# Other Casinos #: Warning about NetBet casino - win will not be paid out

Saphira wrote on 16/10/2019 at 21:21: Used the Welcome bonus on 07/10/2019 at NetBet, was able to implement it successfully (in compliance with the conditions) and in the end had a win of 180, - Euro. I gave that to the payout. When the amount on 09.10. in the casino was still displayed as "pending", I asked. NetBet then asked me via mail to verify me. I sent all documents (ID, copy of the utility bill, copy of the bank statement) as requested via mail to NetBet. Back came the request to send a bank statement on which both IBAN and BIC were clearly visible. This had been the case anyway, but I then sent the account statement a second time with the note that the BIC was to be found in the upper right corner of the document. IBAN was emblazoned bold and large in the middle of the page. So far so good

After I heard nothing for 2 days and the payout still had the status "pending", I asked again on 12.10. at NetBet. Thereupon, another 2 days passed without response. On 14.10. I tried to settle the matter via chat, which did not work because you can not reach anyone via chat at NetBet. Both during the day and in the evening and at night. Quite annoyed, I then wrote a still polite mail asking support to pay out the win. I also pointed out that I will not cancel the amount under any circumstances, if they aim to do so, because I cannot be sure if wins will be paid out at all. I also announced that I would post the problem on "Gamblejoe" if I continued to be ignored

Then actually on 15.10. came a mail from support. This time from a "Heidi", who claimed in a rather cheeky tone that the account statement had not been received. And I should just send it to her by mail, so that they could "finally" proceed with the validation of the payout. I then sent the account statement a third time, this time to Heidi. To be on the safe side, I wrote that this was already the third time and that she would find both IBAN and BIC clearly and unmistakably on the document

Today on 16.10. I receive an email from NetBet support in the afternoon. How happy they are that I trust the casino, only they would need a bank statement (sic!) from me, on which both IBAN and BIC must be included. Behind it immediately the note that I can also cancel the withdrawal at any time during the validation process with a precise explanation of where to click

I then escalated a bit and asked the support, among other things, whether they want to make fun of me?

No answer. I know that this is a relatively small amount, but I would still like to warn against depositing in this casino, especially because certainly some Deposit there and then it becomes even more annoying with larger or very large wins. For me, it is also a matter of principle. If they already organize such a drama with 180, - Euro and work with delay and stalling tactics. It is quite obvious that NetBet Casino is not willing to pay out wins and during this stalling tactic speculates that you cancel your payout. Of course, I would rather cut off my hands than do that, which would be completely stupid after such an act. I've already written off the money in my mind, but I think you should make something like this public. This is my first bad experience with a casino. With the others, it always went quickly and without problems


If, contrary to expectations, I receive the win, I will write it here

This post has been translated automatically

This post has been translated automatically

Saphira wrote on 16/10/2019 at 21:21: Used the Welcome bonus on 07/10/2019 at NetBet, was able to implement it successfully (in compliance with the conditions) and in the end had a win of 180, - Euro. I gave that to the payout. When the amount on 09.10. in the casino was still displayed as "pending", I asked. NetBet then asked me via mail to verify me. I sent all documents (ID, copy of the utility bill, copy of the bank statement) as requested via mail to NetBet. Back came the request to send a bank statement on which both IBAN and BIC were clearly visible. This had been the case anyway, but I then sent the account statement a second time with the note that the BIC was to be found in the upper right corner of the document. IBAN was emblazoned bold and large in the middle of the page. So far so good

After I heard nothing for 2 days and the payout still had the status "pending", I asked again on 12.10. at NetBet. Thereupon, another 2 days passed without response. On 14.10. I tried to settle the matter via chat, which did not work because you can not reach anyone via chat at NetBet. Both during the day and in the evening and at night. Quite annoyed, I then wrote a still polite mail asking support to pay out the win. I also pointed out that I will not cancel the amount under any circumstances, if they aim to do so, because I cannot be sure if wins will be paid out at all. I also announced that I would post the problem on "Gamblejoe" if I continued to be ignored

Then actually on 15.10. came a mail from support. This time from a "Heidi", who claimed in a rather cheeky tone that the account statement had not been received. And I should just send it to her by mail, so that they could "finally" proceed with the validation of the payout. I then sent the account statement a third time, this time to Heidi. To be on the safe side, I wrote that this was already the third time and that she would find both IBAN and BIC clearly and unmistakably on the document

Today on 16.10. I receive an email from NetBet support in the afternoon. How happy they are that I trust the casino, only they would need a bank statement (sic!) from me, on which both IBAN and BIC must be included. Behind it immediately the note that I can also cancel the withdrawal at any time during the validation process with a precise explanation of where to click

I then escalated a bit and asked the support, among other things, whether they want to make fun of me?

No answer. I know that this is a relatively small amount, but I would still like to warn against depositing in this casino, especially because certainly some Deposit there and then it becomes even more annoying with larger or very large wins. For me, it is also a matter of principle. If they already organize such a drama with 180, - Euro and work with delay and stalling tactics. It is quite obvious that NetBet Casino is not willing to pay out wins and during this stalling tactic speculates that you cancel your payout. Of course, I would rather cut off my hands than do that, which would be completely stupid after such an act. I've already written off the money in my mind, but I think you should make something like this public. This is my first bad experience with a casino. With the others, it always went quickly and without problems


If, contrary to expectations, I receive the win, I will write it here

This post has been translated automatically

This post has been translated automatically

This post has been translated automatically