at most 5 euros anyway.


01.12.19 16:10Uhr Email Support : Almost exactly the same text only in German

01:12.19 ca 16:10Uhr Logged on the homepage to see what is with the money.
The real money balance had only an amount of 100, -
To show
In the transaction history, all transactions regarding
Withdrawal canceled and the game history completely deleted

For me it is not even comprehensible whether these allegations
At all true, here it looks to me rather so as the not
Want to pay out.
The support was written to, but without feedback
Edit: personalline data removed.

This post has been translated automatically

Anonym

Payment cancelled Reason: violation of terms and conditions

1st Dec. 2019, at 10:30 pm CET#2
0 Likes

Nobody has liked this post so far
Hello and welcome.

Your text becomes unbelievable from the point when you write that in the terms and conditions no such passage regarding the 5 euros is to be found.

I have attached a picture so that you can see that

A****m

You can save the rest. Wipe your nose and see it as a lesson. You probably either used the Risk function of a slot or bought bonuses. Both violate this rule.

This post has been translated automatically

d****p

Payment cancelled Reason: violation of terms and conditions

1st Dec. 2019, at 10:35 pm CET#3
0 Likes

Nobody has liked this post so far
I think it's sneaky of the casinos to allow too high bets on bonus play at all. One could make the player by a Poppup on it attentive that he violates the rule at the moment. It has already happened to me that I clicked on a GAMEOMAT slot once too much on the minus of the bet and then turned to 10 € instead of 5 cents!

This post has been translated automatically

Anonym

Payment cancelled Reason: violation of terms and conditions

1st Dec. 2019, at 11:20 pm CET#4
0 Likes

Nobody has liked this post so far
Normally, no one says anything if you click once. Briefly write to support and describe the situation. You probably won't have won a 1000 by clicking on it, will you?

This post has been translated automatically

MarcT22186
Expert

Payment cancelled Reason: violation of terms and conditions

2nd Dec. 2019, at 07:06 am CET#5
0 Likes

Nobody has liked this post so far
dfghkop wrote on 01/12/2019 at 22:35: I finds sneaky from the casinos too high bets on bonus play at all to allow. One could make the player by a Poppup on it attentive that he violates the rule at the moment. It has already happened to me that I clicked on a GAMEOMAT slot once too much on the minus of the bet and then turned to 10 € instead of 5 cents!

Why is it sneaky? You don't have to play there if you don't like it!?
Every card, Roulette or dice player who has played live a few times knows: Read rule #1 house rules. There are always casinos that have rules that don't suit you, that's a fact. These rules are posted or on display. If I had gone to the Aria in Iveys Room in the past (ultra highstakes) and not read the house rules, I would have had a rude awakening. Because in many of these rooms breaks are given after a certain time or you have the option Sit-Out no Blinds for xx minutes. In Iveys Room it goes after arrangement or decision of the dealer. Just like the Dealer can kick you out. If you have to go to the toilet and ask the dealer for a break, he will only tell you no breaks. If you get up and leave, i.e. sit out, it can happen that a few 100k are gone. Is that sneaky of the dealer? No, you sign that you have read and understood them!
There is no crying, rules are rules and these are visible to everyone. If you do not, that's my own problem!

Much more than sneaky, it is endless stupidity to mark everything as read and understood without doing the same. You see this far too often now. MS licenses for example: I would bet that more than half of the people here think that if they buy a Windows 10 license, they own it and can do whatever they want with it. What is not right, you advertise with this license only the right to use Windows 10. However, he must adhere to the EuLA of MS.
The good thing is: Can anyway first of all no one understand, but that does not mean that it is right. If someone had read through this, he would find there is at least one point against which he violates

This post has been translated automatically

Kleinkariert
Expert

Payment cancelled Reason: violation of terms and conditions

2nd Dec. 2019, at 07:50 pm CET#6
0 Likes

Nobody has liked this post so far
Totoro wrote on 01.12.2019 at 23:20: If you click once, usually no one says anything. Briefly write to support and describe the situation. You probably have not won a 1000er when clicking, right?

You are wrong, very many then start large checks and then it is decided on a case-by-case basis. Large payouts are approved at most VIP players you do not want to lose, players who were lucky with little Deposit are fobbed off with the Max. Bet rule.

The absolute minority knows the word goodwill and most of it is reserved for a special group of players. Can not remember that a casino has shown mercy when I made a mistake, can count them on one hand. Once bought 10 Rubelllose for 1 € each and thus Max. Bet Rule violated directly to support and the money was immediately gone. Once accidentally hit the space bar on a Microgaming slot ... immediately after pointing out the bonus was gone.

To look the other way is not the normal case, but the absolute exception.

