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# Other Casinos #: Wetten.com does not pay out/Support not helpful

Topic created on 28th Nov. 2018 | Page: 1 of 2 | Answers: 14 | Views: 3,587
Anonym

Wetten.com does not pay out/Support not helpful

28th Nov. 2018, at 02:03 pm CET#1
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Hello,



unfortunately, I now have to open a complaint after all.



Wetten.com holds back my payout over 3000€ or does not pay it out.



On Friday last week the payout was initiated. Thereupon the documents for Verification were requested. These were submitted on Saturday and confirmed on Sunday. On Sunday I also received the payout confirmation:

Payout completed.
*****, your withdrawal via Entercash in the amount of 3000 € has been processed by us. Please note that it may take 2-3 days before you can dispose of the amount.





Knowing Entercash payouts, I expected that by Tuesday at the latest, the payout should be in my account

I wrote to Entercash support last night and interestingly received the following reply:



Hi Philip,

Kindly contact the merchant from your end, and explain the situation, as they are currently holding the funds from being sent, thus no actions can be taken from us.

Regards,
Entercash Support

After contacting support, the chat flow was as follows:

Support
Welcome to Wetten.com customer service. How may I be of assistance?

I:
Hi, it's about the payout *****
I was sent an email on Sunday that the payout was processed by you
Entercash told me today that the payout is still with you and it needs to be released
Can you maybe help me there?


Support:

Your account was verifize after receipt of documents payout is then veranlsst, keep in mind that there was a weekend here




I:
Of course yes, I also already got a payout confirmation from you on Sunday
But unfortunately this is not true as Entercash said they still need to approve the payout. My account is already fully verified



Support:
Payments are made by reference numbers, not by accounts, if you have already had payments, the following are certainly not far behind


I:
I have already received a payout confirmation from you!
On Sunday! It was said that the payout was already processed by them
But Entercash, the Provider says they still have to release the payout
something is wrong
YOUR WITHDRAWAL CONFIRMATION
Entercash
3.000,00 €

TRANSACTION DETAILS SUCCESSFUL
Amount paid out: € 3,000.00

Fee: 0,00

Total: 3.000,00 €




Date: 25.11.2018 19:23:26

Reference Number: 2018110102700007102
Hello?
Could you please check the payout reference number?



Support:

We have and more than just say that this is ok, I can not, because the status is already as successful





I'm a bit desperate as I was really excited about the win and it's also in the four figure range.



The support is zero helpful here - dear GambleJoe team, can you maybe help?



Many greetings,

Philip (Gottlike)

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KerstinHen
Experienced

Wetten.com does not pay out/Support not helpful

28th Nov. 2018, at 02:08 pm CET#2
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I do not belong to the gj team but wait until Friday. They will pay out. Have there also already paid out in the 3-digit range. Had to wait almost 6 business days

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KerstinHen
Experienced

Wetten.com does not pay out/Support not helpful

28th Nov. 2018, at 02:17 pm CET#3
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Gottlike wrote on 11/28/2018 at 2:10 PM

But what kind of support is this? The answers are absolutely not helpful.

Yes that's how it was for me too. But since Entercash already has a "processing number", you will get your money

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Anonym

Wetten.com does not pay out/Support not helpful

28th Nov. 2018, at 02:18 pm CET#4
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KerstinHen wrote on 11/28/2018 at 2:17 pm
Yes that's how it was with me too. But since Entercash already has a "processing number" you will get your money.

Thanks you reassure me a little. I would like to have the entercash post edited again to -In Processing-

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Dutch78
Expert

Wetten.com does not pay out/Support not helpful

28th Nov. 2018, at 02:19 pm CET#5
1 Like

Liked this post: Anonym
I've already written it to you in the other thread:

You have already received the payment confirmation, so all is well, do not worry, the money will surely come.

Entercash can also assign the order ID, which is always a good sign.
If for some reason they wanted to deny the withdrawal, you would have found out a long time ago and the withdrawal confirmation would not have gone out.
Be patient until tomorrow, you will see that the money will be there.
Patience is certainly difficult, but in your case, you should not worry, everything will be fine


What else should the support write, the payout is confirmed, now it's up to you to be patient.
I would understand if you complained if there were more than 5 business days between the confirmation and the complaint, but even in the initial email it said that you should have 2-3 business days of patience, Sunday does not count, so they are still on target.
Again, don't worry, everything will be fine.

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Anonym

Wetten.com does not pay out/Support not helpful

28th Nov. 2018, at 02:21 pm CET#6
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Dutch78 wrote on 11/28/2018 at 2:19 pm: I wrote you in the other thread too:

What else should the support write, the payout is confirmed, now it's up to you to be patient.
I would understand if you complained if there were more than 5 business days between confirmation and complaint, but even in the initial email it said that you should have 2-3 business days of patience, Sunday does not count, so they are still on target.
Again, don't worry, everything will be fine.

Yes, you are right. Funny how with money you get so nervous and panic shoots right up. Normally I'm a really rational thinking person who doesn't overreact like that at all. But with Online Casinos and their payouts.... You can hunt me with that

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KerstinHen
Experienced

Wetten.com does not pay out/Support not helpful

28th Nov. 2018, at 02:30 pm CET#7
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Gottlike wrote on 11/28/2018 at 2:21 pm

Yep you guys are already right. Funny how with money you get so nervous and your panic shoots right up. Normally I'm a really rational thinking person who doesn't overreact like that at all. But with Online Casinos and their payouts.... You can hunt me with that

Not just you. I was certainly chased in the literal sense once around the equator but rather a little later the money than nothing won with a deposit. Your deposited money could have been played down in less than 10 minutes. So put your feet up and relax and do not look every few hours whether the money is already there. I was also like that with big wins. Now I look only in the afternoon once a day in online banking and believe me, you're more happy when it's there, as if you look every hour 😁I send enclosed my congratulations

Ps. I also have a little bit in nem casino on the account, which slots ran with you?

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Anonym

Wetten.com does not pay out/Support not helpful

28th Nov. 2018, at 02:35 pm CET#8
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KerstinHen wrote on 11/28/2018 at 2:30 pm
Not just you. I was certainly also chased in the literal sense once around the equator but rather a little later the money than nothing won with a deposit. I send enclosed my congratulations with

Ps. I also have a little bit in a casino on the account, which slots ran with you?

Thanks for the congratulations! I even get an SMS notification when a payment ü500€ on my account. So I do not even have to log in

Book of Dead, Golden Fish Tank and Moon Princess did very well for me. In that order You can also check out my winning pictures.

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Huseyin
Experienced

Wetten.com does not pay out/Support not helpful

28th Nov. 2018, at 02:36 pm CET#9
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Couldn't you use Trustly as payout, because it says that trustly payout takes few hours ?

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Anonym

Wetten.com does not pay out/Support not helpful

28th Nov. 2018, at 02:43 pm CET#10
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Huseyin wrote on 28/11/2018 at 14:36: Couldn't you use Trustly as payout because it says that with trustly payout takes few hours ?

The payout is no longer cancelable and I was only offered "wire transfer (entercash)" as a payout method. Is perhaps because I used Sofortüberweisung as a Deposit method.


I'm waiting patiently for the week and will get back to you on Monday at the earliest (or as soon as the withdrawal has been made).

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