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# Other Casinos #: Wunderino HELP

Topic created on 22nd May. 2020 | Page: 1 of 1 | Answers: 8 | Views: 3,653
Risikomaster

Wunderino HELP

22nd May. 2020, at 03:04 pm CEST#1
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I have a big problem with Wunderino,have recently deposited over 500 euros and then am high to 2600 have 2500 paid out and left 100 on it to continue to play.The money of course came back to my account because I was not verified.Then I verified myself with my ID and bank statement documents exactly as with many other casinos / sports betting providers.Then I chatted in the middle of the night with live support and asked if everything is so in order.She said yes perfect so everything fits your data is correct with your ID and the documents are so in order, now you have to wait that it is still checked by the financial department (my documents).And then I played on am high over 4000 euros then at the end I was at 3500 euros AND Suddenly came out an ERROR MESSAGE with this sentence "players bon players excluded" I thought hmm what's going on now.then I wanted to log in again because I was automatically logged out, then I could not log in again because it said "multiple login attempts so my account was locked for 15 minutes" which of course was not true and I then waited 15 minutes and logged in again with a try stood the same exactly again! and I had anyway a very strange feeling that there is something wrong! Then I got DIRECTLY after the error an email with "we have found that the registered name does not match the one on your ID card.please give an explanation thiszu.was of course NOT true because I have registered until now on casino sites always with my full name and surname ! AND had chatted 1 day before with a live support at the chat area and she said your data is correct with your ID card and is therefore confirmed only your bank statement documents must still be checked by our financial department and confirmed so that you can then withdraw.Then I chatted again with one from live support and said what's going on.He said I checked it and there is only your first name and from your last name only the first letter of the remaining letters are missing from your last name.Which of course is not true because it was already confirmed 1 day before by another employee.AND LET'S SAY THAT would be so, so you can quickly edit and correct because each person mistypes.And the employee said I should write another email and say that it would not be so AND if it would be so then write in your email "I mistyped please correct" and then your concern tomorrow already clarified and my account unlocked again...Then I have made myself smart on the Internet about WUNDERINO and have simply written on Google Wunderino reviews,and have read ONLY 80% negative comments on Trustpilot (know the site only since new) that many have problems with dene and do not get their money back and some have exactly the same issue and some others.And they let many extra long wait because of the verification.I have then with a friend of me on the phone where in such things bissl more experience has, since he himself for long years zockt and meant me I should make myself on Gamble Joe schlau and recommended to me the page, since I have registered here since yesterday and here are quite fresh and have no idea of such things, I wanted your help if someone has made the same experience.I have also clicked here on the nice pages Gamble Joe on forum and entered in the search Wunderino but do not find EXACTLY the SAME problem as mine.Ahja and today I got an email ANGEBLICH automatic email although I had replied yesterday to the email directly on it. with this sentence "Please note that this is a computer generated confirmation. Your request and has been placed in our queue to be answered.We will do our best to provide you with a personalized response as soon as possible. However, some requests may take LONGER as they may require further investigation. We would appreciate your understanding as it may take SOME time to receive a reply to your email, especially at peak times" So that says it all I think, because I have also read on the internet that they hardly ever write back and never reply! Please help me how I can best solve this.

LG
Tayfun

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upola
Legend

Wunderino HELP

22nd May. 2020, at 03:17 pm CEST#2
2 Likes

Liked this post: Avatar von Herr_D Herr_D, Avatar von Jenn-R Jenn-R
You should make a few paragraphs, otherwise it is hard to read.

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Anonym

Wunderino HELP

22nd May. 2020, at 03:48 pm CEST#3
1 Like

Liked this post: Avatar von Herr_D Herr_D
You can check your account to see if you spelled your name correctly. If you don't know how to spell it, you can find your first and last name on your ID card.
You do not need to contact the support...

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Risikomaster

Wunderino HELP

25th May. 2020, at 04:20 pm CEST#4
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upola wrote on 22.05.2020 at 15:17: You should make a few paragraphs, otherwise it is hard to read.

Yes, I was under stress and wrote everything quickly...

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Risikomaster

Wunderino HELP

25th May. 2020, at 04:22 pm CEST#5
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Royal777 wrote on 22.05.2020 at 15:48: You can check your account to see if you spelled your name correctly. If you don't know how to spell it, you can find your first and last name on your ID card.
You don't have to contact the support...

That is clear to me, but the problem is, I can not log in....they have my account completely deactivated ! and tuen it no longer unlock ! and also currently have so many people with Wunderino problems many do not get their money back ...No idea how I should now approach everything in more detail.

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gamble1
Icon

Wunderino HELP

26th May. 2020, at 03:19 pm CEST#6
1 Like

Liked this post: Avatar von Risikomaster Risikomaster
Wunderino is unfortunately a casino where they do not deal with customers very Kulant

Let's say so the business practices are not as top as vill the advertising conveys

If it is really just a mistake with the name, there should be no way to keep your money provided it is just a typo, so even Wunderino should not get away with it

for the future I would advise you to stick to a casino that is listed here

My TOP : sunmaker, Wildz, Videoslots, Vera & John

with these providers there are usually zero problems

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Risikomaster

Wunderino HELP

1st Jun. 2020, at 09:54 pm CEST#7
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gamble1 wrote on 26.05.2020 at 15:19: Wunderino is unfortunately a casino where one does not deal very Kulant with customers

Let's say that the business practices are not as top as the advertising conveys

If it's really just a mistake with the name there should be no way to keep your money assuming it's just a typo even Wunderino shouldn't be able to get away with it

for the future I would advise you to stick to a casino that is listed here

My TOP : sunmaker, Wildz, Videoslots, Vera & John

with these providers there are usually zero problems

All right I thank you for your answer, and do the days simply a reminder procedure carry out! let's see how they react then!

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Latino
Experienced

Wunderino HELP

2nd Jun. 2020, at 09:20 pm CEST#8
1 Like

Liked this post: Avatar von Jubla2014 Jubla2014
@gamble1

My TOP : sunmaker, Wildz, Videoslots, Vera & John

The forum is just full of problems with Wildz regarding payout time and Verification, Videoslots I would also not recommend because they offer slots with reduced RTP.


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upola
Legend

Wunderino HELP

2nd Jun. 2020, at 09:26 pm CEST#9
2 Likes

Liked this post: Avatar von Risikomaster Risikomaster, Avatar von Sarkasto Sarkasto

Risk master wrote on 01.06.2020 at 21:54
All right I thank you for your answer, and do the days just a reminder procedure ! let's see how they react then !

You want to carry out a dunning procedure against Wunderino...not your serious.

I wish you a lot of fun.

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