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# Other Casinos #: Viggoslots payout 07.03 canceled and disappeared

Topic created on 18th Mar. 2025 | Page: 1 of 2 | Answers: 25 | Views: 1,383
Mutscher86
Visitor

Viggoslots payout 07.03 canceled and disappeared

18th Mar. 2025, at 04:36 pm CET#1
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Hello

Maybe someone can help me or give me some tips? I deposited on 07.03 approx. 1330 o'clock and paid out 10 minutes later (280€) now I had to realize 6 days ago that in the history
says canceled which I did not do. And it was not refunded or anything else, and also did not violate bonus rules (10 min played). Then I wrote to the chat which took a long time and they gave me a ticket where you will get back to me shortly nothing happens no feedback and I can not open a new chat because of the ticket which is in progress for 6 days on emails I get unfortunately no feedback from Viggoslots.
I hope someone can help me further, all screenshots are available

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Mutscher86
Visitor

Viggoslots payout 07.03 canceled and disappeared

18th Mar. 2025, at 05:12 pm CET#2
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Mutscher86 wrote on 18.03.2025 at 16:36: Hello

Maybe someone can help me further or give me tips? I deposited on 07.03 approx. 1330 o'clock and paid out 10 min later (280€) now I had to realize 6 days ago that in the history
says canceled which I did not do. And it was not refunded or anything else, and also did not violate bonus rules (10 min played). Then I wrote to the chat which took a long time and they gave me a ticket where you will get back to me shortly nothing happens no feedback and I can not open a new chat because of the ticket which is in progress for 6 days on emails I get unfortunately no feedback from Viggoslots.
I hope someone can help me further, all screenshots are available


have filed a complaint with Casino Guru but unfortunately they told me that there are already over 15 unresolved cases, Viggoslots unfortunately does not comment on any cases

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hardcoverdude
Rookie

Viggoslots payout 07.03 canceled and disappeared

18th Mar. 2025, at 06:50 pm CET#3
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I have had no problems so far, I was even able to withdraw no Deposit free spins without any problems after Verification

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Mutscher86
Visitor

Viggoslots payout 07.03 canceled and disappeared

19th Mar. 2025, at 05:59 am CET#4
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Me neither is the first time

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redriver67
Expert

Viggoslots payout 07.03 canceled and disappeared

19th Mar. 2025, at 03:40 pm CET#5
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Hello Mutscher 86,

something similar happened to me at Viggoslots.
I made a withdrawal of 250 euros on 5.2.25. This withdrawal is clearly shown as an error in the transactions.
I then went to the Live Chat and described the case to the lady there. When she checked, she told me that the payment had been returned to my casino account and that I had gambled it away. HÄÄÄÄÄÄÄÄÄÄÄH, with all due respect. I didn't get anything credited back to my casino account, nor did I gamble away 250 euros. After the payout, I still had a few euros left over that I gambled down to zero. I told the lady this and she wanted to pass it on to the relevant department.
A few days later, when nothing had happened, I went back into the live chat. Another employee on the line and again described the case and sent screenshots of the payout. She also admitted that something must have gone wrong and that she would pass it on to the relevant department.
In the meantime I have sent 2 more emails to Viggoslots and also wrote that I will not Deposit anything more until the case is resolved. Each time I got the answer that the case has been forwarded to the responsible department and unfortunately they have not yet received an answer. I should be patient.
As things stand today, the payout has disappeared somewhere into nirvana and no one is really helping.
I have always been very satisfied with Viggoslots. The payouts always arrived within 2 days and verifications were also very quick.
But I won't be depositing anything more until this is sorted out. Things can go wrong everywhere. But as a casino, you should take care of it. For me, this is a breach of trust. Imagine a few thousand euros just disappearing like that. Cheers meal.
If you look at the cases on Guru, the casino doesn't really care.

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MisterL
Expert

Viggoslots payout 07.03 canceled and disappeared

19th Mar. 2025, at 04:55 pm CET#6
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now i'm worried about my best win ever

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Mutscher86
Visitor

Viggoslots payout 07.03 canceled and disappeared

19th Mar. 2025, at 10:21 pm CET#7
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Nobody has liked this post so far

redriver67 wrote on 19.03.2025 at 15:40: Hello Mutscher 86,

something similar happened to me at Viggoslots.
I made a withdrawal of 250 euros on 5.2.25. This withdrawal is clearly shown as an error in the transactions.
I then went to the Live Chat and described the case to the lady there. When she checked, she told me that the payment had been returned to my casino account and that I had gambled it away. HÄÄÄÄÄÄÄÄÄÄÄH, with all due respect. I didn't get anything credited back to my casino account, nor did I gamble away 250 euros. After the payout, I still had a few euros left over that I gambled down to zero. I told the lady this and she wanted to pass it on to the relevant department.
A few days later, when nothing had happened, I went back into the live chat. I put another employee on the line and again described the case and sent screenshots of the payout. She also admitted that something must have gone wrong and that she would pass it on to the relevant department.
In the meantime I have sent 2 more emails to Viggoslots and also wrote that I will not Deposit anything more until the case is resolved. Each time I got the answer that the case has been forwarded to the responsible department and unfortunately they have not yet received an answer. I should be patient.
As things stand today, the payout has disappeared somewhere into nirvana and no one is really helping.
I have always been very satisfied with Viggoslots. The payouts always arrived within 2 days and verifications were also very quick.
But I won't be depositing anything more until this is sorted out. Things can go wrong everywhere. But as a casino, you should take care of it. For me, this is a breach of trust. Imagine a few thousand euros just disappearing like that. Cheers meal.
If you look at the cases on Guru, the casino doesn't really care.

Today after 7 days I was able to go back to the chat, my case was forwarded and they are contacting me by email, I'll stay on the ball every day and see what comes out 😀

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Max1989
Experienced

Viggoslots payout 07.03 canceled and disappeared

19th Mar. 2025, at 11:48 pm CET#8
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It's a real shame to hear something like that, now I'm wondering if I'm the next one

my last payout after 48 hours was successful
Nevertheless, mistakes don't just happen once, not just to one person, so it can happen to anyone
I'd rather not play there for now until I hear something positive

Don't forget to write info as soon as bugs are solved would be nice

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Holymo
Visitor

Viggoslots payout 07.03 canceled and disappeared

20th Mar. 2025, at 02:20 am CET#9
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Can confirm similar- my payout of 50 euro on credit card was booked back into my account after 10 days without giving reasons... deposited again and this time paid out to bank after 5 days ... still nothing paid out ... would like to add that I often received payouts on the same day before but usually a day later- now I even reached VIP STATUS 3 months ago - and everything is somehow crappier than before.-kp what's going on ....
Sounds to me almost as if they will soon say TSCHÜSS and close down.... honestly very sad

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Zockerbernd
Amateur

Viggoslots payout 07.03 canceled and disappeared

20th Mar. 2025, at 10:26 am CET#10
2 Likes

Liked this post: Avatar von garfield68 garfield68, Avatar von Saphira Saphira
I got €3400 paid out in chips today, I cashed out quite early yesterday morning around 7am. For me, Starscream is simply the best non-crypto only casino group.

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redriver67
Expert

Viggoslots payout 07.03 canceled and disappeared

20th Mar. 2025, at 05:12 pm CET#11
2 Likes

Liked this post: Avatar von roccoammo11 roccoammo11, Avatar von Saphira Saphira
Update, yesterday I wrote here at GJ that I have been chasing my payout for over 4 weeks and today the 250 euros are suddenly in my casino account. Is this a coincidence or is someone from Viggoslots reading this?
Anyway, I'm glad I have the money now. Thumbs up

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Mutscher86
Visitor

Viggoslots payout 07.03 canceled and disappeared

20th Mar. 2025, at 06:58 pm CET#12
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redriver67 wrote on 20.03.2025 at 17:12: Update, now I write yesterday here at GJ that I have been chasing my payout for over 4 weeks and today suddenly the 250 euros are in my casino account. Is this a coincidence or is someone from Viggoslots reading this?
Anyway, I'm glad that I have the money now. Thumbs up

I'm glad to hear that then I still have hope 😀

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MisterL
Expert

Viggoslots payout 07.03 canceled and disappeared

21st Mar. 2025, at 12:26 am CET#13
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redriver67 wrote on 20.03.2025 at 17:12: Update, now I write yesterday here at GJ that I have been chasing my payout for over 4 weeks and today suddenly the 250 euros are in my casino account. Is this a coincidence or is someone from Viggoslots reading this?
Anyway, I'm glad that I have the money now. Thumbs up

my 1st partial payout also came so thumbs up for the Kawanakhee-indians group

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Donnie
Elite

Viggoslots payout 07.03 canceled and disappeared

22nd Mar. 2025, at 08:20 am CET#14
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Gemobet as well. I've also been waiting several days for a small payout. They must want to scare away the majority of their customers or something. One more day and all Mountberg casinos will be history for me as far as depositors are concerned. Nobody is interested, but enough is enough

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Mutscher86
Visitor

Viggoslots payout 07.03 canceled and disappeared

22nd Mar. 2025, at 01:11 pm CET#15
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Donnie wrote on 22.03.2025 at 08:20: Gemobet the same. Been waiting several days for a small payout. They must be trying to scare away most of their customers or something. One more day and all Mountberg casinos are history for me forever as far as depositors are concerned. Nobody cares, but enough is enough

Yes, I think so too, actually I was always very satisfied but well, nothing has been happening for me for 3 days Always the same in the chat they are notified by email

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