# Other Casinos #: ZetCasino - Account closure / win cancelled
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ZetCasino - Account closure / win cancelled
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i have a problem with ZetCasino
Won here last week 5.000,00€ and since then requested four payout a 800€ (max payout limit per day).
Today I get the great message that my account has been recognized as a duplicate and my account is closed. My remaining balance was yesterday 3000.00 € and there are now 2400.00 € in payouts still open, whether they still come I currently do not know.
My girlfriend has your own account at ZetCasino and plays there regularly. Meanwhile, I am now also known that the problem exists with the same IP address (have used both accounts on a laptop).
With small amounts such as 500 € withdrawal was never a problem but now all of a sudden with a larger apparently already!
Does anyone have the experience or Tip how I still come to my money!
Thank you!
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ZetCasino - Account closure / win cancelled
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An excerpt from their terms and conditions:
https://ibb.co/y6z6dSz
It is a Curacao licensed casino, so you probably won't face any garnishment/refund
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ZetCasino - Account closure / win cancelled
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I think you have misunderstood something.
TE with a double account with the same address, you will no longer see your money.
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ZetCasino - Account closure / win cancelled
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What is it that I misunderstood?
It is true that he asked for tips, but you cannot give them to him...
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ZetCasino - Account closure / win cancelled
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You write about seizure and repayment, that is not the problem of the TE, or am I now aufn schlauch.
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ZetCasino - Account closure / win cancelled
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You are of course right
With the TE it sounded as if he would not know the given excerpts from the AGBs. ( https://ibb.co/y6z6dSz)
There it is mentioned among other things that with a double account all payouts must be paid back. Therefore, the comment that he is not threatened with repayment due to the Curacao license.
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ZetCasino - Account closure / win cancelled
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