# Other Casinos #: Westcasino - retains win.

Sega8993 wrote on 04/11/2020 at 12:42 PM
Here is a summary

I recently created an account through Westcasino.

My bank account was already used through my husband's account
( -> deposits and withdrawals were often made through my bank account without any problems )

After some time the Deposit option "immediate bank transfer" was blocked

We did not know at that time why the option was blocked on my husband's account
After we had contact with a customer service representative and asked why the payment option is blocked, he explained to us that it is due to the deposits made through my bank account (wife) - According to the terms and conditions, this is also legally correct.
We have explicitly asked whether I can create an account and use my bank account -> this confirmed the consultant that it would of course be possible

After the confirmation of the customer adviser I create myself an account

After several deposits, which also worked without problems, I won and made a withdrawal in the amount of 2,000 € that I wanted to pay out.

After a few days I received an email from WestCasino saying that the win was invalid because the bank account was used "multiple times".

( >> if we would receive this email with wins that were won via the account of my husband , we would be able to understand this because the deposits were made through my bank account and that the payment option "immediate transfer" is blocked.
But that I get such a mail through my account we can not understand - this is also Lt. the AGB's not right! )

We have read through the terms and conditions, with so-called "double accounts" the wins are invalid.
With deposits of third (friends, family, spouse, etc.) Bank accounts, the wins are invalid and the deposits must be returned to the account holder.

In my case it is not third parties and not a double account.
According to the terms and conditions, it is not legal for westcasino to consider the winnings deposited by me from my bank as invalid and to retain them!

Also according to T&C's westcasino would have to pay back all amounts deposited by my husband through my bank account.

Also contact via the chat function is made without waiting for days for a response from westcasino

Unfortunately I do not know what else I can do ... I just do not understand it.

This post has been translated automatically

This post has been translated automatically