This post has been translated automatically

v****2

Payment cancelled Reason: violation of terms and conditions

3rd Dec. 2019, at 12:22 am CET#7
0 Likes

Nobody has liked this post so far
wow that's some really expensive tuition money

This post has been translated automatically

BERRY1407
Visitor

Payment cancelled Reason: violation of terms and conditions

11th Jul. 2020, at 11:53 pm CEST#8
0 Likes

Nobody has liked this post so far
orben wrote on 01/12/2019 22:05: Course:
30.11.19 01:22am Registration and Deposit 100 euros
30.11.19 3:39Uhr Big win 31.674,- at this point the turnover conditions were
already fulfilled and the money already in the real money account zusehen.
(Video recording available) .
30.11.19 ca. 04:00Uhr Studied AGBs regarding payout
( 22.000,- Max. in the month/5500,- in the week)
30:11.19 04:19Uhr payout of 1000, - requested (email) to see how it works.

Excerpt Email:

Dear S.,

We have received your payout request in the amount of -999.11 EUR on Sat Nov 30 03:17:21 UTC 2019.

Your withdrawal will be reviewed and processed within the next 48 hours, as you can also read in our terms and conditions within the withdrawal section.

After your withdrawal has been processed, a confirmation email will be sent to you. Please note that we will contact you via email if we need any additional documents from you. Until then, you do not need to upload any documents or send them to us.

If you have any further questions regarding this transaction, please contact our customer service.

Sincerely,


30.11.19 04:20Payout 2000,- requested (Email)
30.11.19 04:28PM Payment 2000,- requested (Email)
30.11.19 11:07h Email regarding documents received
30.11.19 15:38Uhr Documents uploaded on the homepage
(Email for reception received)
30.11.19 16:06Pm payment of the last 500,- requested (Email)
01.12.19 ca 13:45Uhr phone call from Malta : could only understand that it is the Pelaa Support
Is, shortly after that the connection was gone.
01:12.19 14:08h (Email from the support)
Excerpt Email
Dear S.,


We hope this email finds you well.

We tried to call you several time without success to inform you about your winnings:

we regret to inform you that your winnings have been removed due to a breach of the bonus's Terms and Conditions during your game play.

You placed 226 bets of 6 Euro up to 20 which is not allowed when playing with a Bonus money

We invite you to read our bonus's terms and conditions
https://Pelaa.com/en/termsandconditions/generalbonus

Feel free to contact us at any time for any question that you might have. Our Casino Hosts will be more than glad to assist.

Best Regards,

01.12.19 15:39Posted a reply to this email and clarified that
that in the terms and conditions nothing darübersteht or have seen and I am
am sure that the stakes were previously at most 5 euros anyway.


01.12.19 16:10Uhr Email Support : Almost exactly the same text only in German

01:12.19 ca 16:10Uhr Logged on the homepage to see what is with the money.
The real money balance had only an amount of 100, -
To show
In the transaction history, all transactions regarding
Withdrawal canceled and the game history completely deleted

For me it is not even comprehensible whether these allegations
At all true, here it looks to me rather so as the not
Want to pay out.
The support was written to, but without feedback
Edit: personalline data removed.

I am a VIP in the Genesis Global group,

i also had problems the days but it was solved and I got my win of 1001,24,-€ paid out.
Also I as a VIP had to sweat quite a bit to get my win.

I had deposited money from my account with "IMMEDIATE TRANSFER" and wanted to withdraw it via my credit card.
Due to the terms and conditions at Pelaa Casino, a withdrawal is only possible if you choose the same payment method as the deposit, i.e. bank via Trustly.

But unfortunately Trustly does not support my bank and so I was paid out as a VIP exceptionally the money via my credit card.

You are not a VIP at Pelaa and even if you were, you would never have received your win.
I know the terms and conditions of Pelaa Casino and the rule with the maximum 5, - € with bonus money is true.
Not even I as a VIP would have gotten the win, because Pelaa Casino is strongly oriented to the AGB'S.

So the next time you want to play in any casino, first read the terms and conditions and best internalize.

I hope this was a lesson for you...

This post has been translated automatically

x****Y

Payment cancelled Reason: violation of terms and conditions

12th Jul. 2020, at 12:05 am CEST#9
2 Likes

Liked this post: Avatar von BERRY1407 BERRY1407, Avatar von Sarkasto Sarkasto
Great that you dug up an 8 month old thread to tell him that. The TE with this one post will certainly still read that

This post has been translated automatically

BERRY1407
Visitor

Payment cancelled Reason: violation of terms and conditions

12th Jul. 2020, at 02:15 am CEST#10
0 Likes

Nobody has liked this post so far
Seniorfips wrote on 12/07/2020 at 00:05: Great that you dug up an 8 month old thread to tell him that. I'm sure the TE with that one post will still read this.

Just had to...!
Couldn't help myself when I read this.

Many greetings

This post has been translated automatically

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