i signed up last friday at Wild Fortune casino, which is newly advertised by some streamers, and deposited 100€ with 100% bonus.
after wagering 4500€ with 1-2€ bets, i cashed out 1100€ and submitted all my documents for Verification
my account was fully verified yesterday, but the casino has now cancelled 5 withdrawal requests, while in livechat they told me each time to "try" again and "hope" it works this time.
just now i was in the chat again and they had "assured" me that i will receive my winnings. but after a few minutes the support person suddenly told me that my case is now under "investigation" and they can't give me any more information...after that i was kicked out of the chat, although i always stayed friendly!
i forwarded a copy of the chat to my email address.
i have not violated any bonusterms and have only played on 1-2€ bets, at maxbet 5€!
i don't understand the world anymore, since 1100€ for a casino is not a significant amount, but i can more than use this money at the current time.
can i do anything about it or is there someone here at gamblejoe who can have a say in this?
i am desperate and extremely unhappy about this
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j****0
Forum posts:7Member has been banned
Wild Fortune does not pay out
1st Dec. 2020, at 04:27 pm CET#2
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Have you ever created an account there?
Most of the time, "Investigations" are linked to the suspicion of a double account
It is also possible that you have played games that are forbidden to wager. Check the best again the bonus Agbs if you there is nothing apart from the max Bet what they could complain. Grade with wins with Bonus money casinos look especially after whether they can not yet deny ne payment
Ex. 15) Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited."
i have never had an account there. furthermore, according to the bonus conditions, there are no prohibited games, only games that do not wager. i have not played these either. game rounds delayed or any other objectionable behavior, i have not had either.
there is nothing i could have done wrong. i just read through the complete agbs again.
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N****0
Forum posts:6Member has been banned
Wild Fortune does not pay out
1st Dec. 2020, at 05:08 pm CET#4
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Okay, then just wait. They'll get back to you, and if you didn't do anything wrong, you'll get your money
They will probably check your entire game history, which of course can take some time.
so unfortunately it doesn't look at all as if anyone from the answers. if no mail is answered and you are thrown out of the chat without anyone giving a reason for all this dubious behavior, then that's more than unserious. checking a game history probably doesn't take 4 days for a casino in 2020 either.
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N****0
Forum posts:6Member has been banned
Wild Fortune does not pay out
1st Dec. 2020, at 05:36 pm CET#6
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Say, I've been waiting for my payout for 5 days at Slottyvegas.
Are you able to log in? Is the money in the player account?
slotty needs at the moment longer, but there gets his money also and if you ask also very fast. and withdrawals are not simply canceled there, as here.
the money is still on my account. i have of course requested a withdrawal again and this is since this morning on "pending". and when i log in again tomorrow, it is again on "discarded"
it is unbelievable. again two days have passed and today my payout was rejected again.
and the best: i should just try again
i have complained officially and there is no answer. the chat changes its opinion every minute which withdrawal method i should choose.
this time i should choose international bank transfer which takes 3-5 days at least...when i just filled all this out i was kicked out of the chat again with the words "wish you best of luck with your withdraw request"....couldn't believe my eyes.
such a cheeky scumbag store. pure scam
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Anonym
Former Member
Wild Fortune does not pay out
3rd Dec. 2020, at 10:35 pm CET#9
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fros7byte wrote on 12/03/2020 at 1:12 pm: quick update:
it's unbelievable. again two days have passed and today my payout was rejected again.
and the best: i should just try again
i have complained officially and there is no answer. the chat changes its opinion every minute which withdrawal method i should choose.
this time i should choose international bank transfer which takes 3-5 days at least...when i just filled all this out i was kicked out of the chat again with the words "wish you best of luck with your withdraw request"....couldn't believe my eyes.
such a cheeky scumbag store. pure scam.
hello I find this casino but also only through detours, is apparently a new not yet tested
Wild Fortune does not pay out
Nobody has liked this post so far
i signed up last friday at Wild Fortune casino, which is newly advertised by some streamers, and deposited 100€ with 100% bonus.
after wagering 4500€ with 1-2€ bets, i cashed out 1100€ and submitted all my documents for Verification
my account was fully verified yesterday, but the casino has now cancelled 5 withdrawal requests, while in livechat they told me each time to "try" again and "hope" it works this time.
just now i was in the chat again and they had "assured" me that i will receive my winnings. but after a few minutes the support person suddenly told me that my case is now under "investigation" and they can't give me any more information...after that i was kicked out of the chat, although i always stayed friendly!
i forwarded a copy of the chat to my email address.
i have not violated any bonusterms and have only played on 1-2€ bets, at maxbet 5€!
i don't understand the world anymore, since 1100€ for a casino is not a significant amount, but i can more than use this money at the current time.
can i do anything about it or is there someone here at gamblejoe who can have a say in this?
i am desperate and extremely unhappy about this
This post has been translated automatically
Wild Fortune does not pay out
Nobody has liked this post so far
Most of the time, "Investigations" are linked to the suspicion of a double account
It is also possible that you have played games that are forbidden to wager. Check the best again the bonus Agbs if you there is nothing apart from the max Bet what they could complain. Grade with wins with Bonus money casinos look especially after whether they can not yet deny ne payment
Ex. 15) Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited."
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Wild Fortune does not pay out
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there is nothing i could have done wrong. i just read through the complete agbs again.
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Wild Fortune does not pay out
Nobody has liked this post so far
They will probably check your entire game history, which of course can take some time.
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Wild Fortune does not pay out
Nobody has liked this post so far
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Wild Fortune does not pay out
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Are you able to log in? Is the money in the player account?
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Wild Fortune does not pay out
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the money is still on my account. i have of course requested a withdrawal again and this is since this morning on "pending". and when i log in again tomorrow, it is again on "discarded"
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Wild Fortune does not pay out
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it is unbelievable. again two days have passed and today my payout was rejected again.
and the best: i should just try again
i have complained officially and there is no answer. the chat changes its opinion every minute which withdrawal method i should choose.
this time i should choose international bank transfer which takes 3-5 days at least...when i just filled all this out i was kicked out of the chat again with the words "wish you best of luck with your withdraw request"....couldn't believe my eyes.
such a cheeky scumbag store. pure scam
This post has been translated automatically
Wild Fortune does not pay out
Nobody has liked this post so far
hello I find this casino but also only through detours, is apparently a new not yet tested
This post has been translated automatically
Wild Fortune does not pay out
Nobody has liked this post so far
This post has been translated automatically