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# Other Casinos #: Wunderino confiscates win! Ask you for advice!

Topic created on 24th Sep. 2020 | Page: 1 of 2 | Answers: 13 | Views: 2,747
PaScaLiTo
Top Member

Wunderino confiscates win! Ask you for advice!

24th Sep. 2020, at 02:33 pm CEST#1
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Hi so I describe the case...
Many years ago I opened an account at wunderino (we call this ***Account A***)
At some point my email address was cracked by someone, I have no access to this email address until today. Since I usually only saved my passwords in my browser, I also lost the pw to my wunderino account. Then I had created ***Account B***, but neither deposited nor played with it.... After a few months I miraculously remembered my pw. Since then I have been actively depositing and playing on wunderino again. Tuesday I had 950€ in payout and the day after my account was locked... because of multi accounts...
I asked the live support if I should send my documents for Verification of ***Account B***, because I still do not have access to the email address of ***Account A***. He wrote yes, I should do it. And now comes the cracker!!!!
Quote

"We hereby inform you that we have closed the player account with the email address ***Account A*** and you can only log in via the player account with the E-MAILADRES ***Account B***.

Your last 10€ Deposit from your closed player account has been credited back to your bank account.






What can I do? Let's assume that someone creates an account in my name.... Do I have the ass card then??? I think not.

Where can I file a complaint?


I thank you for any help / info

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wettibernd
Expert

Wunderino confiscates win! Ask you for advice!

24th Sep. 2020, at 02:53 pm CEST#2
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You have violated the terms and conditions of the casino with a double account, theoretically they could have even kept your stake. If no goodwill is to be expected from the casino, then just write off the money as apprenticeship money. Legally you will never be able to achieve anything. I'm sorry for you, but it's just the way it is.

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garfield68
Elite

Wunderino confiscates win! Ask you for advice!

24th Sep. 2020, at 03:43 pm CEST#3
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i see the same, by creating the 2 account at wunderino you have clearly violated the agb's. I do not think that you have any chance to get your money. write it off as a lesson... is annoying, but is now times so.

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Kuno_Korken
Amateur

Wunderino confiscates win! Ask you for advice!

24th Sep. 2020, at 03:48 pm CEST#4
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Those are always my favorite ones, the ones who screw up themselves and then want to complain somewhere?

You could have simply contacted them in LiveChat and told them that you no longer have the email address and password for your account and that you can no longer access it - then they could have helped you in LiveChat and updated the email address if necessary.

But just create a second account and then cry around? Srsly..

And last but not least - WunderiNO should be avoided anyway x)

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Kleinkariert
Expert

Wunderino confiscates win! Ask you for advice!

24th Sep. 2020, at 04:32 pm CEST#5
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I think that there is generally a problem that people register with false data. But it rarely happens.

In your case it was you and I would have recommended you to clarify it early without playing further. You can try to reach a compromise through the arbitration board, but Wunderino is rarely accommodating.

But trying is better than writing it off. Then you have at least tried everything.

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PaScaLiTo
Top Member

Wunderino confiscates win! Ask you for advice!

24th Sep. 2020, at 04:47 pm CEST#6
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Okay thank you, I will try it anyway... I will report back

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Falko
Icon

Wunderino confiscates win! Ask you for advice!

24th Sep. 2020, at 06:46 pm CEST#7
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PaScaLiTo wrote on 24.09.2020 at 16:47 clock: Okay thank you, I will try it anyway... I will report

Even if one or the other here grumbles, that it is a violation still have my sympathy, because that really hurts just 1000 euros to forfeit

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x****Y

Wunderino confiscates win! Ask you for advice!

24th Sep. 2020, at 06:50 pm CEST#8
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Falko wrote on 24.09.2020 at 18:46
Even if one or the other here grumbles, that it is a violation still have my sympathy, because that really hurts just 1000 euros to forfeit.

Who grumbles the? All have only pointed out what is obvious.

Good luck to the TE anyway

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PaScaLiTo
Top Member

Wunderino confiscates win! Ask you for advice!

24th Sep. 2020, at 09:22 pm CEST#9
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And what if I write them that I personally have not created the account but my son without my knowledge? 🤔

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danny005
Elite

Wunderino confiscates win! Ask you for advice!

24th Sep. 2020, at 10:03 pm CEST#10
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PaScaLiTo wrote on 09/24/2020 at 21:22: And what if I write them that I personally didn't create the account at all but my son without my knowledge? 🤔

The saying "ignorance does not protect from punishment" comes not by chance from the casino area.

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