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# Other Casinos #: Withdrawal request is not processed / sven

Topic created on 28th Jan. 2024 | Page: 1 of 1 | Answers: 11 | Views: 910
Richman
Visitor

Withdrawal request is not processed / sven

28th Jan. 2024, at 02:02 pm CET#1
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Hello dear Gamble Joe team.

I don't want to but I have to make a complaint.

I submitted a withdrawal request for €950 to https://sven-play.com/ on 20.01.24 and nothing has happened to date.
I still have the option to cancel my withdrawal request.

I have contacted the support almost every day and get the same copy paste answers every time.

Maybe you can help me further

Kind regards

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Julian
Elite

Withdrawal request is not processed / sven

28th Jan. 2024, at 02:09 pm CET#2
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Richman wrote on 28.01.2024 at 14:02: Hello dear Gamble Joe team.

I don't want to but I need to make a complaint.

So I made a withdrawal request on 20.01.24 at https://sven-play.com/ for €950 and nothing has happened to date.
I still have the option to cancel my withdrawal request.

I have contacted the support almost every day and get the same copy paste answers every time.

Maybe you can help me further

Best regards

Hello Richman!

Unfortunately, we are not in contact with the Provider Sven Play ourselves, which is why we do not have a contact person to help you with any complaints. I'm sorry that we can't offer you any support.

Nevertheless, I'll keep my fingers crossed that your problem can be solved in another way!

Perhaps there are members here in the forum who have already had experience with the provider and can tell you about it here in the thread.

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Richman
Visitor

Withdrawal request is not processed / sven

28th Jan. 2024, at 02:12 pm CET#3
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Julian wrote on January 28, 2024 at 2:09 pm:
Hello Richman!

Unfortunately, we are not in contact with the Provider Sven Play ourselves, which is why we do not have a contact person to help out with complaints. I'm sorry that we can't offer you any support.

Nevertheless, I'll keep my fingers crossed that your problem can be solved in another way!

Perhaps there are members here in the forum who have already gained experience with the provider and can tell you about it here in the thread.

Thanks for the quick reply anyway

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Tonkabohne
Top Member

Withdrawal request is not processed / sven

28th Jan. 2024, at 04:37 pm CET#4
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According to askgamblers, some people have already waited 3 weeks for payment.

Several cases have been processed there.

Contact them, maybe they can put pressure on you.

Good Luck

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Richman
Visitor

Withdrawal request is not processed / sven

28th Jan. 2024, at 05:07 pm CET#5
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I have also contacted ask gambler and so far nothing has happened.

I canceled the payout request today and made a new one to see if it helps.

I have also blocked my account for 5 days as a precaution.

It's really frustrating.

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x****Y

Withdrawal request is not processed / sven

28th Jan. 2024, at 05:47 pm CET#6
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Richman wrote on 28.01.2024 at 17:07: I have also contacted ask gambler and so far nothing has happened.

I canceled the withdrawal request today and made a new one to see if it helps.

I also blocked my account for 5 days as a precaution.

It's really frustrating.

Why are you canceling the payout? Now the waiting time starts all over again

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Richman
Visitor

Withdrawal request is not processed / sven

28th Jan. 2024, at 05:54 pm CET#7
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x00NY wrote on January 28, 2024 at 5:47 pm:

Why are you canceling the payout? Now the waiting time starts all over again

I did that because I had the assumption that nobody cares.


That's just stalling because the amount is a bit higher

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Richman
Visitor

Withdrawal request is not processed / sven

28th Jan. 2024, at 06:54 pm CET#8
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We will process your payout within 2 working days if no further Verification is required.

Once your withdrawal has been approved, it will be credited to your payment method. For e-wallets the transfer is usually instant and for bank transfers it can take up to 3 working days. (translated)


That's the answer I get. I wonder what you are supposed to check.

My account is verified

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Malganes
Top Member

Withdrawal request is not processed / sven

28th Jan. 2024, at 09:13 pm CET#9
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Richman wrote on 28.01.2024 at 18:54: We will process your withdrawal within 2 working days, unless further Verification is required.

Once your withdrawal has been approved, it will be credited to your payment method. For e-wallets the transfer is usually instant and for bank transfers it can take up to 3 working days. (translated)


That's the answer I get. I wonder what you are supposed to check.

My account is verified

I don't know what this place is, but maybe they also have crypto as a Deposit and withdrawal method? No verification is required for crypto either, or am I seeing this wrong?

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Richman
Visitor

Withdrawal request is not processed / sven

28th Jan. 2024, at 09:24 pm CET#10
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You can pay out with astropay and Jeton but then you also have to Deposit with it but I've only ever had voucher codes

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Tonkabohne
Top Member

Withdrawal request is not processed / sven

29th Jan. 2024, at 01:47 pm CET#11
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Richman wrote on 28.01.2024 at 18:54: We will process your withdrawal within 2 working days, unless further Verification is required.

Once your withdrawal has been approved, it will be credited to your payment method. For e-wallets the transfer is usually instant and for bank transfers it can take up to 3 working days. (translated)


That's the answer I get. I wonder what you are supposed to check.

My account is verified

they check whether you have played with Bonuses etc. and have not violated the terms and conditions

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Richman
Visitor

Withdrawal request is not processed / sven

29th Jan. 2024, at 02:27 pm CET#12
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Tonka Bean wrote on January 29th, 2024 at 1:47 pm:

they check if you have played with Bonuses etc. and have not violated the terms and conditions

Moin I didn't and such a check doesn't take 7 days so I made a new request and blocked myself for 5 days

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