Wunderino - lack of player protection! | GambleJoe® Forum (Page 1/2)

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martinvienna

Topic Creator

Forum posts: 7 Member since: 10.01.2019

Wunderino - lack of player protection!

3rd May. 2020, at 07:34 pm CEST#1

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I had myself blocked from Wunderino in January 2019 due to problematic gaming behavior and received the following mail:

Hello Martin

Thank you for your email.

We thank you for the trust you have placed in us.

In this regard, we would like to inform you that your player account has been permanently closed and there is no way to ever access it again.
If you need any help, we would like to offer you to contact us at "Responsible Gaming" on our website.

We wish you all the best for the future!

With kind regards

Team Wunderino

------------------------
Now today I had a "relapse" and lost 4,000 euros at Wunderino. Logging into my account was possible without any problems. How can such a thing be? They are also subject to laws and the Malta Gambling Authority, right?

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Expert

Jenn-R

Forum posts: 1.842 Member since: 20.08.2018

Wunderino - lack of player protection!

3rd May. 2020, at 08:19 pm CEST#2

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Yes belong to the MGA or are located or registered in Malta

If all this is true as you describe it, you should get the money back in my opinion, since they themselves had written that you would no longer have access to your account and could never play there again
Nice strange but somehow!

Would immediately write ne mail there with highest spielsuchtgeährdeten problems

For me such a thing also grossly negligent and I do not know if that if you would forward it somewhere even ne proper penalty would pull behind?

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wettibernd

Forum posts: 1.367 Member since: 07.10.2017

Wunderino - lack of player protection!

3rd May. 2020, at 08:24 pm CEST#3

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I think that this is definitely something for the MGA, and possibly also something for the prosecutor's office in Malta. I would ask for my money back if that was really the case and I also think that you will get it back.

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martinvienna

Topic Creator

Forum posts: 7 Member since: 10.01.2019

Wunderino - lack of player protection!

3rd May. 2020, at 09:25 pm CEST#4

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wettibernd wrote on 03.05.2020 at 20:24 clock: I think times that is in any case times what for the MGA, u. U. Also something for the prosecutor's office in Malta. I would claim my money back if that was really the case and I also think that you will get it back.

Yes, thank you. It was indeed so-have everything in writing and provable. Have also already written with the chat. The lady was quite friendly and said this should not have happened and she will forward it to the relevant department who will then contact me by mail. I am curious...

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wettibernd

Forum posts: 1.367 Member since: 07.10.2017

Wunderino - lack of player protection!

3rd May. 2020, at 09:41 pm CEST#5

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Because if you had won, they wouldn't have paid you the win, saying that you were banned and could only play due to a technical error. Then they would have transferred the money you deposited back and kept the win. So they should refund the money in your case. Otherwise, I would really proceed with a criminal complaint in your place.

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martinvienna

Topic Creator

Forum posts: 7 Member since: 10.01.2019

Wunderino - lack of player protection!

3rd May. 2020, at 09:44 pm CEST#6

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wettibernd wrote on 03.05.2020 at 21:41 clock: Because it behaves so, if you had won then they would not have paid you the win with the reason that you are locked and only by a technical error could play. Then they would have transferred the money you deposited back and kept the win. So they should refund the money in your case. Otherwise, I would really proceed with a criminal complaint in your place.

Thank God I have a legal protection Insurance should it come so far. But I am confident. How it can come to such a case, I still do not understand. Is in the highest degree irresponsible to players...

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Falko

Forum posts: 6.414 Member since: 08.07.2018

Wunderino - lack of player protection!

3rd May. 2020, at 10:34 pm CEST#7

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Liked this post: martinvienna

I have blocked me 2 years ago at Wunderino and received the same mail back then. Have now times geguggt whether logging back in where I just read this, but my account is still locked in the casino

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G****e

verified

Forum posts: 2.080 Member has been banned

Wunderino - lack of player protection!

3rd May. 2020, at 10:36 pm CEST#8

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Well, if the lady in the chat has recorded so nice I would now wait a few days whether you get ne answer. How did you Deposit? Wish you good luck

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martinvienna

Topic Creator

Forum posts: 7 Member since: 10.01.2019

Wunderino - lack of player protection!

3rd May. 2020, at 10:55 pm CEST#9

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Gamble wrote on 03.05.2020 at 22:36: Well, if the lady in the chat has taken the so nice I would now wait a few days whether you get ne answer. How did you Deposit? Wish you good luck

With instant bank transfer. Thank you 😊👍🏻

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Experienced

Max1303

Forum posts: 268 Member since: 08.08.2019

Wunderino - lack of player protection!

3rd May. 2020, at 11:06 pm CEST#10

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Hope you get your money back. Keep your fingers crossed!

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