Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: Winfest.com

Topic created on 12th Dec. 2019 | Page: 1 of 2 | Answers: 15 | Views: 4,104
Keyjey1887
Visitor

Winfest.com

12th Dec. 2019, at 09:41 pm CET#1
0 Likes

Nobody has liked this post so far
Hello, I have had a cash back bonus in the door at Winfest.

This as converted under bonus in the conditions. And then get this 44 € as real money.

I got afterwards no email or in the bonus area nothing further and have played with these 44 euros for hours until I had 30,000 euros. Since I have but also 3 hours before it 10,000 € withdrawal has requested what went without problems.

And I then continued to play until just a total of those 30,000 € came state.

Now all wins were canceled and the 44 € were credited to me again.

With the justification the maximum cash back payout amount would be just these 44 €.

Why one is not informed there and why one lets withdrawals request ect.

Above all, these are then double conditions.

Since the bonus conditions were kept.

That means that if I have done the 1.conditions. Remains yes only the payout of the 44€ since play makes no sense.

I should have paid out the 44 euros and then Deposit? How stupid is that?

Above all, the chat people themselves would have to first look where the conditions are hidden.

Isn't this a scam?

Ps. Curious is especially that you get Winfest Points for real money games and not for bonus ect. Why do I have 21000 Winfest points if it was supposed to be illegal?

This post has been translated automatically

v****2

Winfest.com

12th Dec. 2019, at 10:11 pm CET#2
0 Likes

Nobody has liked this post so far
well that is already a damn stupid thing if what you write here is true
you write here...so that you have made within a few hours from 44€
30.000€ made. sounds pretty incredible...never mind.

but it is generally known that such offers as good as always
a max. cashout have and the conditions were certainly
more there is unfortunately not to say.

This post has been translated automatically

Keyjey1887
Visitor

Winfest.com

13th Dec. 2019, at 04:39 am CET#3
0 Likes

Nobody has liked this post so far
First of all, I would like to answer quickly

I find it cheeky, yes rather fraud when a credit is led as a bonus one meets all requirements and he is then credited as real money without immediate info
Because why can I play with the 44 euros converted as real money if it makes no sense?
Because I can not pay out more
That is stupid
The reference to this came not during the payout request in between but after 30,000 euros were together

And I have not played for half an hour

The Winfest points were also credited to me for real money games

Pictures follow I attach or follow!

This post has been translated automatically

Keyjey1887
Visitor

Winfest.com

13th Dec. 2019, at 04:56 am CET#4
0 Likes

Nobody has liked this post so far
https://www.directupload.net/file/d/5666/h6t8rmau_jpg.htm
https://www.directupload.net/file/d/5666/jvgszqr3_jpg.htm
https://www.directupload.net/file/d/5666/8voulcdt_jpg.htm
https://www.directupload.net/file/d/5666/6escp682_jpg.htm





Note that I was able to continue playing hours after requesting a withdrawal

And the bonus conditions are all met

And I can not understand how I 44 euros are then credited as real money when I can only withdraw it anyway. Then I would have to pay out the eh immediately

Why do I not get told that right away?

It is ridiculous that one creates already the turnover demands...
It is then credited as real money.

Then it is my real money

If I had paid it out and would have paid in again. How ridiculous is that?

Especially they let you win so much, even request payouts, then continue to play and then comes something like this?

This post has been translated automatically

v****2

Winfest.com

13th Dec. 2019, at 05:04 am CET#5
0 Likes

Nobody has liked this post so far
Keyjey1887 wrote on 12/13/2019 at 04:39: First of all, let me reply quickly

I find it cheeky, rather fraud if a credit is led as a bonus one meets all requirements and he is then credited as real money without immediate info
Because why can I play with the 44 euros converted as real money if it makes no sense?
Because I can not pay out more
That is stupid
The reference to this came not during the payout request in between but after 30,000 euros were together

And I have not played for half an hour

The Winfest points were also credited to me for real money games

Pictures follow I attach or follow!

