# Other Casinos #: Wazamba account locked

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kloni wrote on 05/08/2021 at 13:59: Hello Dear Community,
i have the following problem. I have an account with Wazamba and everything has actually gone well so far. Deposit no problem, Verification no problems, withdrawals were processed on time.
Now I was playing at Wazamba and all of a sudden an error came up. I was logged out. Then I wanted to log in again and then it said there account is frozen......
So I wrote to the support. There they told me that due to the policy Verwantortungsbewusstes play my account is permanently locked. I so the AGB's durchforstet and found nothing about it. No one can tell me what that is for a policy. It is now also not bad that they have frozen my account but I still have 1,400 € open withdrawals...
Now they told me I get a mail where it is then about my remaining balance. Now I'm afraid that the remaining balance really only refers to my 40 € and a few crushed.

Has anyone ever had the problem that one was simply blocked without warning and the reason was the verwantortungsbewusstes play???

Thanks for your help.

This post has been translated automatically

This post has been translated automatically