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# Other Casinos #: ZET Casino ignores self-blocking 9000,- Euro lost

Topic created on 11th Dec. 2018 | Page: 1 of 1 | Answers: 9 | Views: 8,200
Basel09
Visitor

ZET Casino ignores self-blocking 9000,- Euro lost

11th Dec. 2018, at 05:09 pm CET#1
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At 9000,- Euro I asked the casino to close the account and pay out the amount
According to the terms and conditions of Zet Casino in German, the player is allowed to contact customer service and the account can be closed at any time
Positive amounts will be paid out.
The customer service has refused to close my account three times
They said that technically this is not possible
This is clearly a violation of their own terms and conditions
It is not pointed out that the positive amount must first be paid out.
Especially since it can not be closed at any time, since payouts are carried out only 48h after request and before transaction only 1000, - Euro are possible

Here the casino clearly hopes for the loss of the player and negligently disapproves of Player protection
I ask for support I do not know what to do.

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Knochen
Elite

ZET Casino ignores self-blocking 9000,- Euro lost

11th Dec. 2018, at 05:12 pm CET#2
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I don't know the casino but what you should do is obvious. Pay out your money. Even if it is bit by bit and will take a while. Simply do not gamble any more. If you absolutely want to gamble then pay an amount in another casino (I recommend a more reputable with a better license)

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Anonym

ZET Casino ignores self-blocking 9000,- Euro lost

12th Dec. 2018, at 12:47 am CET#3
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Since I saw that you already wrote on Askgambler, did you also open a complaint there?

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Anonym

ZET Casino ignores self-blocking 9000,- Euro lost

12th Dec. 2018, at 01:54 am CET#4
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Basel09 wrote on 11/12/2018 at 17:09: At 9000,- Euro I asked the casino to close the account and pay out the amount
According to T&Cs of Zet Casino in German, the player is allowed to contact customer service and the account can be closed at any time
Positive amounts will be paid out.
The customer service has refused to close my account three times
They said that technically this is not possible
This is clearly a violation of their own terms and conditions
It is not pointed out that the positive amount must first be paid out.
Especially since it can not be closed at any time, since payouts are carried out only 48h after request and before transaction only 1000, - Euro are possible

Here the casino clearly hopes for the loss of the player and negligently disapproves of Player protection
I ask for support I do not know what to do.

Is a Curaçao casino which means so much that player protection does not exist there and you can not invoke it.

You can do nothing but not play there anymore.

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tontoo2
Experienced

ZET Casino ignores self-blocking 9000,- Euro lost

12th Dec. 2018, at 08:58 am CET#5
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I don't understand the approach. Had 9k balance in a wiggle casino and still met them with creative suggestions and assurances that you are no longer depositing anything, but are a wiggle candidate in terms of payouts. I would rather smash my router if I could not wait for the payout.

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Rechtsanwalt Dr.Hübner

ZET Casino ignores self-blocking 9000,- Euro lost

23rd Dec. 2018, at 08:41 am CET#6
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Basel09: Why don't you want to pay out the credit in steps of 1000? You would then have your money in 18 days.


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m****9

ZET Casino ignores self-blocking 9000,- Euro lost

23rd Dec. 2018, at 09:00 am CET#7
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had last week thursday 400€ paid out in Fairplay Casino with a 10€ Deposit! the stimulus is always there to continue to play, but I've got used to go to gas again to get a new paysafe card and deposit somewhere else! make the withdrawal undo was with me until now usually a complete loss! ^^

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Basel09
Visitor

ZET Casino ignores self-blocking 9000,- Euro lost

28th Dec. 2018, at 08:14 am CET#8
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Thank you for your feedback. I have been able to come to an agreement with ZET Casino

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SevenEleven
Experienced

ZET Casino ignores self-blocking 9000,- Euro lost

28th Dec. 2018, at 09:42 am CET#9
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Basel09 wrote on 28/12/2018 at 08:14: Thank you for your feedback. I have been able to come to an agreement with ZET Casino

I am interested in what this agreement looked like. In what amount did they accommodate you?

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Nick1895
Expert

ZET Casino ignores self-blocking 9000,- Euro lost

5th Jan. 2019, at 06:41 pm CET#10
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Had me yesterday also registered there and made from 20 euros bonus just under 400 euros (for me quite a lot). Verification and payout confirmation took just under 2-3 hours. Hope the money also comes to... with Curacao Lizenzsen one is of course always careful ... however I had there so far never problems and already had pages where support, layout and ratings were much worse. The casino is also only for 2-3 months. The casino is already listed quite positively at many portals (including as mentioned above at AskGamblers). Has anyone already made experiences?

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