Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: Wunderino completely stupid?

Topic created on 16th Jan. 2020 | Page: 1 of 2 | Answers: 11 | Views: 4,444
KDB10

Wunderino completely stupid?

16th Jan. 2020, at 12:48 am CET#1
0 Likes

Nobody has liked this post so far
Hello,

after a long online casino break I decided to top up something at Wunderino again yesterday. 210€ were gone relatively quickly, so I loaded another 250€. At some point it became 820€ and I thought that's enough I pay it off now.
Verification requested, the Live Chat said that looks good so far, Verification is through (At the point verification, however, it does not look like that I am verified)

Then I asked a question because of the withdrawal, because I used another account at the time to Deposit via Sofortüberweisung. This account no longer exists and I just wanted to ask if the money I pay out really goes to the account I deposited from yesterday. (Out came a warning by email that I should not deposit from other accounts and threaten consequences for repetition (Congratulations, you screwed up to read and understand a two-line correctly, strong)

Another live chat employee now wants confirmation that my old account no longer exists. I offered him an old account statement with both bank details and my name and address on it, but that's not enough for him. He wants to have a confirmation at any price that the account no longer exists. Is this legal? I would understand it, if I deposit something from an account with e.g. final digits 0823, the money sits for months on Wunderino and then I want to pay it out to account 0155, because 0823 was cancelled in the meantime. With me, however, it was so that I have deposited from 0155 and also want to pay out to 0155, 0823 I used at the time, there is no longer and has with the current win also not a cent something to do.

Due to personal incidents with some advisors there, I do not want to show up there again in any case and have a confirmation after months that my account no longer exists there. What is this about Wunderino?

Withdrawal via Trustly was not canceled in the customer account, however, I could still cancel it but it is already down from my balance. Does anyone know someone from the store who has an IQ of over 30 and can hold reasonable conversations? I just don't see what happened there. I have already gambled away quite stupid sums there, then I want to pay out a ridiculous 820€ and they get in the way.

This post has been translated automatically

Anonym

Wunderino completely stupid?

16th Jan. 2020, at 02:36 am CET#2
0 Likes

Nobody has liked this post so far
from the current account where you have deposited, on this current account is also paid out.stands so in the terms and conditions.it could be that you must still verify your current account.write an email to Wunderino and send at the same time an account statement where all 4 corners are to be seen from your current account where you have also deposited,please with PDF otherwise they do not accept it.I had with the Verification at Hyperino the same problem, without PDF goes there nothing.Wunderino and Hyperino belong together.And please do not chat with the staff, brings nothing.The one knows better than the other, is only a back and forth.
I have after long back and forth Guru switched on.After 6 weeks, I got my money.You get your money, Wunderino has of course found a sore spot with you to drag it unnecessarily in the length, so if garnichts more goes, turn on Guru, which then takes care of everything.And please do me a favor, do not play more in such dubious casinos, a good casino does not do such a monkey dance.
Or ask Caro, maybe she can move something.

This post has been translated automatically

KDB10

Wunderino completely stupid?

16th Jan. 2020, at 04:06 am CET#3
0 Likes

Nobody has liked this post so far
Thank you for the help.
I will now wait and see if in the next few hours the requested withdrawal is still canceled after the alleged Verification, which according to the profile is not completed.
If not, maybe I'm lucky and the employee couldn't move anything internally with his bullshit reason,
I mean it's just like you say. The payout goes to the account from which the Deposit came, with which the win was earned. Therefore I find it moronic that now after documents to the old are demanded, that has nothing but also purely nothing to do with this win.
If they get in the way again, I'll try that with the email. Add a PDF together with ID, invoices with proof of address, EC card from the appropriate account, so really everything, so that no stupid questions or discussions become the topic

This post has been translated automatically

MarcT22186
Expert

Wunderino completely stupid?

