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# Other Casinos #: Vulkan Vegas does not pay out but locks my player account what to do?

Topic created on 04th Nov. 2021 | Page: 1 of 2 | Answers: 16 | Views: 3,732
Haserocker

Vulkan Vegas does not pay out but locks my player account what to do?

4th Nov. 2021, at 10:02 pm CET#1
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I have won 5600 euros and wanted to pay this out, however, it came not to the payment of my win but to the blocking of my player account, with the reason I would have a second player account, which is not the case, I have contacted the support whereupon I suggested to give up the win then my account would be given free again...

What can I do... screenshots of the credit on my account I have helps?

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Anonym

Vulkan Vegas does not pay out but locks my player account what to do?

5th Nov. 2021, at 05:50 am CET#2
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Without wanting to provoke you, could it be that you have a 2nd account with them? One loses sometimes the overview, if one registers in too many online booths. Or: is there perhaps another person in your household who has registered there? The latter is also forbidden by most OCs in their terms and conditions. I can't quite imagine that the accusation is just made up out of thin air, although your profit total is of course also hefty. I have not even been able to win in this dimension in an OC.

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Haserocker

Vulkan Vegas does not pay out but locks my player account what to do?

5th Nov. 2021, at 07:06 am CET#3
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Yes there is another person in the household who is registered there, but this is not forbidden and should be clarified by the verification.

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Haserocker

Vulkan Vegas does not pay out but locks my player account what to do?

5th Nov. 2021, at 07:13 am CET#4
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And to top it off, it's also the first time for me that it's such a high sum, otherwise it's sometimes 2000 - 3000 that you win times, and I was told right away that I will have problems with the payout at this buzzer, because a friend has had similar experiences with this casino. And as I said, it seems to me also not quite kosher that I can unlock the account if I cancel the win. That is really more than questionable 🤔🤔

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Anonym

Vulkan Vegas does not pay out but locks my player account what to do?

5th Nov. 2021, at 07:47 am CET#5
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Haserocker wrote on 05.11.2021 at 07:06: Yes there is another person in the household who is registered there, but this is not prohibited and should be clarified by the verification.

At umpteen casinos, including all from the Aspire Group, is only one player account per household in the terms and conditions.

In your case, I think it is very likely that they will use this as an excuse to get out of it. And no OC likes to pay out such a sum of money and most of them make a fuss.

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Anonym

Vulkan Vegas does not pay out but locks my player account what to do?

5th Nov. 2021, at 07:50 am CET#6
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Haserocker wrote on 05.11.2021 at 07:13 clock: And to the lookup it is also with me the first time that it is such a high sum otherwise it is now and then times 2000 - 3000 that one wins times, and I was immediately told that I will have problems with the payout at this buzzer, because a friend has made similar experiences with this casino. And as I said, it seems to me also not quite kosher that I can unlock the account if I cancel the win. This is really more than questionable 🤔🤔

i have never once had 2000 on nem account. Yes not even 1000. Probably because I also pay everywhere much too little. I think that correlates in most cases already with each other. Yes, that with the annul and then unlocked again smells highly. No, even it stinks-

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Haserocker

Vulkan Vegas does not pay out but locks my player account what to do?

5th Nov. 2021, at 11:03 am CET#7
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Well I have won the 5600 with a Deposit of 80 euros, and otherwise usually only 50-100 euros, so does not always have to be much use, but such wins are then also ehr the rarity, where I had this year really times luck and mehre 2k-3k wins had, strangely enough, the last few years before also not further.

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Anonym

Vulkan Vegas does not pay out but locks my player account what to do?

5th Nov. 2021, at 05:30 pm CET#8
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Aspire group?
It can be a long fight, but you should receive the money if everything is as you described with the 2nd account

GW to the Win and good luck with the payout

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Anonym

Vulkan Vegas does not pay out but locks my player account what to do?

5th Nov. 2021, at 06:39 pm CET#9
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Autonym wrote on 05.11.2021 at 17:30: Aspire group?
Can be a long fight, but you should get the money if everything is as you described with the 2nd account

GW to the Win and good luck with the payout

DIe Aspire Group has an incredible number of casinos. eg Bellis Casino, Luckland, Digitbet (was / is? here also once recommended), Jacky Jackpot u.v.a. These casinos (all MGA) had here rather a bad reputation with users. Absolutely incomprehensible to me. Many free spins even with small EInzahlungen, gift spins for birthdays and fair bonus conditions, which I managed very often. And not such a withdrawal theater as at Gammix Casinos. After 2 days the money was always there via bank transfer. Have me then in a block and then all accounts from the group were immediately closed. From the Player protection, although somewhat exaggerated in my eyes, also responsible

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Anonym

Vulkan Vegas does not pay out but locks my player account what to do?

5th Nov. 2021, at 07:27 pm CET#10
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verox wrote on 05/11/2021 at 18:39

The Aspire Group has an incredible number of casinos. eg Bellis Casino, Luckland, Digitbet (was / is? here also once recommended), Jacky Jackpot u.v.a. These casinos (all MGA) had here rather a bad reputation with users. Absolutely incomprehensible to me

Of the numerous casinos from the Aspire group you may use only one bonus. Although it is still possible to Deposit money and claim a Welcome bonus, but all wins are canceled during withdrawal.

Vulkanvegas is a Curacao licensed casino and anything but good, although it is advertised by some reputable partners.

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