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# Other Casinos #: Wildjackpots refuses payout

Topic created on 03rd Jan. 2020 | Page: 1 of 1 | Answers: 6 | Views: 1,989
Fuxxxl
Visitor

Wildjackpots refuses payout

3rd Jan. 2020, at 07:35 pm CET#1
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Hello !
The following situation: On December 31 I registered at the above casino, and accepted a Welcome bonus ( 50€ deposited, 50 € bonus)

Had a very very good run, and after wagering had 1500€ in the account. Then made a withdrawal ( 1500 - 50 bonus so 1450€)
After that I sent my Verification documents. So far so good.

Then yesterday this email:

Hello ****,
We have received your withdrawal request; however, it has been denied by our Audit Team.
Please be advised that during the verification of your withdrawal they have noticed that our Bonus terms and Conditions were breached.
Please be reminded that: " The maximum bet allowed when playing with any type of bonus should be less than 20% of the value of the bonus credited and should not exceed 8 EUR, 8 USD, 8 CAD, 80 SEK, 80 NOK (as applicable) per single bet (For example: placing a bet of 8 EUR after claiming an initial bonus of 100 EUR is allowed). Please be advised that even if a small percentage of the amount will exceed the above threshold, regardless of the outcome of that bet; or number of times; more so, one bet exceeding the maximum threshold, will be treated as a breach and will result in all winnings being voided, while any type of bonus is still active in your account. "
Upon checking, on the 31[sup]st[/sup] of December, you have claimed a Deposit bonus of 50 EUR therefore, the maximum bet allowed should not exceed 8 EUR.
The bets placed that led to the breach of the Bonus Terms & Conditions during the wagering were the following:

  • 51.00

  • 52.00


All your winnings were generated from this therefore, they have been voided accordingly and your last deposit of 50 EUR has been returned to your balance.
Please find time to also visit our Bonus and General Terms & Conditions to avoid any inconvenience in the future.



Man English is good enough to understand all this. But the fact is that I have never played higher than 2 € per spin.
Bonus Buys I have of course not made, but where can you make 51 € and 52 € buys. I only play slots, so I haven't made any insane Roulette bets or the like
Furthermore, this is not my first bonus, I know exactly that you can not play megalomaniac bets. Or do I understand something wrong above?

Now I am probably recommended to check my betting history. I have tried. But it is empty for me. yes, empty
Johnny from the Live Chat says he can see my history, but he can't send it to me. They only say contact payments@blabla. But they do not respond to my e-mails.


Smells to me anyway as I was properly cheated, but does anyone have ideas on how to proceed?
Am grateful for any food for thought!

You all a great 2020


LG






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x****Y

Wildjackpots refuses payout

3rd Jan. 2020, at 07:46 pm CET#2
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did you use the Risk ladder/cards in the slots?

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Fuxxxl
Visitor

Wildjackpots refuses payout

3rd Jan. 2020, at 07:55 pm CET#3
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No, I never have, I never will

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Fuxxxl
Visitor

Wildjackpots refuses payout

3rd Jan. 2020, at 08:20 pm CET#4
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Oha. Yes, I did. I remember now. Tried 2x on the ladder. Since the jump to 85 (or so) was tempting. Both times missed. So I screwed up because of that. Well that's sad

Thanks for the answer

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x****Y

Wildjackpots refuses payout

3rd Jan. 2020, at 08:31 pm CET#5
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Fuxxxl wrote on 03/01/2020 at 20:20: Oha. Yes I did. I remember now. Tried 2x on the ladder. Since the jump to 85 (or so) was tempting. Missed both times. So I screwed up because of that. Well that's sad

Thanks for the answer


unfortunately yes. you can still file a complaint with the mga

https://www.mga.org.mt/support/online-gam ing-support/ (remove space between gaming)

but don't get your hopes up

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Fuxxxl
Visitor

Wildjackpots refuses payout

3rd Jan. 2020, at 08:48 pm CET#6
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Have no hope own fault I would say, think that is also only happened because my head said that I effectively 1 euro and 2 euro set. Which is also correct. but pretty clear that I'm on the losing side

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v****2

Wildjackpots refuses payout

3rd Jan. 2020, at 10:03 pm CET#7
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to read on another casino Affiliate site

WildJackpots is placed on our warning list due to predatory and player unfriendly terms and conditions

This post has been translated automatically

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