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# Other Casinos #: [Wunderino] Wunderino does not credit deposit

Topic created on 11th Mar. 2021 | Page: 1 of 1 | Answers: 5 | Views: 2,047
BigCashMan

[Wunderino] Wunderino does not credit deposit

11th Mar. 2021, at 11:29 am CET#1
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Hello dear people,
on 09.03 around 20:40Uhr I had wanted to Deposit 50€ on Wunderino.
The whole thing happened with Sofortüberweisung. After the amount was demonstrably debited, but no credit has been credited, they could help me in the Live Chat only insofar as that was said, the status of the transfer is on hold.

That was 1 1/2 days ago, now support is not getting back to me via live chat or email. A screenshot of the transfer has also been submitted.
Especially the unkulante behavior after I had made SOME deposits in 3 digits is frustrating.
In the chat I am asked all at once. whether to look for a bonus- I answer in the affirmative.... Answer: No bonus available...
Especially since I now also do not get the 20 deposit free spins that I would have been allowed to get on 09.03. "You would have had to deposit"

Wunderino has shot the bird for me with this.
The EADR Ltd. is already informed about the case.
I definitely do not want to play there with these 50€ anymore.

It is only about 50€, but still annoying.

This post has been translated automatically

BigCashMan

[Wunderino] Wunderino does not credit deposit

12th Mar. 2021, at 02:03 pm CET#2
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Small update :
Yesterday I had my account closed due to the circumstances.

On inquiry how it now continues, the following answer came:
Miriam
The Deposit was not completed. The money will be credited to your player account with a delay or automatically returned.
This may take up to 20 business days.

I find, since I deposited with Sofortüberweisung and the money was also debited, a cheek.
Free spins etc. are also gone.

I feel the first time really ripped off xD



This post has been translated automatically

Anonym

[Wunderino] Wunderino does not credit deposit

12th Mar. 2021, at 02:17 pm CET#3
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It is either up to your bank or SOFORT.

This post has been translated automatically

BigCashMan

[Wunderino] Wunderino does not credit deposit

12th Mar. 2021, at 02:31 pm CET#4
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Autonym wrote on 12/03/2021 at 14:17: It's either up to your bank or SOFORT.

That is correct. Nevertheless, Wunderino should also be able to make the effort after 24h hours to find out where exactly the money is. My bank did not reject the transfer, so the amount has already been at the payment service Provider - Klarna;SOFORT-ÜW-.
The way Wunderino communicates with their payment service provider and the impatience to credit me with any free spins afterwards is a reason for me not to have Wunderino in the repertoire of those sites that reliably deal with errors in the future.

I now also have a confirmation that the Deposit has already been reversed.

As soon as the money reaches my account the matter is closed for me.
I recommend everyone where it is possible to use "Trustly" as a payment option, here you get then also really IMMEDIATELY after a payment commissioned by the casino the funds to his account, which is already super fast.

I would also like to say that many things were good at Wunderino, including the Verification process and the selection of games.

Nevertheless, I am now out of there.

Love to all

This post has been translated automatically

Anonym

[Wunderino] Wunderino does not credit deposit

12th Mar. 2021, at 02:46 pm CET#5
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BigCashMan wrote on 12/03/2021 at 14:31
That is correct. Nevertheless, Wunderino should also be able to make the effort after 24h hours to find out where exactly the money is. My bank did not reject the transfer, so the amount has already been with the payment service Provider - Klarna;SOFORT-ÜW-.
The way Wunderino communicates with their payment service provider and the impatience to credit me with any free spins afterwards is a reason for me not to have Wunderino in the repertoire of those sites that reliably deal with errors in the future.

I now also have a confirmation that the Deposit has already been reversed.

As soon as the money reaches my account the matter is closed for me.
I recommend everyone where it is possible to use "Trustly" as a payment option, here you get then also really IMMEDIATELY after a payment commissioned by the casino the funds to his account, which is already super fast.

I would also like to say that many things were good at Wunderino, including the Verification process and the selection of games.

Nevertheless, I am now out of there.

Greetings to all

From my own experience I can say that there have always been problems of this kind with KLARNA/SOFORT. They like to refer to the respective provider, and this to KLARNA. And then nobody really knows what to do. I had the Rumgewundere already in 2011 with Spotify payments.

And about Trustly: I have often deposited at the weekend and then had to wait until Tuesday or Wednesday until the money arrived at the casino....

This post has been translated automatically

BigCashMan

[Wunderino] Wunderino does not credit deposit

12th Mar. 2021, at 02:55 pm CET#6
1 Like

Liked this post: Anonym
Autonym wrote on 12.03.2021 at 14:46
From my own experience, I can say that there have always been problems of this nature with KLARNA/SOFORT. They like to refer to the respective Provider, and the provider to KLARNA. And then nobody really knows what to do. I had the Rumgewundere already in 2011 with Spotify payments.

And about Trustly: I have often deposited at the weekend and then had to wait until Tuesday or Wednesday until the money arrived at the casino....

Okay then it can probably always come to such problems. However, there must be a communication between Sofort GmbH/Klarna and Wunderino, I myself can do the least for it and if I already transmit all Tr.A.Nr. including screenshot may the ensptrechende department also like to make a little more work

As soon as the 50 ocken are there gehts times to Videoslots, have there still no account and am already relatively excited and have Bock on the bonus

This post has been translated automatically

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