Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: yoju casino retains 11k

Topic created on 27th Jul. 2022 | Page: 1 of 2 | Answers: 16 | Views: 3,114
bonushunter97
Amateur

yoju casino retains 11k

27th Jul. 2022, at 05:34 pm CEST#1
0 Likes

Nobody has liked this post so far
I would like to warn you here expressly about yoju.casino! (Dama NV)

A friend showed me the casino and we both gambled there with bonus. When my internet was down for a moment, my smartphone automatically logged into my buddy's wifi for a few seconds and that's why I was denied a payout of almost 11,000€. After that I wanted the net profit to be donated to a charitable organization

Now they suddenly want my buddy to verify himself and then they supposedly look at it again.

Is probably just to grab the data or what do you think?

This post has been translated automatically

Max_Bet
Expert

yoju casino retains 11k

27th Jul. 2022, at 05:51 pm CEST#2
0 Likes

Nobody has liked this post so far
I don't quite understand 🤷♀️
You played with the phone over eg LTE and when network loss is the phone switched to your buddy's wifi and you continued to play ... and?
Since when is it relevant, except VPN, how you are connected?
Even in the WLAN at home, the router changes addresses every now and then...

This post has been translated automatically

hustlehoff
Expert

yoju casino retains 11k

27th Jul. 2022, at 06:24 pm CEST#3
1 Like

Liked this post: Anonym

Max_Bet wrote on 27.07.2022 at 17:51: Do not quite understand 🤷♀️
You played with the phone over eg LTE and when network loss is the phone switched to your buddy's wifi and you continued to play ... and?
Since when is it relevant, except VPN, how you are connected?
Even in the WLAN at home the router changes the addresses every now and then...

Quite simply, because they have both played there, he has described quite clearly and as soon as his phone has switched the connection to the Wlan of his friend, he has a double account for the casino because he and his friend with 2 different accounts have the same IP, read a bit and think about it, you should already, no offense.


Here only remains to be seen how the casino reacts to the explanation and how accommodating they are to the matter but otherwise it was clearly violated the TOS.

This post has been translated automatically

bonushunter97
Amateur

yoju casino retains 11k

27th Jul. 2022, at 06:52 pm CEST#4
0 Likes

Nobody has liked this post so far
Yes, okay, but you can also overdo it with the terms. You have to verify yourself anyway with x things

This post has been translated automatically

Thenoobytuby
Rookie

yoju casino retains 11k

27th Jul. 2022, at 07:09 pm CEST#5
0 Likes

Nobody has liked this post so far
Don't quite understand what the problem is. Have you even tried to explain the situation to support? Besides, which smartphone connects to the wifi when LTE is lost? The other way around it would be understandable
What exactly does the casino have to do with it? Every OC would have blocked your credit because of double account accusations

I'm confused...

This post has been translated automatically

bonushunter97
Amateur

yoju casino retains 11k

27th Jul. 2022, at 07:32 pm CEST#6
0 Likes

Nobody has liked this post so far
was the imac.

yes if you all approve then play there! have never had problems before because of double account

This post has been translated automatically

hustlehoff
Expert

yoju casino retains 11k

27th Jul. 2022, at 07:35 pm CEST#7
0 Likes

Nobody has liked this post so far
Thenoobytuby wrote on 07/27/2022 at 19:09: Don't quite understand what the problem is. Did you even try to explain the situation to the support? Also, what smartphone connects to wifi when LTE is lost??? The other way around it would be understandable
What exactly does the casino have to do with it? Every OC would have blocked your credit because of double account accusations

I'm confused...

Well that you spend a nice evening together as buddies and play together in the same place in the same OC I find now not so abnormal. It's just what they exploit that you make a mistake that is easily explainable but since you violate TOS they will use it to not pay out (you are not important as a single customer and they are in the right) If they are cool with it of course would be enough for them that you are two different people who can both verify with their own documents and thus it is obvious that this is 2 different individuals. But whether they do it is only dependent on the goodwill, otherwise they are in the right

Believe me I don't approve of this at all and as SysOP of the casino I would believe you and pay out.


This post has been translated automatically

Max_Bet
Expert

yoju casino retains 11k

27th Jul. 2022, at 08:05 pm CEST#8
0 Likes

Nobody has liked this post so far

hustlehoff wrote on 07/27/2022 at 18:24

Quite simply, because they have both played there he has described quite clearly and as soon as his phone has switched the connection to the Wlan of his friend he has a double account for the casino because he and his friend with 2 different accounts have the same IP, a bit of reading and thinking about it you should already, no offense.


Here only remains to be seen how the casino reacts to the explanation and how accommodating they are to the matter but otherwise it was clearly violated the TOS.

Have right ... read over sorry ... 🤦♂️

This post has been translated automatically

t****o

yoju casino retains 11k

27th Jul. 2022, at 08:52 pm CEST#9
0 Likes

Nobody has liked this post so far
Just verify both there and done, had that at Spinia.com and also at Platincasino. Just tell them the situation and do not cry right away.

This post has been translated automatically

hustlehoff
Expert

yoju casino retains 11k

27th Jul. 2022, at 09:25 pm CEST#10
0 Likes

Nobody has liked this post so far

thisisultimo wrote on 07/27/2022 at 20:52: Just verify both there and done, had that with Spinia.com and also with Platincasino. Just tell them the situation and don't cry right away.

Yes at times where eg Gammix Razor Shark in prohibited games lists without blocking the game what about 95% of people play the terms and conditions do not read very carefully and then refuse your payout, you can tell everyone what you want, it's pure intention to trapp the people as said a single customer does not count^^

This post has been translated automatically

Hot Topics18th Dec. 2024 at 10:14 pm CET

World
0
World
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of livecounter_GJTesterlivecounter_GJTester
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately