Wunderino lives up to its name again

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Wunderino wonders around.

On 27.06. I logged into Wunderinosport and found to my delight that I won by 2 free bets around the 65 euros.

I have never deposited there; therefore, there was no withdrawal method for me when I tried to withdraw the balance.
After a short consultation with the chat, they told me that the credit was available across sites.
So I logged into Wunderino Casino and there was indeed the won credit.

I had never deposited at Wunderino either, but there were 3 withdrawal options for me: ecoPayz, credit card & bank transfer.

After playing my way up a bit, I requested the first payout of €25 via bank transfer. This was then also visible under "pending withdrawals".
Wonderful, I thought and continued to gamble.

After a few nice wins and some short time later I wanted to save some funds before I lose everything again... and requested a payout via EcoPayz in the amount of 50 €.
Before quickly created an EcoPayz account, had since none.

This withdrawal was also visible on the withdrawal page.

After some time on EcoPayz nothing happened, I wrote to the support with the question of how long it would take via EcoPayz, if you want to pay out.
The answer was a bit confusing as it said "A bank transfer takes 1-3 business days" ... was not the question, but okay... after I pointed it out, it said a few hours...

I gambled on and had luck with 0.40 and 1 € spins, it accumulated so after the withdrawals again around the 200 € credit.

Before I wanted to send another withdrawal order, I looked at my pending withdrawals. There was nothing more.

Since I looked first funny and wrote the support again.

The first answer was that I was not yet verified. I have done that (since Saturday 1 outstanding document (screenshot online banking account)) and stressed that the Verification had nothing to do with the withdrawal instructions. And where they had gone. Then the good man wrote to me, I had but 200 euros credit on the account....

lol... I explained to him that this was won after the withdrawals and asked for a transaction log. This is nowhere to be found on the site.
I was answered that the money should be back in my player account tomorrow.

So far nothing has happened, the 24 hours are up that it supposedly could take for the money to be back.

75 euros disappeared without a trace?

I do not want to be stingy, but I am micro-roller and for me this is a nice pocket money and my coal.
If the coal does not come, I will report this to the MGA and the consumer center.

Has anyone besides me also had this experience? What can I do? I have written to the support 3 or 4 times so far and should have patience...

This post has been translated automatically

Anonym

verifiedTopic Creator

Former Member

Wunderino lives up to its name again

29th Jun. 2020, at 04:48 pm CEST#1

Nobody has liked this post so far

29th Jun. 2020, at 04:56 pm CEST#2

Oh, when I logged into my email account yesterday, there were also all withdrawal rejections in the respective mails from Wunderino. The money was still not credited to my account, however, have just looked again.

Expert

Saphira

Moderatorverified

Forum posts: 1.962 Member since: 24.01.2019

30th Jun. 2020, at 12:34 pm CEST#3

You only verified yourself on Saturday and it's the beginning of the week. There is usually nothing happening on the weekend. I would stay patient. Can not imagine that you do not get the money. Had to verify myself there the other day and it took 3-4 days. I also had the withdrawal rejections in my mail account. This is normal
Because 75 euros MGA and consumer agency strive you mean but surely ironic?

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

30th Jun. 2020, at 03:11 pm CEST#4

Autonym has just informed me that his withdrawal was canceled and the funds ended up back in his player account. Unfortunately, he only noticed this after the fact. He has received the game history on request and could therefore understand / verify it. At the request of the TE I will close the topic.

This topic was closed

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