Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: Windetta blocks account after payout

Topic created on 23rd Jun. 2023 | Page: 1 of 1 | Answers: 2 | Views: 1,309
tiza0609
Hello dear community, I have deposited on 17.06.23 with CashtoCode 25 euros at Windetta.co, unfortunately, the 25 euros were then gone. But I had a bonus and have converted it and also adhered to the bonus conditions and had 480 euros as a withdrawal request, I requested via bank transfer the withdrawal, I was confirmed in the upper right corner in green letters that the money was successfully paid out. I have waited 6 days, because on 17.06.23 (Saturday) was weekend and I have requested on this day the payout against evening. On Friday 23.06.23 I wanted to log in and there it said that I can not log in because of gambling addiction. But I don't know where I locked myself out or other things, I contacted Windetta live support, live support said send an email to customer service, I sent 5 mails and waiting for a reply until today, I was always written that customer service is very busy but every day? Are there so many people contacting customer service every day? I have written 5 times with the Live Chat, what if I had not requested a withdrawal and then deposited a few more times? Would the login have worked then like the deposits? The casino group is Alimaniere-sociedad-de-responsabilidad-limitada and operates other casinos: Cosmic, Casiwave, I Wild Casino, Spinsbro, Stelario, Winstoria. I can still log in to the listed partner casinos, so what happens if I Deposit there and maybe win something??? If this casino group would take the Player protection seriously, which it does not, then they would have to block me from the theory of the above casinos, which is not the case, because I logged in there once everywhere and just looked, whether I can deposit something and yes it would work...So I would advise you to keep your hands off these casinos, maybe they also find reasons to block you after a requested withdrawal or they just change the bonus rules when you have converted your bonus, not even my deposited 25 euros they want to pay me back, just ridiculous.





This post has been translated automatically

Bluff
Expert
never heard of this casino

This post has been translated automatically

frapi07
Elite
You've already sent 5 emails to support today and are complaining that they haven't answered yet, even though you just wrote them today. Should they answer immediately or how do you imagine that?

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 05:22 pm CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1 online
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately