Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

# Other Casinos #: What game is Mybet playing with me? All very surprising.

Topic created on 02nd Mar. 2021 | Page: 1 of 1 | Answers: 5 | Views: 1,601
Malganes
Top Member

What game is Mybet playing with me? All very surprising.

2nd Mar. 2021, at 08:27 pm CET#1
0 Likes

Nobody has liked this post so far
It should not be interpreted here perhaps immediately, as a complaint. I would like to share my current experience what has to do with the Casino mybet.com with you or get rid of.
I had made a Deposit with a 100% bonus. I managed to convert this bonus yesterday evening. So nothing stood in the way of a withdrawal.
I had deposited with Trustly and wanted to withdraw with this method. My account was already verified
My withdrawal was rejected again and again with an error message, which I unfortunately no longer have in mind

I then contacted the friendly customer service via chat. I asked them why my withdrawal request was rejected again and again, even though my account was
is already verified. The lady then wanted a screenshot of the page where it can be seen that my account is verified. But unfortunately the chat with the lady was interrupted,
because it took too long for me to submit the screenshot and I then had a male employee in the chat. Explained the matter to him and he had read through the chat history again
read through again. He then said that it was still an old Verification from when mybet was not yet restructured and everything was taken over so.

To my great surprise, my withdrawable balance had disappeared in the meantime. I was told that my withdrawal request was canceled. However, I had not received any
i had not received any information about this and there was nothing to be seen in my account history. The friendly employee then initiated the DE-compliant verification process for my account so that
now finally my account is verified to the DE guidelines. So with Perso and Selfie. Then I uploaded a screenshot of my payment method for verification.
This is still on "in process" "waiting for approval" until now.

Then I still had the problem that my old address was still entered. The employee in the chat then said, this is no problem, I'll just change it for them.
As a proof I sent him the documents of my identity card in the chat. He then entered my new address in my profile.
That was yesterday evening. This morning I look in my profile and lo and behold, my old address was entered there again. Again in the chat and asked, why then now again
my old address is registered. The lady said that she clarifies it and then changes later. Nothing was changed until now.

Am I just stalling here and want to prevent a payout?
Sorry for the then but long text and thanks for the attention and for reading

This post has been translated automatically

Anonym

What game is Mybet playing with me? All very surprising.

2nd Mar. 2021, at 08:39 pm CET#2
0 Likes

Nobody has liked this post so far
Don't worry, they won't stall you. You will get the money, but it may take a while because of the Verify-thingy and because once again one doesn't really know what the other one is doing...

This post has been translated automatically

Falko
Icon

What game is Mybet playing with me? All very surprising.

2nd Mar. 2021, at 08:40 pm CET#3
0 Likes

Nobody has liked this post so far
I was also already verified at mybet at that time. Then the new gambling law was passed in Germany. Previously, I have already paid out a few times there and always worked. Then after the new law was passed, I again requested a withdrawal there and it was then canceled and posted back to my player account. Then I had to verify myself again and sent my documents by mail. Nothing happened for 4 days and I became weak. Then I gambled away my withdrawal again and where the money was all, I got no 5 minutes later the mail Verification completed and withdrawals are now possible again. I was very annoyed about this. But since then no more problems and withdrawals are processed as before within minutes. Well, maybe they do the same with you now, wait until you are weak, gamble away the win and then get the mail verification completed. Since these memories are awakened with me again when I read your text here now

This post has been translated automatically

Malganes
Top Member

What game is Mybet playing with me? All very surprising.

2nd Mar. 2021, at 08:57 pm CET#4
1 Like

Liked this post: Anonym
Autonym wrote on 02.03.2021 at 20:39: Don't worry, they are not stalling you. You'll get the money, but it may take a while because of the Verify-thing and because one of us doesn't really know what the other one is doing....

Thanks for the encouragement and hope for the payout

This post has been translated automatically

Malganes
Top Member

What game is Mybet playing with me? All very surprising.

2nd Mar. 2021, at 09:06 pm CET#5
0 Likes

Nobody has liked this post so far
Falko wrote on 02.03.2021 at 20:40: I was also at the time at mybet already verified. Then the new gambling law was passed in Germany. Before that I paid out a few times there and always worked out. Then after the new law was passed, I again requested a payout there and it was then canceled and posted back to my player account. Then I had to verify myself again and sent my documents by mail. Nothing happened for 4 days and I became weak. Then I gambled away my withdrawal again and where the money was all, I got no 5 minutes later the mail Verification completed and withdrawals are now possible again. I was very annoyed about this. But since then no more problems and withdrawals are processed as before within minutes. Well, maybe they do the same with you now, wait until you are weak, gamble away the win and then get the mail verification completed. Since these memories are awakened with me again when I read your text here now.

Do not worry, they are with me but to the wrong, I certainly do not gamble away my win
I have a lot of patience^^ They also told me that even before now my verification of my payment method is completed, I can request a new withdrawal. But I'll wait until everything is verified first and only then I'll make a new withdrawal request. Or does it make sense if I request the payout as well now?

This post has been translated automatically

Anonym

What game is Mybet playing with me? All very surprising.

2nd Mar. 2021, at 09:16 pm CET#6
0 Likes

Nobody has liked this post so far
Malganes wrote on 02.03.2021 at 21:06
Don't worry, they got the wrong one with me though, I'm definitely not gambling away my win
I have a lot of patience^^ They also told me that even before now my payment method Verification is complete, I can request a new withdrawal. But I will wait until everything is verified first and only then I will make a new withdrawal request. Or does it make sense if I request the payout as well now?

i would wait and possibly put limit on 1€

This post has been translated automatically

Hot Topics18th Nov. 2024 at 09:54 am CET

Offline Casinos
0
World
0
Miscellaneous
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately