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# Other Casinos #: Viggoslots cancels payout of €650 without any legal basis

Topic created on 27th Apr. 2025 | Page: 1 of 1 | Answers: 5 | Views: 178
Surfing303s
Visitor

Viggoslots cancels payout of €650 without any legal basis

27th Apr. 2025, at 03:39 pm CEST#1
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Hello dear Gamblejoe Team and Friends,


i deposited at Viggoslots on 12.04.2025 at around 02:55 (time zone in Germany (GMT+2)).

I used the 500% bonus and deposited €10.

I was lucky, won and was able to successfully wager the bonus.

When wagering, I made sure to adhere to all bonus rules. I saved the prohibited games with a screenshot, checked whether a game was allowed before opening it and did not exceed the maximum bet of €4.00.


I regularly checked the progress of the wagering and finally the entire balance was wagered at around 04:00 (time zone in Germany (GMT+2)) and transferred to the real money account.

I then transferred €650 to the payout. This payout was initiated on 12.04.2025 at 04:10 am. Based on UTC time, the withdrawal was requested at 02:10 UTC.



My payout was then rejected on 17.04.2025 at 16:17 UTC.

Upon request, I was told that I had violated the maximum bet of €4.00 with an active bonus balance.

This is not true and can also be confirmed by the history of "bets" on the casino site.

So I kindly asked them to check again and to let me know when I was supposed to have violated the guidelines/conditions.

The answer was as follows:

"Please note that you placed a bet of €50.00 on 12/04/2025 at 02:21:49 UTC. The relevant department has refunded your depositor of €10."

At the time stated by Viggoslots 12.04.2025 02:21:49 UTC, the entire bonus had already been wagered, the balance had been transferred to real money and the withdrawal had already been requested. There was no active bonus and with the remaining balance which I did not have in the payout, I bought free spins (among other things, the €50.00 mentioned above was a free spins purchase).

These were not bonus credits and therefore I could not and did not violate the bonus conditions.

I informed Viggoslots of this again and kindly asked them to check and pay out the €650 (on 22.04.2025).

Since then, there has been no reply, no payout and therefore I unfortunately have to go down this path of complaint, which I actually wanted to avoid. However, after taking a closer look at the bonus guidelines, checking the game history and also after the explanation by Viggoslots, I see myself in the right and hope I can be helped here

This post has been translated automatically

Donnie
Elite

Viggoslots cancels payout of €650 without any legal basis

27th Apr. 2025, at 05:03 pm CEST#2
4 Likes

Liked this post: Avatar von BigAl87 BigAl87, Avatar von frapi07 frapi07, Avatar von Malganes Malganes, Avatar von Saphira Saphira
If the bonus has already been wagered, you should withdraw immediately, everywhere. They still don't treat the balance as real money. It's sneaky and has already happened to others. I don't think there's anything you can do about it. They completely exploit the ignorance of players, for example because slots are not automatically blocked when a bonus is wagered. Someone has fallen into the trap again, to the k....

This post has been translated automatically

BigAl87
Experienced

Viggoslots cancels payout of €650 without any legal basis

27th Apr. 2025, at 05:43 pm CEST#3
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I can only agree with Donnie...if the bonus has been wagered and it says "real money", this only means -> you can now pay out everything. If you continue to gamble with the money, the bonus rules still apply.... Unfortunately, this is the case with all casinos in the Starscream Group. Damn annoying and unfair, but unfortunately you will have to write off the money. I can understand and sympathize with your frustration, but you don't stand a chance against the casino....

This post has been translated automatically

Surfing303s
Visitor

Viggoslots cancels payout of €650 without any legal basis

27th Apr. 2025, at 06:36 pm CEST#4
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Hey, thanks for the quick answers!
That really sucks. I actually paid out the 650€ directly after it became real money.
The fact that I then violate the bonus conditions with the rest of the "real money" that I left on it, after the system also says " Unfortunately you don't have any Bonuses at the moment. As soon as you have bonuses, they will appear here so that you can track your progress!" I think that's a bit of a load of rubbish and I don't think it's anywhere in the terms and conditions either...
Do you really think there's no chance?

This post has been translated automatically

Langhans_innen
Elite

Viggoslots cancels payout of €650 without any legal basis

27th Apr. 2025, at 06:55 pm CEST#5
1 Like

Liked this post: Avatar von frapi07 frapi07
No, unfortunately there's no chance and arguing with them won't be successful. If it's any consolation, it's happened to almost everyone at one time or another and then it usually never happens again, but the learning effect has come at a cost. This topic has been covered here countless times and will be again soon - because it is simply tricky for the crooks. It's completely legitimate to complain about it once and then you can simply take the €650 (edit: no, it was even more, as I've only just understood) away from them in the form of the full amount. More if you like, of course

This post has been translated automatically

frapi07
Elite

Viggoslots cancels payout of €650 without any legal basis

27th Apr. 2025, at 07:03 pm CEST#6
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Surfing303s wrote on 27.04.2025 at 18:36: Hey, thanks for the quick answers!
That really sucks. I actually paid out the 650€ directly after it became real money.
That I then violate the bonus conditions with the rest of the "real money" that I left on it, after the system also says " Unfortunately you don't have any Bonuses at the moment. As soon as you have bonuses, they will appear here so that you can track your progress!" I think that's a bit of a load of rubbish and I don't think it's anywhere in the terms and conditions either...
Do you really think there's no chance?

The text only says that you don't currently have any active bonuses that you still need to convert. That's also why they say that you can track your progress. Unfortunately, this does not mean that you are not playing with a bonus.

The bonus is then 100% over when they have paid out the money. So unfortunately it doesn't matter if the violation only happened with the remaining balance (and not before). The violation happened before the payout. That's what counts. If it were fair, these bonus conditions would not apply after the wagering and conversion into "real money". But why they do - nobody here can give you a 100% answer. A deliberate trap or a safeguard - it could be anything.

It is fraud, but unfortunately within the "legal" framework.

This post has been translated automatically

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