Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: Withdrawal at Wunderino

Topic created on 23rd Jul. 2019 | Page: 1 of 1 | Answers: 1 | Views: 3,065
DannyPeglow

Withdrawal at Wunderino

23rd Jul. 2019, at 05:05 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello all. A colleague of mine has been playing for a while on Wunderino.com where he has already made several deposits and a couple of withdrawals. Now he has won over a week ago there 1,000€ and wanted to pay out this. From here the problems started. The withdrawal was canceled after a few days and he was asked to verify his account. This gave an eternal back and forth and for some reason, which even the support could not answer, the account was virtually shut down in the time. In the meantime I let him play through my account, which was no problem for me at first. He deposited money via instant transfer from your account and then won. Then the same game started. Verification only with the peculiarity that there was another mail. We both then received the mail we would have violated the terms and conditions, he because he operates according to Wunderino several accounts, which is not true because it is my account, and I because only the account holder of your account may Deposit money. Strangely enough, he could make multiple deposits on my account without the problems occurred. Only after we wanted to pay out the money came the hint moment times the money was not allowed to deposit. The current status is that I have described the situation to them and have proved on the basis of requested documents that the account from which the money came was not debited illegally. Support requested these documents and explanation. In the case of my colleague, they did not really respond to the original email stating that he had violated the T&Cs due to multiple accounts and thus the wins would be withheld, after he too explained the facts that he was not operating a second account but that this was my account. Then they answered him the same only again. So apparently they now want to keep both wins and pay out nothing, although he neither operates two accounts nor on my account illegally deposited money. Now the question: are they allowed to do that? Is it possible to take action against it? Thank you in advance for the time you have taken.

With kind regards

Danny

This post has been translated automatically

Anonym

Withdrawal at Wunderino

23rd Jul. 2019, at 08:20 pm CEST#2
0 Likes

Nobody has liked this post so far

in general, it is always the case with OCs that paying in is no problem at all, but paying out is not easy,
especially when the sums are higher. Wunderino is according to my knowledge here already often
noticed, and now not in a positive sense. But with your description colleague deposits
to your account and plays and wins there comes naturally with the OC the suspicion
the money laundering on, logo. Evntl. you can get your net deposits again
the win - unfortunately no idea, guess times rather not, but have there with Wunderino
no experience

This post has been translated automatically

Hot Topics18th Dec. 2024 at 08:01 pm CET

World
0
World
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of livecounter_GJTesterlivecounter_GJTester
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately