Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: Wunderino confiscates win! Ask you for advice!

Topic created on 24th Sep. 2020 | Page: 1 of 2 | Answers: 13 | Views: 2,677
PaScaLiTo
Top Member

Wunderino confiscates win! Ask you for advice!

24th Sep. 2020, at 02:33 pm CEST#1
0 Likes

Nobody has liked this post so far
Hi so I describe the case...
Many years ago I opened an account at wunderino (we call this ***Account A***)
At some point my email address was cracked by someone, I have no access to this email address until today. Since I usually only saved my passwords in my browser, I also lost the pw to my wunderino account. Then I had created ***Account B***, but neither deposited nor played with it.... After a few months I miraculously remembered my pw. Since then I have been actively depositing and playing on wunderino again. Tuesday I had 950€ in payout and the day after my account was locked... because of multi accounts...
I asked the live support if I should send my documents for Verification of ***Account B***, because I still do not have access to the email address of ***Account A***. He wrote yes, I should do it. And now comes the cracker!!!!
Quote

"We hereby inform you that we have closed the player account with the email address ***Account A*** and you can only log in via the player account with the E-MAILADRES ***Account B***.

Your last 10€ Deposit from your closed player account has been credited back to your bank account.






What can I do? Let's assume that someone creates an account in my name.... Do I have the ass card then??? I think not.

Where can I file a complaint?


I thank you for any help / info

This post has been translated automatically

wettibernd
Expert

Wunderino confiscates win! Ask you for advice!

24th Sep. 2020, at 02:53 pm CEST#2
0 Likes

Nobody has liked this post so far
You have violated the terms and conditions of the casino with a double account, theoretically they could have even kept your stake. If no goodwill is to be expected from the casino, then just write off the money as apprenticeship money. Legally you will never be able to achieve anything. I'm sorry for you, but it's just the way it is.

This post has been translated automatically

garfield68
Elite

Wunderino confiscates win! Ask you for advice!

24th Sep. 2020, at 03:43 pm CEST#3
0 Likes

Nobody has liked this post so far
i see the same, by creating the 2 account at wunderino you have clearly violated the agb's. I do not think that you have any chance to get your money. write it off as a lesson... is annoying, but is now times so.

This post has been translated automatically

Kuno_Korken
Amateur

Wunderino confiscates win! Ask you for advice!

24th Sep. 2020, at 03:48 pm CEST#4
0 Likes

Nobody has liked this post so far
Those are always my favorite ones, the ones who screw up themselves and then want to complain somewhere?

You could have simply contacted them in LiveChat and told them that you no longer have the email address and password for your account and that you can no longer access it - then they could have helped you in LiveChat and updated the email address if necessary.

But just create a second account and then cry around? Srsly..

And last but not least - WunderiNO should be avoided anyway x)

This post has been translated automatically

Kleinkariert
Expert

Wunderino confiscates win! Ask you for advice!

24th Sep. 2020, at 04:32 pm CEST#5
0 Likes

Nobody has liked this post so far
I think that there is generally a problem that people register with false data. But it rarely happens.

In your case it was you and I would have recommended you to clarify it early without playing further. You can try to reach a compromise through the arbitration board, but Wunderino is rarely accommodating.

But trying is better than writing it off. Then you have at least tried everything.

This post has been translated automatically

PaScaLiTo
Top Member

Wunderino confiscates win! Ask you for advice!

24th Sep. 2020, at 04:47 pm CEST#6
0 Likes

Nobody has liked this post so far
Okay thank you, I will try it anyway... I will report back

This post has been translated automatically

Falko
Icon

Wunderino confiscates win! Ask you for advice!

24th Sep. 2020, at 06:46 pm CEST#7
0 Likes

Nobody has liked this post so far
PaScaLiTo wrote on 24.09.2020 at 16:47 clock: Okay thank you, I will try it anyway... I will report

Even if one or the other here grumbles, that it is a violation still have my sympathy, because that really hurts just 1000 euros to forfeit

This post has been translated automatically

x****Y

Wunderino confiscates win! Ask you for advice!

24th Sep. 2020, at 06:50 pm CEST#8
0 Likes

Nobody has liked this post so far
Falko wrote on 24.09.2020 at 18:46
Even if one or the other here grumbles, that it is a violation still have my sympathy, because that really hurts just 1000 euros to forfeit.

Who grumbles the? All have only pointed out what is obvious.

Good luck to the TE anyway

This post has been translated automatically

PaScaLiTo
Top Member

Wunderino confiscates win! Ask you for advice!

24th Sep. 2020, at 09:22 pm CEST#9
0 Likes

Nobody has liked this post so far
And what if I write them that I personally have not created the account but my son without my knowledge? 🤔

This post has been translated automatically

danny005
Elite

Wunderino confiscates win! Ask you for advice!

24th Sep. 2020, at 10:03 pm CEST#10
0 Likes

Nobody has liked this post so far
PaScaLiTo wrote on 09/24/2020 at 21:22: And what if I write them that I personally didn't create the account at all but my son without my knowledge? 🤔

The saying "ignorance does not protect from punishment" comes not by chance from the casino area.

This post has been translated automatically

Hot Topics18th Nov. 2024 at 07:33 am CET

Offline Casinos
0
World
0
Miscellaneous
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately