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# Other Casinos #: Vulkanvegas does not pay out 10.000€ win and locks my account

Topic created on 19th May. 2020 | Page: 1 of 1 | Answers: 7 | Views: 9,289
JonasB1010

Vulkanvegas does not pay out 10.000€ win and locks my account

19th May. 2020, at 08:57 pm CEST#1
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Good evening, I have always been a silent observer here, but now I need help.
I deposited over 1000€ on Saturday night at Vulkanvegas Casino and played my way up to a win of 10,000€. I then requested a withdrawal and thought nothing more of it, after all my account was already verified and I had already withdrawn 2000€ a few days before which arrived. Strangely enough in 200€ increments, but I did not question this further and was just happy that my money is there.
Yesterday my account was suddenly blocked and I was accused of having a second account there with a mail address I have never seen in my life. Later it was said that this second account made deposits with my Visa card as follows: 10€, 25€, 45€, 10€ as well as 500€. I checked my online banking, but these amounts have never gone out for this casino so. Further, it then said today that the or the person played with a Samsung Galaxy S10+, on both accounts. I played with my iPad that day and funnily enough don't even own such a phone. I then requested a game history as well as payment history, but did not receive those. I have already filed a complaint with askgamblers
What other avenues can I take, what lawyers do you recommend? I wanted to use this money to balance my credit card and save and actually quit the Online Casinos chapter and now I'm sitting here along with these absolutely stupid accusations
I also tried to explain to them that even if someone stole my credit card information, how likely is it that they would create an account at the same casino and Deposit and play such crooked amounts at the same time as me.
They are now offering to refund the 1200€ I deposited and cancel the win, but I simply don't see that happening since I didn't use any bonus or anything else that could cause problems

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Kleinkariert
Expert

Vulkanvegas does not pay out 10.000€ win and locks my account

19th May. 2020, at 09:38 pm CEST#2
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If you are a reader here you know that you can do exactly nothing because it is a Curacao casino. Askgamblers and sites that have the casino listed are your only point of reference to even get a reaction.

No MGA, no Gibraltar, etc. License therefore you are powerless. The lawyer would have to be in Curacao or the Netherlands and even there it is very uncertain if he can do anything at all.

In your place I would take the 1200 € for now. I really see no chance to do anything.

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JonasB1010

Vulkanvegas does not pay out 10.000€ win and locks my account

19th May. 2020, at 09:43 pm CEST#3
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Yes, I was already aware of the Curacao license, but not on the day of the deposit. I just find this incredibly brazen arbitrariness of accusations, which are so completely unrealistic, so awesome. There must be a way..
these people can't get away with a made-up story....

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v****2

Vulkanvegas does not pay out 10.000€ win and locks my account

19th May. 2020, at 09:49 pm CEST#4
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JonasB1010 wrote on 19.05.2020 at 21:43: Yes, I was already aware of the Curacao license, but not on the day of the deposit. I just find this incredibly brazen arbitrariness of accusations that are so completely unrealistic so awesome. There must be a way..
these people can't get away with a made-up story....

well, unfortunately they do...i know it's sometimes a tough sell but vulkanvegas
doesn't have a very good reputation either...

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Anonym

Vulkanvegas does not pay out 10.000€ win and locks my account

20th May. 2020, at 07:04 am CEST#5
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is listed at Guru, write there and you will be helped.

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JonasB1010

Vulkanvegas does not pay out 10.000€ win and locks my account

20th May. 2020, at 11:14 am CEST#6
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Herould wrote on 20.05.2020 at 07:04: is listed at Guru,write there and you will be helped.

What do you mean by that?

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Anonym

Vulkanvegas does not pay out 10.000€ win and locks my account

20th May. 2020, at 11:24 am CEST#7
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Go to the site Guru Oc reviews and there you can file a complaint about the casino, they will handle your case, I did so, and I got my money.

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Denjo889
Experienced

Vulkanvegas does not pay out 10.000€ win and locks my account

20th May. 2020, at 01:05 pm CEST#8
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Heavy thing hope for you that you can achieve something

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