16th Jan. 2020, at 04:21 am CET#4
0 Likes

Nobody has liked this post so far
KDB10 wrote on 16.01.2020 at 04:06: Thank you for the help.
I will now wait and see if in the next few hours the requested withdrawal will still be cancelled after the alleged Verification, which according to the profile is not completed.
If not, maybe I'm lucky and the employee couldn't move anything internally with his bullshit reason,
I mean it's just like you say. The payout goes to the account from which the Deposit came, with which the win was earned. Therefore I find it moronic that now after documents to the old are demanded, that has nothing but also purely nothing to do with this win.
If they get in the way again, I'll try that with the email. Add a PDF together with ID, invoices with proof of address, EC card from the appropriate account, so really everything, so that no stupid questions or discussions become the topic.

The problem is, you can't use more than one account per method
I must honestly say that I am surprised that Wunderino has not blocked the account yet
Don't you have a cancellation confirmation from the old account? That should be enough...
Otherwise you probably won't have a chance to get the money

This post has been translated automatically

KDB10

Wunderino completely stupid?

16th Jan. 2020, at 05:19 am CET#5
0 Likes

Nobody has liked this post so far
MarcT22186 wrote on 01/16/2020 at 04:21 PM

The problem is, you can't use more than one account per method.

But the rule is really disgusting, what do you do in such a case? If you change your account stop using online casino or equate account change with casino change?

Have just again in the Live Chat omitted the whole thing with the old account and just asked how it looks with Verification and withdrawal. Verification is through and withdrawal in process, no sign of declined. The verification is now also visible in the account.

This post has been translated automatically

MarcT22186
Expert

Wunderino completely stupid?

16th Jan. 2020, at 05:22 am CET#6
0 Likes

Nobody has liked this post so far
KDB10 wrote on 16.01.2020 at 05:19
But the rule is really disgusting, what do you do in such a case? If one changes his account with online casino stop or equate account change with casino change?

Have just again in the Live Chat omitted the whole thing with the old account and just asked how it looks with Verification and withdrawal. Verification is through and withdrawal in process, no sign of declined. The verification is now also visible in the account.

Then you were really lucky
Basically, if you change your account, always send the OC the cancellation confirmation and directly indicate the new one
The best way (in my opinion) is to use a wallet. Then you don't have the problems

This post has been translated automatically

Anonym

Wunderino completely stupid?

16th Jan. 2020, at 06:02 am CET#7
0 Likes

Nobody has liked this post so far

MarcT22186 wrote on 01/16/2020 at 04:21 PM
The problem is, you're not allowed to use more than one account per method
I have to honestly say that I'm surprised Wunderino hasn't blocked the account yet
Don't you have a cancellation confirmation from the old account? That should be enough...
Otherwise you probably won't have a chance to get the money.

mark what are you saying?

This post has been translated automatically

Anonym

Wunderino completely stupid?

16th Jan. 2020, at 06:06 am CET#8
0 Likes

Nobody has liked this post so far

KDB10 wrote on 16.01.2020 at 05:19
But the rule is really disgusting, what do you do in such a case? If one changes his account with online casino stop or equate account change with casino change?

Have just again in the Live Chat omitted the whole thing with the old account and just asked how it looks with Verification and withdrawal. Verification is through and withdrawal in process, no sign of declined. The verification is now also visible in the account.

well I say, from the account where was deposited there goes also the payout.

This post has been translated automatically

upola
Legend

Wunderino completely stupid?

16th Jan. 2020, at 08:40 am CET#9
0 Likes

Nobody has liked this post so far
That is for you and for most that is quite logical.
But especially with Wunderino this is always a thing like the decide....
There are enough threads where you can read about it.

This post has been translated automatically

Katharina2
Top Member

Wunderino completely stupid?

16th Jan. 2020, at 09:03 am CET#10
0 Likes

Nobody has liked this post so far
If you ask a lot, you get a lot wrong. The best thing is not to ask, you can always
you can always do

This post has been translated automatically

Hot Topics18th Nov. 2024 at 01:27 am CET

World
0
Miscellaneous
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately