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# Other Casinos #: Wildpharao Balance has disappeared during payout

Topic created on 22nd Mar. 2022 | Page: 1 of 1 | Answers: 6 | Views: 1,824
Balu91

Wildpharao Balance has disappeared during payout

22nd Mar. 2022, at 02:50 pm CET#1
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Afternoon,

i have the following request. I have used a 250% bonus at Wildpharao with a Deposit of 25€. I managed to wager the bonus completely and had an amount of
~1127€. I requested a withdrawal of 1000€. Since you can only request one withdrawal open at a time, I continued playing with the 117€. Since the payouts at WIldpharao take a relatively long time, I continued to play with the 117€ for about 10 days. At times I was even at 1200€. Finally I had 500€ in my balance and an open payout of 1000€. I contacted the chat support and they looked at my withdrawal and said that the withdrawal is now "processed".

Up to this point everything was fine. But now I have seen that in my purse the 500€ balance has disappeared. Thereupon I had written directly to the support. After a long back and forth, the support said that I had gambled away the money and that I had no money in my balance at the time of the completed withdrawal. Later it was all at once about the maxcashout of 50x deposit. This would be in my case but still 1250€ and not 1000€. After renewed back and forth and the accusation that I had no 500€ in my balance, we remained so that the whole thing is checked. Since I did not receive an answer in a few days, I contacted the chat again. He said again that I had completely gambled away the money that was in my balance

I would never make such a fuss and I never had problems with withdrawals before. But now I'm concerned with the principle, because I'm being portrayed as a liar and apparently making up stories.

Regardless of how high the allowed cashout is, I am definitely entitled to 250€ according to support. Is there anything that can be done here?

P.S: I have a screenshot of my current balance + withdraw. In this chat, I even asked again explicitly whether my balance remains available in a withdrawal. And as mentioned, the support claims that I had 250€ on the balance after wagering and have gambled away this money. The screenshot shows already 1000€, so somehow all this makes no sense.

Thanks for the help and best regards

Balu91

https://ibb.co/qCcYKBd

https://ibb.co/bWT6p3H

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Falko
Icon

Wildpharao Balance has disappeared during payout

22nd Mar. 2022, at 04:36 pm CET#2
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You can copy this text to Casino Guru as a complaint. Wild Pharaoh is advertised on this platform and the support there can also contact it

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Balu91

Wildpharao Balance has disappeared during payout

22nd Mar. 2022, at 04:57 pm CET#3
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Super, I will do. Thanks a lot!

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Denjo889
Experienced

Wildpharao Balance has disappeared during payout

22nd Mar. 2022, at 05:46 pm CET#4
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Yes exactly Casino Guru complaint they have helped me back then also with Wild Pharaoh lg

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Lautrer1986
Amateur

Wildpharao Balance has disappeared during payout

24th Mar. 2022, at 06:57 am CET#5
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Moin, no idea where you found the casino, but what do you expect with the great license and permissions
1 minute googled the casino and already I would never play there...
Always these discussions because of the dirt Curacao booths

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Anonym

Wildpharao Balance has disappeared during payout

24th Mar. 2022, at 07:45 am CET#6
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Lautrer1986 wrote on 24.03.2022 at 06:57: Moin, no idea where you found the casino, but what do you expect with the great license and permissions
1 minute googled the casino and I would never play there...
Always these discussions because of the dirt Curacao booths

At Curacao booths I had in life far fewer problems than in MGA casinos

Wins have been paid out immediately between 5 seconds and a few hours.

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Lautrer1986
Amateur

Wildpharao Balance has disappeared during payout

24th Mar. 2022, at 09:15 am CET#7
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Ok, I can not really judge because I have never registered in such a casino. Yes the MGA also makes as problems, so in principle we should invest our money differently 😁

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