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# Other Casinos #: Wunderino 10.000€ "disappeared

Topic created on 24th Oct. 2020 | Page: 1 of 3 | Answers: 22 | Views: 5,582
Anonym

Wunderino 10.000€ "disappeared

24th Oct. 2020, at 01:31 pm CEST#1
1 Like

Liked this post: Avatar von MichaelDausch MichaelDausch
Yesterday I actually won 9996 euros at Wunderino. Since I was then satisfied with it I have requested a withdrawal and uploaded the required data for verification. Today I get an email that the transactions are canceled. I didn't think anything of it, because I thought that it must be because the Verification is not yet done. So I wanted to wait until the verification is through and then start another attempt to pay out
Today at noon I get an email that a (to me unknown) withdrawal was canceled
Since this seemed strange to me I looked shortly after in my customer account and now I have exactly 0,00€
Thereupon I contacted the customer support to ask what is going on
The first time, the employee answered briefly and then ended the chat
The next time I tried, he just wrote me that the money is gone and ended the chat again

For me, almost 10000€ is not a small thing and I am now already quite disappointed in the casino and find the reaction more than questionable, since the chat is simply terminated each time

Does anyone have similar experiences or an idea how I can proceed there?

This post has been translated automatically

genrix
Top Member

Wunderino 10.000€ "disappeared

24th Oct. 2020, at 01:49 pm CEST#2
0 Likes

Nobody has liked this post so far
Kharraz wrote on 24.10.2020 at 13:31: Yesterday I actually won 9996 euros at Wunderino. Since I was then satisfied with it I requested a withdrawal and uploaded the required data for verification. Then today I get an email that the transactions are canceled. I didn't think anything of it, because I thought that it must be because the Verification is not yet done. So I wanted to wait until the verification is through and then start another attempt to pay out
Today at noon I get an email that a (to me unknown) withdrawal was canceled
Since this seemed strange to me I looked shortly after in my customer account and now I have exactly 0,00€
Thereupon I contacted the customer support to ask what is going on
The first time, the employee answered briefly and then ended the chat
The next time I tried, he just wrote me that the money is gone and ended the chat again

For me, almost 10000€ is not a small thing and I am now already quite disappointed in the casino and find the reaction more than questionable, since the chat is simply terminated each time

Does anyone have similar experiences or an idea how I can proceed there?

Take a look at your transactions. If it was not paid out, it must have been gambled away.
I personally think 0 of Wunderino.

You also still have the option to clarify the case via the MGA, if nothing else comes out.

This post has been translated automatically

Anonym

Wunderino 10.000€ "disappeared

24th Oct. 2020, at 03:10 pm CEST#3
0 Likes

Nobody has liked this post so far
According to the history, it was gambled away. However, with a game that I have never played myself and then with stakes that are beyond anything I would ever set. This is all quite strange. I tried contacting support again but was the same again, the chat just ends

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Begbie
Elite

Wunderino 10.000€ "disappeared

24th Oct. 2020, at 03:45 pm CEST#4
4 Likes

Liked this post: Avatar von Saphira Saphira, Avatar von Tobsen Tobsen, Avatar von trekki trekki, Avatar von Wetti1 Wetti1
I think the following causes are possible:



  • split personality

  • girlfriend/boyfriend/wife/husband/acquaintance knows your PW

  • rampant drug use

  • advanced dementia

  • Mimimi story to compensate frustration




The following causes I think are unlikely:


  • Mr. Wunderino has gambled away the money

  • a ghost/phantom has gambled away the money



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G****e

Wunderino 10.000€ "disappeared

24th Oct. 2020, at 03:52 pm CEST#5
0 Likes

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Have IP address checked. To be honest, you can't quite believe that

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Nickii45
Expert

Wunderino 10.000€ "disappeared

24th Oct. 2020, at 04:52 pm CEST#6
0 Likes

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I do not know have often read that it has also occurred at tipico.
That the money has been gambled away overnight. And accounts have been hacked.
Why should that not happen at wunderino.🤔

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snopsim
Top Member

Wunderino 10.000€ "disappeared

24th Oct. 2020, at 05:05 pm CEST#7
0 Likes

Nobody has liked this post so far
Has also reminded me directly Tipico! This is really super super annoying and I hope that it can be clarified somehow. Would definitely threaten me in the chat to turn to the MGA, do this if necessary and open a complain at Askgamblers & Casinomeister! Keep us up to date

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Anonym

Wunderino 10.000€ "disappeared

24th Oct. 2020, at 05:40 pm CEST#8
0 Likes

Nobody has liked this post so far
After I tried to contact customer support again, but they just shut me down again, I took Genrix's idea and filed a complaint with the MGA
I know that it sounds really unlikely, but it is actually so
Contrary to the assumption it is not a mimimi post, because I would have honestly quite little of it
I will not go into the other possibilities mentioned

So thank you genrix for the Tip
About the further course I will report here, since there is at least one interested in the case
Snopsim, thank you for the idea with the two platforms, I think I'll tackle that too

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shoxxy
Amateur

Wunderino 10.000€ "disappeared

24th Oct. 2020, at 07:34 pm CEST#9
0 Likes

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@ Kharraz

what is in your game or transaction history ?

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Anonym

Wunderino 10.000€ "disappeared

24th Oct. 2020, at 07:56 pm CEST#10
0 Likes

Nobody has liked this post so far
Begbie wrote on 10/24/2020 at 3:45 pm: The following causes I think are possible:



  • split personality

  • girlfriend/boyfriend/wife/husband/acquaintance knows your PW

  • rampant drug use

  • advanced dementia

  • Mimimi story to compensate frustration




The following causes I think are unlikely:


  • Mr. Wunderino has gambled away the money

  • a ghost/phantom has gambled away the money




Begbie I do not understand how do you mean that? the good seeks help and then such a mean reaction? why ?????? Has already happened many times, the funds disappear from the account, was with me once.had then cleared up, it was a system error, even casino employees are only human and since that can happen sometimes

This post has been translated automatically

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