look you are trying your failure to read the Bonus terms & conditions
to read someone else in the shoes to blame. the casinos are
business enterprises and want to make money and even the most
most serious store wants / needs to make money.
if you follow the forum here a little then you see that every second day
every second day someone comes by with your story and in the end it is always the same
always the same reason why they don't get their money...
because he has not read the terms & conditions

This post has been translated automatically

Keyjey1887
Visitor

Winfest.com

13th Dec. 2019, at 09:12 am CET#6
0 Likes

Nobody has liked this post so far
I understand you, I'm not stupid

But apparently you do not understand my problem

If a bonus is under bonus in it with the conditions X
Then I must also fulfill them to be able to pay out at all
Before it is technically not possible
Then you do this. And has to the bonus again new conditions that were not mentioned there

And vorallem it makes sense for you, if one has then fulfilled the conditions.
And you get it as real money, you can play pointlessly with it, although you can no longer pay out anyway?

And the lousy thing is that you let someone play with it, this person at 10,000 can also still request payouts and then after more hours and a total of 30,000 €, says yes here that does not work?

Why is not something explicitly in the bonus conditions where you can see directly how much you have converted

Or why do not you get the same mail when the bonus is changed to real money?

And I got the Winfest points anyway.
Even if I played although I was not allowed to?
That is also not normal

So I play with bonus + bonus

Pointless

This post has been translated automatically

MisterL
Expert

Winfest.com

13th Dec. 2019, at 10:11 am CET#7
0 Likes

Nobody has liked this post so far
take cheap lawyer best from Netto or Kik

here no one will be able to help you

such Bonuses when they are implemented immediately pay out
and Deposit with the big ones again,
if you gamble for such sums
greetings Sicily uh Malta

This post has been translated automatically

C****x

Winfest.com

13th Dec. 2019, at 12:20 pm CET#8
0 Likes

Nobody has liked this post so far
I am not an expert, but if I were you, I would read the bonus conditions or Cashback (in this case both in combination) carefully and check whether you really violated them and if so, against which points.

I understand your point of view. You got the cashback and continued to play with it in the belief that it was already "paid out" in the sense of the bonus conditions

I don't know the terms and conditions, but check the exact definition/explanation of paying out the cashback. If there is really meant that you have to pay out after receiving the cashback, it probably looks bad

Of course, the casino now tries with the big win to turn you a rope from the bonus. I would remain persistent, if necessary CM, AG, MGA complaint (if it is not already clearly evident by the terms and conditions that you have done something wrong).

As I said I do not know the conditions, but for me cashback is paid when it is posted as real money on my account - then I can handle it as I want

This post has been translated automatically

Begbie
Elite

Winfest.com

13th Dec. 2019, at 12:33 pm CET#9
0 Likes

Nobody has liked this post so far
have at Winfest once violated the MaxBet Rule (risking on the ladder).
after a few mails they have warned me, but transferred the requested payout amount!
that was now no five-digit amount as with you, but what I want to say that they can sometimes be accommodating if you talk to them. So they don't have a zero tolerance policy....
Would definitely contact the support, evtl better by mail than in chat. Good luck...

This post has been translated automatically

C****x

Winfest.com

13th Dec. 2019, at 12:34 pm CET#10
0 Likes

Nobody has liked this post so far
MisterL wrote on 12/13/2019 10:11 am: take cheap lawyer best from Netto or Kik

here no one will be able to help you

such Bonuses when they are implemented immediately pay out
and Deposit again with the big ones,
if you gamble for such sums
greetings Sicily uh


.


I'm also a fan of sarcasm but the comment is really both completely unnecessary and wrong, and above all else just inappropriate.

Can you judge if he can be helped here? Dhe forum here is primarily there to help players. Whether this is possible in individual cases must be checked

But to give him a rebuff with a disrespectful and cynical comment, I just find completely...superfluous

Edit by Caro: font color adjusted



This post has been translated automatically

Hot Topics2nd Nov. 2024 at 10:36 pm CET

World
0
Offline Casinos
0
Online Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately