At 9000,- Euro I asked the casino to close the account and pay out the amount
According to the terms and conditions of Zet Casino in German, the player is allowed to contact customer service and the account can be closed at any time
Positive amounts will be paid out.
The customer service has refused to close my account three times
They said that technically this is not possible
This is clearly a violation of their own terms and conditions
It is not pointed out that the positive amount must first be paid out.
Especially since it can not be closed at any time, since payouts are carried out only 48h after request and before transaction only 1000, - Euro are possible
Here the casino clearly hopes for the loss of the player and negligently disapproves of Player protection
I ask for support I do not know what to do.
I don't know the casino but what you should do is obvious. Pay out your money. Even if it is bit by bit and will take a while. Simply do not gamble any more. If you absolutely want to gamble then pay an amount in another casino (I recommend a more reputable with a better license)
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Anonym
Former Member
ZET Casino ignores self-blocking 9000,- Euro lost
12th Dec. 2018, at 12:47 am CET#3
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Since I saw that you already wrote on Askgambler, did you also open a complaint there?
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Anonym
Former Member
ZET Casino ignores self-blocking 9000,- Euro lost
12th Dec. 2018, at 01:54 am CET#4
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Basel09 wrote on 11/12/2018 at 17:09: At 9000,- Euro I asked the casino to close the account and pay out the amount
According to T&Cs of Zet Casino in German, the player is allowed to contact customer service and the account can be closed at any time
Positive amounts will be paid out.
The customer service has refused to close my account three times
They said that technically this is not possible
This is clearly a violation of their own terms and conditions
It is not pointed out that the positive amount must first be paid out.
Especially since it can not be closed at any time, since payouts are carried out only 48h after request and before transaction only 1000, - Euro are possible
Here the casino clearly hopes for the loss of the player and negligently disapproves of Player protection
I ask for support I do not know what to do.
Is a Curaçao casino which means so much that player protection does not exist there and you can not invoke it.
I don't understand the approach. Had 9k balance in a wiggle casino and still met them with creative suggestions and assurances that you are no longer depositing anything, but are a wiggle candidate in terms of payouts. I would rather smash my router if I could not wait for the payout.
Basel09: Why don't you want to pay out the credit in steps of 1000? You would then have your money in 18 days.
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m****9
Forum posts:1.484Member has been banned
ZET Casino ignores self-blocking 9000,- Euro lost
23rd Dec. 2018, at 09:00 am CET#7
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had last week thursday 400€ paid out in Fairplay Casino with a 10€ Deposit! the stimulus is always there to continue to play, but I've got used to go to gas again to get a new paysafe card and deposit somewhere else! make the withdrawal undo was with me until now usually a complete loss! ^^
Had me yesterday also registered there and made from 20 euros bonus just under 400 euros (for me quite a lot). Verification and payout confirmation took just under 2-3 hours. Hope the money also comes to... with Curacao Lizenzsen one is of course always careful ... however I had there so far never problems and already had pages where support, layout and ratings were much worse. The casino is also only for 2-3 months. The casino is already listed quite positively at many portals (including as mentioned above at AskGamblers). Has anyone already made experiences?
ZET Casino ignores self-blocking 9000,- Euro lost
Nobody has liked this post so far
According to the terms and conditions of Zet Casino in German, the player is allowed to contact customer service and the account can be closed at any time
Positive amounts will be paid out.
The customer service has refused to close my account three times
They said that technically this is not possible
This is clearly a violation of their own terms and conditions
It is not pointed out that the positive amount must first be paid out.
Especially since it can not be closed at any time, since payouts are carried out only 48h after request and before transaction only 1000, - Euro are possible
Here the casino clearly hopes for the loss of the player and negligently disapproves of Player protection
I ask for support I do not know what to do.
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ZET Casino ignores self-blocking 9000,- Euro lost
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ZET Casino ignores self-blocking 9000,- Euro lost
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ZET Casino ignores self-blocking 9000,- Euro lost
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Is a Curaçao casino which means so much that player protection does not exist there and you can not invoke it.
You can do nothing but not play there anymore.
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ZET Casino ignores self-blocking 9000,- Euro lost
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ZET Casino ignores self-blocking 9000,- Euro lost
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ZET Casino ignores self-blocking 9000,- Euro lost
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ZET Casino ignores self-blocking 9000,- Euro lost
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ZET Casino ignores self-blocking 9000,- Euro lost
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I am interested in what this agreement looked like. In what amount did they accommodate you?
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ZET Casino ignores self-blocking 9000,- Euro lost
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