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# Other Casinos #: Wunderino payout denied

Topic created on 14th Apr. 2020 | Page: 1 of 1 | Answers: 9 | Views: 2,291
genrix
Top Member

Wunderino payout denied

14th Apr. 2020, at 02:25 pm CEST#1
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Hello all,
about 1.5 years ago I registered at Wunderino online casino. Since I was with a colleague, had no online banking at the time and did not feel like going to the gas station, I let a friend Deposit for me through his bank account (very stupid, I am now also aware).

As luck would have it, I won 600€. Wunderino has refused me the payout (because of deposit of a foreign bank account), which was completely understandable for me after reading the terms and conditions.

What makes me but now a little curious: I was on Live Chat and then learned that my withdrawal was denied regarding money laundering. However, the live chat employee pointed out to me that if I could identify my friend (with a passport (front and back), statement of his bank account, with which he had deposited for me) - i.e. the normal identification procedure - the payout would be approved.
This I have done - all the desired information of my colleague recorded and sent over. To date, I have not received an answer - despite repeated inquiries.

I should actually still have the e-mail history.

Is there a way to proceed against this, or am I simply to blame in this case?


many greetings
genrix

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Lucas001
Amateur

Wunderino payout denied

14th Apr. 2020, at 03:13 pm CEST#2
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Basically self-inflicted, but should be no problem to correct the data. Call buddy, send perso and then go celebrate. 🙂

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genrix
Top Member

Wunderino payout denied

14th Apr. 2020, at 03:21 pm CEST#3
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Lucas001 wrote on 14.04.2020 at 15:13: Basically blame yourself, but should be no problem to correct the data. Call buddy, send perso and then go celebrate 🙂

I have Wunderino both my identity confirmed, as well as that of my colleague. Then I got no answer...


However, my account is now locked, I no longer have access and can therefore not change the data...

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Anonym

Wunderino payout denied

14th Apr. 2020, at 03:24 pm CEST#4
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In retrospect, you did everything right. You may need a power of attorney over your colleague's account, but you won't get that easily.
Some account funds expire after one year if you have not logged in during that time. Otherwise, I would wait a few days in your place...

If you want to take legal action against it, then you need to contact the MGA. The waiting time is 8-12 weeks

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Lucas001
Amateur

Wunderino payout denied

14th Apr. 2020, at 03:25 pm CEST#5
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Awesome, then wait for the Caro, I think she is responsible for something like that

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Caro
Expert

Wunderino payout denied

14th Apr. 2020, at 03:48 pm CEST#6
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Unfortunately, the casino is not listed on GambleJoe, so we have no contact person

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genrix
Top Member

Wunderino payout denied

15th Apr. 2020, at 11:44 am CEST#2
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Thank you for the numerous responses!

Do you think I have a good chance if I contact the MGA?

Email history, etc. I still have, I just looked.

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upola
Legend

Wunderino payout denied

15th Apr. 2020, at 12:04 pm CEST#3
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The MGA will do nothing, you have violated the terms and conditions.
Wunderino will not pay you anything, they are known for that.

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genrix
Top Member

Wunderino payout denied

15th Apr. 2020, at 01:08 pm CEST#4
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upola wrote on 15.04.2020 at 12:04 pm: The MGA will do nothing, you have violated the terms and conditions.
Wunderino will not pay you anything, they are known for that.

Not even after I was asked to identify my colleague? I have also done that as requested...

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upola
Legend

Wunderino payout denied

15th Apr. 2020, at 01:15 pm CEST#5
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It does not change the fact that you have violated the AGb, so the MGA will not help you.
There have been several cases like yours, where the other person was also verified.
But in the end Wunderino did not pay out.
I wish you that it is different for you, but do not get your hopes up.

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