# Other Casinos #: VulkanVegas arbitrarily blocks my account

Mikesch wrote on 28.02.2023 at 16:49: Hello everyone,

i have opened a new account on VulkanVegas on 23.02.23.
I deposited 50€ and did not choose any bonus.

Then I was able to play my way up to 850€.
When I then made a withdrawal request, documents were requested for Verification as usual.
I complied with this. Then suddenly wanted a different document every day.
When I then uploaded various documents four days in a row, my account was suddenly blocked.
When I asked the support, they told me that there would be another account in my name and the account was blocked.
However, I can assure that I never opened an account there.
Finally, I asked how the account was verified and if the transactions matched my account details.
In response, I was told that no transaction and no verification had taken place.

However, I wanted proof of the existence of this account and pointed out that anyone could give a name when registering and I would have to go to the police if someone stole my data. I was turned away and did not receive any response

This stinks to high heaven and I am sure I did nothing wrong.

What should I do now.

Thank you very much

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